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Rating 10 - Excellent. 1211 out of 1969 reviews" "
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
I liked the appearance of the lobby, the number of staff and their consistant politeness.
The only objection is that expedia had said that all charges were included in their pricing and I was charged an extra $100 upon leaving as a standard Chicago fee. This is not correct name but the fee did not apply to any service used or contracted for, any purchase made and was not explained at check-in but was withheld on credit card. This fee was not included by hotel on expedia when they showed all charges.
Tracie
Stayed 4 nights in May 2024
Response from Swissotel on 16 May 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
My riverview; room credit when housekeeping isnt necessary
Vivica
Stayed 2 nights in May 2024
Response from Swissotel on 15 May 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
The hotel was nice. I had tv issues the entire time I was there. They came and attempted to fix it. We were able to get some of the channels working, but not the menu. The beds were just okay, but the view was amazing. I, also, had issues with cell service being slow/limited. Not a hotel issue, but something I wanted to note.
Merry
Stayed 3 nights in May 2024
Response from Swissotel on 15 May 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
8/10 Good
Ja
Travelled with partner
13 May 2024
Great location for brief 3 night stay. Riverfront walk and other tourist attractions and excellent restaurants nearby. Enjoyed the architecture of the hotel and Chicago’s urban design. Transit was convenient and nearby as well.
Ja
Stayed 3 nights in May 2024
Response from Swissotel on 13 May 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
10/10 Excellent
Gregory
Travelled with partner
12 May 2024
Likes: Soaring cityscape, river and big lake views; food/service quality; staff experience and longevity (jumping jobs a rarity); 43rd floor fitness facility.
Dislike: 0
Gregory
Stayed 4 nights in May 2024
Response from Swissotel on 13 May 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
8/10 Good
Ofelia
Travelled with partner
12 May 2024
Liked: Cleanliness, staff & service, amenities
It was alright
Ofelia
Stayed 1 night in May 2024
Response from Swissotel on 13 May 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Beautiful views nice hotel rooms very convenient location
ISAAC
Stayed 3 nights in May 2024
Response from Swissotel on 13 May 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
10/10 Excellent
Marvin
Business traveller
11 May 2024
Liked: Cleanliness, staff & service, amenities
Bathrooms OK, needed maintenance, dripping tub faucet, shower could have been cleaner, otherwise it was very nice.
Marvin
Stayed 1 night in May 2024
Response from Swissotel on 13 May 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
4/10 Poor
Ka Wai
10 May 2024
I have booked a specific room type and they couldn't provide to me at check in. And they are charging about $30 (tax included) for internet access and the charge is compulsory. That's ridiculous to me.
Ka Wai
Stayed 3 nights in May 2024
Response from Swissotel on 13 May 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
It’s located in a very convenient and quiet area of downtown.
Rowena
Stayed 4 nights in May 2024
Response from Swissotel on 10 May 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
10/10 Excellent
Eslie
Travelled with partner
6 May 2024
Everything was great but the complimentary breakfast was missing
Eslie
Stayed 2 nights in Apr 2024
Response from Swissotel on 7 May 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Had everything I needed in the bathroom even a hand held mirror so I didn’t have to use mine in my suitcase
John
Stayed 3 nights in Apr 2024
Response from Swissotel on 6 May 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
this hotel is GORGEOUS!!! we stayed for the River turning green event and also had a river view. Very clean hotel. Beautiful panoramic views from our hotel room. Definitely would recommend anyone that wants to splurge a little to get this hotel. It's absolutely stunning!
