"When I checked in Alexsia greeted me warmly, she thanked me for being a VIP with Expedia and told me the benefits—no one has ever done that before. She welcomed me back and made me feel valued. The room I was upgraded to was so nice. The rooms are always clean, quiet and functional. The beds are comfortable and I sleep well in this hotel. The restaurant is always amazing and consistent. Thank you Alexsia for another great visit!"