Fireplace

Reviews of Hyatt Place Charleston/Historic District

3.5 out of 5
Hyatt Place Charleston/Historic District
560 King Street, Charleston, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 568 out of 1057 reviews" "
Rating 8 - Good. 292 out of 1057 reviews" "
Rating 6 - Okay. 108 out of 1057 reviews" "
Rating 4 - Poor. 57 out of 1057 reviews" "
Rating 2 - Terrible. 32 out of 1057 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Vasilios

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

8/10 Good

Vasilios

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in May 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
We live in Summerville, about 30 miles from Charleston, and decided it was time to visit the city once again as tourists. We were celebrating our 45th wedding anniversary with an event at Charleston Music Hall, museums and wonderful restaurants! Staff was excellent: efficient, friendly, helpful and kind--even at 1:00 am when I needed help for a hypoglycemic emergency. Thanks to all who made our stay so very pleasant!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 4 May 2024
Thank you for choosing Hyatt Place Charleston/Historic District to celebrate your special 45th wedding anniversary, Sharon! We’re thrilled to hear that you had such a pleasant experience revisiting Charleston as tourists and that our staff could contribute positively to your celebration, especially during such a critical moment. It's wonderful to know that our team was there for you when needed it most. We're so glad your stay included great events, museums, and dining out. We hope to see you again soon for another memorable visit, maybe even before your next big anniversary!

10/10 Excellent

Nicholas

Travelled with family
Liked: Property conditions & facilities
Great stay! Convenient to everything.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 4 May 2024
Being able to offer the best experience for our guests while visiting Charleston is always a joy! Thanks for choosing Hyatt Place Charleston/Historic District and taking advantage of our perfect location, Nicholas. We hope you will be back soon!

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was right off of king street . That is a very busy street. Close to restaurants and bars. On the down side kinda to busy sometimes.
Stayed 5 nights in Apr 2024
Response from HotelMgmt on 2 May 2024
Tim, we're delighted you found our hotel's proximity to King Street convenient for exploring restaurants and bars. Your feedback about the lively atmosphere of the area is important to us, and we thank you for sharing your thoughts. Hopefully, you'll give us the chance to show you a more relaxing stay in the future.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
After reading some reviews prior to my stay, I had concerns. I found this hotel to be clean. The parking garage next to the hotel was very convenient. The free shuttle across from the hotel was awesome. The breakfast was amazing each day. Naquan at the front desk was very helpful. I gave 4 stars due to no bath towels when we arrived and no refill of coffee in the room the following day. I would definitely stay here on my next visit. Restaurants and attractions are nearby.
Stayed 4 nights in Apr 2024
Response from HotelMgmt on 30 Apr 2024
Judy, we’re so happy that your stay surpassed expectations! Thank you for sharing how much you enjoyed our clean property, convenient parking, hearty breakfast spread, and Naquan’s service. We do apologize that your room wasn’t properly stocked for your stay, and we’ll address your comments with housekeeping for improvement. Please allow us to welcome you back soon so we can work to win you over completely!

8/10 Good

berengere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice, the room service is good and there is free water bottles ! This was very useful with the hot weather.
Stayed 5 nights in Apr 2024
Response from HotelMgmt on 23 Apr 2024
Thank you for sharing your positive experience at the Hyatt Place Charleston/Historic District! We're delighted to hear that you enjoyed our accommodations and service and appreciated the complimentary waters. We look forward to your next visit and will strive to make it just as memorable!

10/10 Excellent

francine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotelmgmt on 20 Apr 2024
Thank you for taking a moment to leave us this five-star rating, Francine. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

8/10 Good

Teri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and the staff were great. The breakfast options were plentiful and there is plenty of space.
Stayed 5 nights in Apr 2024
Response from Hotelmgmt on 16 Apr 2024
Thank you for sharing your experience, Teri! We're thrilled that you appreciated the service provided by our staff. It’s also fantastic to hear that our breakfast and ample space met your needs. We look forward to your next visit to the Hyatt Place Charleston/Historic District and hope it's soon!

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotelmgmt on 15 Apr 2024
There is nothing better than earning five-stars from a valued guest, Vincent! Thank you and we hope to see you again soon.

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, amenities
Good breakfast, convenient to walk around Charleston
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 11 Apr 2024
Pamela, we're thrilled to learn that you had a satisfying breakfast experience and found our location convenient for your Charleston adventures. Your kind words are greatly appreciated, and we hope to see you again before too long!

