Hotel berdekatan Muzium Chertsey

"Great staff."

"Friendly host, great communication and lovely, comfortable room. Thank you!"

"They hotel had double booked and we were turned away. No room. As two elderly travellers I was appalled to have to drive straight back home 100 miles in the evening. Staff just said they couldn't help"

"Fantastic room the Indulgence and good breakfast "

"Always love staying here ! The accommodation is beautifully presented and maintained and the staff and food just excellent . Just wish there were steam room and SPA facilities available other than the treatments . Also super convenient for Heathrow without being a run of the mill airport hotel "

"Terrible customer service, property is nice, upper management customer service is poor "

"I loved this place. When I go to England, I enjoy these smaller, transformed hotels much more than bigger ones and Hand and Spear has been the best. The room I got was spacious with ample wardrobe space and beautiful decor. The bath was insane with a beautiful claw foot tub. I’m very self-sufficient when I travel so I don’t expect a room made up each day but I’m sure they would accommodate you and they quickly brought extra towels when I asked. The thing is…my room had food and a little fridge...

"Room was nice and cosy , unfortunately had to leave for work every day to early for breakfast but there were some bits and pieces there if I wanted , plenty of hot water for a bath , bed was nice and comfortable, the only bad thing was someone had been in the room and taken my shampoo and razor the day before I left so could not was my hair or have a shave "

"Cancelled 2 rooms we had booked for nearly a month due to some rooms having flooding issues. Offered us hotels over 20 minutes away which just didn’t work. Also tried to offer us to share a twin room vs having 2 separate rooms booked at another hotel. After a 5am start to get to Woking for work for the day this is the last thing that was needed. At the moment zero accountability (this may change with a full complaint letter). Will also lose a lot of generated cashback and traveller perks etc...

"I chose to stay here as I had a flight the following morning at Heathrow. It was the ideal location, with parking and right next to the Thames, walking distance from the Magna Carta. However what I didn’t factor in was the size and number of guests. Having stayed the previous night in a small 5* hotel, I found the noise and crowds rather overwhelming "

"The rooms and common areas could be cleaner. Odor control is needed, especially in the restaurant area."

"Clean room"

"Nice place"