Stephanie
Stayed 1 night in Mar 2024
Response from Swissotel on 2 May 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
8/10 Good
Abdouh
28 Apr 2024
U
Abdouh
Stayed 1 night in Apr 2024
Response from Swissotel on 29 Apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
The staff was so friendly and helpful. Smiles on all faces. Bailey (security) and Brendan ( front desk) were outstanding
Patricia
Stayed 3 nights in Apr 2024
Response from Swissotel on 29 Apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
10/10 Excellent
Christian
26 Apr 2024
Christian
Stayed 2 nights in Apr 2024
Response from Swissotel on 17 May 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
6/10 Okay
Rita
22 Apr 2024
Rita
Stayed 1 night in Apr 2024
Response from Swissotel on 13 May 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
10/10 Excellent
Kimberly
17 Apr 2024
Kimberly
Stayed 3 nights in Apr 2024
Response from Swissotel on 8 May 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
10/10 Excellent
Farhan, Norman
14 Apr 2024
Farhan
Stayed 2 nights in Mar 2024
Response from Swissotel on 6 May 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
8/10 Good
Joe
12 Apr 2024
Joe
Stayed 2 nights in Apr 2024
Response from Swissotel on 3 May 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
2/10 Terrible
Lindsay
12 Apr 2024
Lindsay
Stayed 2 nights in Apr 2024
Response from Swissotel on 3 May 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
6/10 Okay
Kateisha
9 Apr 2024
Kateisha
Stayed 2 nights in Mar 2024
Response from Swissotel on 30 Apr 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Parking was crazy expensive, $84.00 per night. But guess thats Chicago overall
Daneen
Stayed 1 night in Jan 2024
Response from Swissotel on 8 Apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
10/10 Excellent
George
5 Apr 2024
George
Stayed 1 night in Mar 2024
Response from Swissotel on 25 Apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
The lake view was amazing! Very clean. Walking distance to restaurants. And the staff was super friendly. Definitely will recommend to family and friends.
Michelle
Stayed 2 nights in Mar 2024
Response from Swissotel on 1 Apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Muy bonito el hotel y muy limpio y la vista que hay, es impresionante
Carlos
Stayed 1 night in Mar 2024
Response from Swissotel on 1 Apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
The room was extremely hot. Took 3 days for it to get fixed to something tolerable, and they gave me a big box fan…like how about just fix the issue. There is no breakfast unless you’re going to pay 15 dollars for oatmeal in a cup. There is in room service, with nothing being less then 25-30 dollars a piece. Even for the appetizers. You also get charged a daily “urban experience fee” and “urban tax fee” when you check out. Not sure what I am experiencing… for 30 dollars a day. Would have rather they have just added that to the charge when we booked. I was there for a conference, at least the conference had free water…that was pretty cool. If you have the option to stay somewhere else…I probably would. But hey they have a nice gym…and free apples in the gym so that was cool.
Cassey
Stayed 5 nights in Mar 2024
Response from Swissotel on 27 Mar 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
6/10 Okay
Felicia
Travelled with partner
26 Mar 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Bathroom was not clean hair in tub, hair in the drainage of the shower.
Felicia
Stayed 1 night in Mar 2024
Response from Swissotel on 26 Mar 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Check-in with Bernard was a breeze! He was wonderful! Online check-out was very convenient.
Rachael
Stayed 1 night in Mar 2024
Response from Swissotel on 26 Mar 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
I love the lobby, the area, our room, the view... Just dont like the elevator system ..
MARJORIE DE
Stayed 5 nights in Mar 2024
Response from Swissotel on 26 Mar 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
6/10 Okay
Andrea, Round Lake
Travelled with family
25 Mar 2024
Liked: Cleanliness
Disliked: Staff & service
This is a very average hotel, which isn't a bad thing but it isn't a great thing either. The staff at the front desk seemed distracted in all three interactions I had with them - perhaps short staffed?
A-plus for the water pressure in the shower, but the door didn't close entirely which resulted in lots of water on the bathroom floor.
$10 for boxed water in the room - hard pass.
Would stay again if everything in the area was booked, but it wouldn't be my first choice.
Andrea
Stayed 2 nights in Mar 2024
Response from Swissotel on 25 Mar 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
I don’t like how they charge you “urban experience fee”- including shoe shine, complimentary coffee between 5a-6a (who is awake at 5😒). High speed internet. I didn’t need internet. I have my phone data. You didn’t have a choice they just charge you 25 dollars a night! Very unprofessional
Kelvin Johnston
Stayed 4 nights in Mar 2024
Response from Swissotel on 25 Mar 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.