6/10 Okay

Matt

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Hotelmgmt on 10 Apr 2024
Thank you for visiting and rating your stay, Matt. We sincerely hope you'll consider our property again to see just how dedicated we are to improving your next experience.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 10 Apr 2024
Your five-stars mean the world to us, Nicole! Thank you and we're excited for the opportunity to host you again.

6/10 Okay

irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited dining didn't receive an itemized bill no gift bag at check in
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 9 Apr 2024
Irene, we're sorry for your disappointment with our dining options and for the billing issue you encountered. Please know that our staff is always available and eager to assist by clarifying any charges. Your satisfaction is important to us, and we hope you'll give us another opportunity to exceed your expectations in the future. Thank you for your feedback.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Hyatt Place portion of the property. Clean and in generally good condition. Front desk staffing can be a little thin at times, and no concierge is available to provide information about the area. Free buffet breakfast with a variety of selections is big plus especially for families. Pool also good for families but gym facilities on the small side. Located at the top end of King St with night clubs and some restaurants in the immediate area. Better restaurants and high end stores begin several blocks closer to downtown.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 9 Apr 2024
Richard, we're grateful for your review of your stay at Hyatt Place Charleston/Historic District! It's great to hear that you found our property clean and well-maintained during your visit. Your insights regarding our service are very helpful, and we're committed to addressing any areas for improvement with our team. We're delighted that you enjoyed our complimentary buffet breakfast and family-friendly amenities. We can't wait to have you back for another wonderful experience soon!

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very nice property and a great breakfast. Staff was apathetic. Booked 2 rooms for 3 nights and every staff person I encountered acted as if they did not want to be there.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 9 Apr 2024
Matthew, we're glad you enjoyed our property and breakfast, but we're truly sorry to hear about your experience with our team. Providing warm, welcoming service is a cornerstone of our values, and we'll address this feedback internally to see where retraining may be needed. We hope you'll give us another chance to show you the exceptional hospitality we're known for.

10/10 Excellent

Cheng-Yu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 9 Apr 2024
Cheng-Yu, it's great to know our efforts in maintaining a clean and quiet atmosphere met your expectations. We appreciate your five-star review and can't wait to have you stay with us again at the Hyatt Place Charleston/Historic District!

8/10 Good

Lenore

Stayed 2 nights in Nov 2023
Response from HotelMgmt on 25 Apr 2024
Thank you for your wonderful rating. We cannot wait to welcome you back to our hotel, Lenore!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for visiting downtown Charleston. Close to museums, shops and many wonderful restaurants. Check out the roof top bar at the hotel, Great selection of draft beers!
Stayed 4 nights in Mar 2024
Response from Hotelmgmt on 6 Apr 2024
Thank you for your positive feedback, Julie! We're delighted to hear that you found our location ideal for exploring downtown Charleston, with its proximity to museums, shops, and wonderful restaurants. It’s great to know you also enjoyed the rooftop bar and our selection of draft beers. We look forward to welcoming you back on your next visit to the area and hope to continue providing a great experience here at Hyatt Place Charleston/Historic District!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and quiet. The morning breakfast service was delicious. All food items were prepared and kept at proper temps. Staff cleaned up behind you efficiently.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 5 Apr 2024
Jeffrey, we are proud to read about the dedication and attentiveness our team provided throughout your stay at Hyatt Place Charleston/Historic District. It is exciting to hear our pristine and peaceful accommodations further enhanced your stay along with our delicious breakfast! We hope we have enticed you to return whenever you are in Charleston.

10/10 Excellent

Herbert

Travelled with partner
Liked: Amenities
Close to the main strip
Stayed 1 night in Mar 2024
Response from HotelMgmt on 2 Apr 2024
Thank you for your feedback! We're glad to hear that our location close to the main strip suited your needs. We appreciate your support and hope to welcome you back again soon here at Hyatt Place Charleston/Historic District!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 29 Mar 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Steve.

10/10 Excellent

Khalin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay. Staff were very friendly and welcoming. Definitely will stay again
Stayed 13 nights in Dec 2023
Response from Hotelmgmt on 30 Mar 2024
Khalin, we are pleased your time at Hyatt Place Charleston/Historic District was impressive all around. Knowing our warm hospitality coupled with our ideal location secured your return is truly rewarding. We look forward to welcoming you again soon!

