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Tierra Maya Hotel Spa & Sanctuary

2.5 star property
Hotel with free parking, near Laguna Bacalar Ecological Park

Choose dates to view prices

Photo gallery for Tierra Maya Hotel Spa & Sanctuary

Outdoor pool, pool loungers
Point of interest
Interior
Bar (on property)
1 bedroom, in-room safe, blackout curtains, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Pool
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, Multiple Beds, Non Smoking

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Double Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Free bottled water
Espresso maker
Netflix
  • 25 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Queen Sofa Bed

Comfort Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Free bottled water
Espresso maker
Netflix
  • Sleeps 2
  • 1 King Bed

Double Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Rainfall showerhead
Free bottled water
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Double Room Standard

  • 42 sq m
  • Sleeps 4
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About the area

Map
Calle 26 MZ 9 LT 20 NO.116, Bacalar, QROO, 77930

What's nearby

  • Municipal Spa of Bacalar - 5 min walk - 0.4 km
  • Fort of San Felipe - 5 min walk - 0.4 km
  • Laguna Bacalar Ecological Park - 11 min walk - 1.0 km
  • Cenote Negro - 1 min drive - 0.8 km
  • Cenote Cocalitos - 4 min drive - 3.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪Restaurant el Barril de Bacalar - ‬4 min walk
  • ‪Cafe Tito - ‬5 min walk
  • ‪La Trattoria 46 - ‬4 min walk
  • ‪I Scream Bar - ‬5 min walk
  • ‪Ajal - ‬2 min walk

About this property

Tierra Maya Hotel Spa & Sanctuary

Hotel near Laguna Bacalar Ecological Park
Located close to Cenote Cocalitos, Tierra Maya Hotel Spa & Sanctuary provides a garden. Guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Luggage storage, a 24-hour front desk and tour/ticket information
  • Smoke-free property
Room features
All guest rooms at Tierra Maya Hotel Spa & Sanctuary feature perks, such as air conditioning, as well as amenities, such as free WiFi and safes.
Other amenities include:
  • Rainfall showers and free toiletries
  • 40-inch flat-screen TVs with Netflix, streaming services and cable channels
  • Wardrobes/cupboards and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts

Property is also known as

Tierra Maya Spa Sanctuary
Tierra Maya Spa Sanctuary Bacalar
Tierra Maya Hotel Spa Sanctuary
Tierra Maya Hotel Spa Sanctuary Bacalar
Tierra Maya Spa & Sanctuary
Tierra Maya Hotel Spa & Sanctuary Hotel
Tierra Maya Hotel Spa & Sanctuary Bacalar
Tierra Maya Hotel Spa & Sanctuary Hotel Bacalar

Frequently asked questions

Does Tierra Maya Hotel Spa & Sanctuary have a pool?

Yes, this property has an outdoor pool.

Is Tierra Maya Hotel Spa & Sanctuary pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Tierra Maya Hotel Spa & Sanctuary?

Self-parking is free at this property.

What time is check-in at Tierra Maya Hotel Spa & Sanctuary?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Tierra Maya Hotel Spa & Sanctuary?

Checkout is at noon.

Where is Tierra Maya Hotel Spa & Sanctuary located?

Located in Bacalar Centro, this hotel is within a 15-minute walk of Laguna Bacalar Ecological Park and Lake Bacalar. Cenote Cocalitos and Palacio Municipal De Othon P. Blanco are also within 25 mi (40 km).

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Tierra Maya Hotel Spa & Sanctuary Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 40 out of 67 reviews
Rating 8 - Good. 17 out of 67 reviews
Rating 6 - Okay. 5 out of 67 reviews
Rating 4 - Poor. 2 out of 67 reviews
Rating 2 - Terrible. 3 out of 67 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain!
Stayed 2 nights in Dec 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Nov 2023

10/10 Excellent

V

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Tierra Maya Hotel - gorgeous decor and garden pool

Beautiful pool and gardens, gorgeous rooms with stunning white wash floors and concrete glaze flooring. Lovely room decor. Netflix. Extra bed in room for our family of 5 (2 adults & 3 children under 10). Also, amazing location to walk into town too! 5 minutes from the main plaza. it is next to a fabulous breakfast place (2 mins walk) - Ixchel Bacalar Downside - Coffee machine in room but no pods and poor WiFi connectivity.
Stayed 1 night in Aug 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities

Good location near centre

Nice small hotel and friendly service. Good location in the centre of Bacalar, walking distance to the lake, restaurants and shops. Everything was okay but I couldn’t help feeling that the hotel was overpriced for what it was. Room felt a little humid and bathroom definitely needs renovation. Bacalar can be pricey: we had just stayed in a beautiful new hotel in Tulum for half the price that we paid here. For 130 euros a night I think the bathroom needs to be more comfortable and room have a better lock.
Stayed 1 night in Feb 2024

2/10 Terrible

Liron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is old and dirty. Nothing to eat/drink, scary area. We didn’t sleep ALL night as there was a party right outside our window and the property did nothing about it. Party was until 7am!!!!! Don’t dare going there it’s not for normal people
Stayed 1 night in Dec 2024

4/10 Poor

franz

Disliked: Staff & service, property conditions & facilities
No Channels on tv Wifi poor quality or not working it all
Stayed 2 nights in Feb 2025

6/10 Okay

JULIAN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bien las instalaciones en general, pero tuvimos mala experiencia con el personal, que no está bien capacitado y fue cero servicial.
Stayed 1 night in Jun 2025

10/10 Excellent

blanca patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LA HABITACION COMODA Y MUY BIEN SITUADO
Stayed 2 nights in Mar 2025

10/10 Excellent

Uriel

Stayed 2 nights in Mar 2025

8/10 Good

DULCE ROCIO

Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar acogedor habitaciones amplias
Stayed 1 night in Feb 2025

8/10 Good

Daniela Jazmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel bonito y esta cerca del centro, algo que no me gusto fue que le comente al chico de la recepcion es que el pasillo a mi habitación estaba muy oscuro y me dijo que asi era la temática dle lugar y al otro dia que el hotel estaba mas lleno todo estaba mas iluminado
Stayed 3 nights in Jan 2025

6/10 Okay

Aurelie

Liked: Staff & service
Disliked: Property conditions & facilities
L'hôtel mériterait un rafraîchissement, mur fissuré, ou trace d'humidité, peinture qui cloque. Hormis cela les chambres étaient confortable, emplacement proche du centre ville.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cómodo, con café y agua.

Muy buena estancia, hay café en el lobby y botellas de agua en la habitación.
Stayed 3 nights in Feb 2025

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenable

Séjour agréable, hôtel calme propre et pratique pour se rendre au café, restaurants, boutiques et animations.
Stayed 2 nights in Feb 2025

4/10 Poor

Mads

Disliked: Staff & service, property conditions & facilities, room comfort

Dårlig balance mellem pris og kvalitet

Wifi var meget svagt. Ofte var det nødvendigt at gå ud på gangen for at få forbindelse. Personalet kunne ikke tale engelsk og var ikke servicemindede. Værelserne ligger lige ud til en ret trafikeret vej, hvilket giver en del støj. Poolen var ikke indbydende. Stedets “bar” var lukket. Stedet kaldes for “sanctuary”. Dette giver ingen mening, der er ikke roligt og afslappende. Der var strømafbrydelse i mere end et døgn. Vi var nødt til at forlade hotellet da der ikke var udsigt til at strømmen kom igen. Personalet var ikke samarbejdsvillige i forhold til at hjælpe os med at kontakte Hotels.com for at få refusion for den overnatning vi ikke kunne have grundet strømafbrydelsen. I forhold til de priser vi ellers har mødt på Yucatan var dette sted prismæssigt i den høje ende. Ikke en rimelig pris i forhold til hvad vi fik - placering/hotellets stand/service mm. Stedet kan ikke anbefales.
Stayed 3 nights in Jan 2025

2/10 Terrible

Kenia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay servicio de Internet y lo ofrecen dentro del alquiler, no se puede ver la tele ni c9nectar ningún dispositivo. Ni siquiera se puede usar el internet de los aparatos propios. Muy mal!!! No resuelven.
Stayed 1 night in Jan 2025

10/10 Excellent

America

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Más de lo que esperábamos. Muy tranquila, con agradable ambiente y todo cerca. Su personal muy amable y atento. Regresaríamos siempre.
Stayed 3 nights in Jan 2025

10/10 Excellent

maria magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Necesita un estacionamiento más cerca
Stayed 2 nights in Jan 2025

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Estancia excelente, sin duda volvería.
Stayed 2 nights in Jan 2025

8/10 Good

Edson Eory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno pero con cosas a mejorar.

Hotel limpio, muy bien localizado. La habitación podría ser muy bonita pero puedes notar que no fueron cuidadosos con los detalles. (Ejemplo de manchas de pintura en el baño) La otra cosa que no me parece a orden al precio es que se llame SPA pero no tiene nada que ver con SPA, con lo cual resulta engañoso y que sientas que has pagado demasiado por la estancia.
Stayed 2 nights in Jan 2025

8/10 Good

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice!

Our second stay. Nice little gem. Well kept. And they offer free coffee in the morning. Our AC went bananas but they offered us another room
Stayed 2 nights in Dec 2024

10/10 Excellent

René

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel calme et proche du centre-ville

Nous étions à 5 dans une très grande chambre avec salle de bain. Elle était assez spacieuse pour ne pas se marcher dessus. La literie est confortable et le personnel serviable. L’hôtel est à 5mn à pied du centre-ville de Bacalar. Une bonne adresse que je recommande.
Stayed 2 nights in Dec 2024

10/10 Excellent

Enrico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Sophie

Bien juste prévoir de l’anti moustique 😉
Stayed 1 night in Nov 2024

10/10 Excellent

Anabel Jose Moreno

Stayed 4 nights in Oct 2024