2/10 Terrible

Albert

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Poorly managed. Room on 9th floor looked old and smelled like sewer. Couch had stains, some of the furniture was broken. Won’t be going back.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 29 Mar 2024
Thank you for sharing your experience, Albert. It's concerning to hear about the issues you encountered with your room. This feedback is crucial for us as we strive to provide a comfortable and welcoming environment for all our guests. While it's disappointing to learn that your stay did not reflect the high standards we aim to uphold, your insights are invaluable in guiding our efforts to improve our management and maintenance practices. We are committed to ensuring our accommodations are well-appointed and inviting for every guest. It's our hope that in the future, we may have the opportunity to restore your confidence in our ability to provide a quality stay.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice size rooms.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 26 Mar 2024
Nicole, your kind remarks about our prime location and spacious guest rooms are greatly appreciated! Thank you for choosing to stay with us and sharing your five-star review. We hope to see you again soon at the Hyatt Place Charleston/Historic District!

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Charleston.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 26 Mar 2024
Thank you, George, for your kind words about our hotel. It's wonderful to know you had a great stay with us. We can't wait to host you again soon at the Hyatt Place Charleston/Historic District!

8/10 Good

Kirstie

Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 13 Apr 2024
Kirstie, it's a treat to know you enjoyed your stay! Thank you and we hope to welcome you back soon!

8/10 Good

Philip

Business traveller
No hot water in shower on 2 mornings
Stayed 7 nights in Mar 2024
Response from HotelMgmt on 22 Mar 2024
Philip, we greatly appreciate you bringing any concerns to our attention so that we can swiftly resolve them. We will have maintenance check on this right away. We would love to welcome you back for an improved all around experience one day soon!

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kearan was amazing!
Stayed 1 night in Mar 2024
Response from HotelMgmt on 20 Mar 2024
We appreciate your feedback, Jackson! It's wonderful to learn that Kearan provided outstanding service during your stay. Our team takes pride in making our guests' visits memorable, and we're excited to have you with us again in the future. Until then, safe travels!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 19 Mar 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Carol.

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and centrally located.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 19 Mar 2024
We're delighted, Mary, that you found our property clean and well-situated in Charleston. We hope to welcome you back soon for another pleasant experience!

10/10 Excellent

Leanne

Liked: Cleanliness, property conditions & facilities
Property was great- had a hard time getting our room cleaned if we weren’t up and out early but other than that it was lovely !
Stayed 3 nights in Feb 2024
Response from HotelMgmt on 19 Mar 2024
Leanne, thank you for choosing the Hyatt Place Charleston/Historic District for your recent stay! We're so glad you enjoyed your time here, though we apologize for any inconvenience caused by our housekeeping schedule. Our team will discuss this to see how we can better accommodate our guests in the future. Hopefully, your travels will bring you back soon!

8/10 Good

Robert, Lenoir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and walk ability. Plenty of good dining options. Housekeeping never serviced our room, had to call for towels.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 19 Mar 2024
Robert, we're glad you enjoyed our convenient location and the variety of dining options nearby. It's disappointing to hear about the oversight with housekeeping, and we appreciate you bringing it to our attention. We're committed to improving our service and hope to have you back for a flawless experience.

2/10 Terrible

Tammi

The front desk workers were rude.. they did not seem to know what they were doing and charged by a incidental $150 fee TWICE and did not apologize or care.. and I don't think they took it off and I'm sure I will have the hassle of getting the extra fee taken off when I get home
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 15 Mar 2024
We're truly sorry to hear about your experience, Tammi, especially regarding the issues with the front desk service and the misunderstanding over the incidental fee. Your feedback is crucial, and we're taking immediate steps to investigate and rectify the situation, ensuring that any undue charges are promptly addressed. We're also committed to improving our service levels to prevent such experiences from happening in the future. We value your patronage and hope to have the opportunity to make amends and demonstrate our commitment to your satisfaction.

10/10 Excellent

Brandi

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 31 Mar 2024
Thank you for taking a moment to leave us this five-star rating, Brandi. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

10/10 Excellent

Rex

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 31 Mar 2024
We are humbled to have earned your perfect score, Rex! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.

10/10 Excellent

So

Stayed 1 night in Feb 2024
Response from Hotelmgmt on 12 Mar 2024
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, in walking distance to many area highlights.
Stayed 4 nights in Mar 2024
Response from HotelMgmt on 13 Mar 2024
Mary, we’re happy that our location allowed you to make the most of your time in Charleston! Thank you for the kind words, and we hope you'll return soon to explore even more of what our area has to offer.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HotelMgmt on 7 Mar 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Robert!

10/10 Excellent

Eileen

Liked: Cleanliness
Service is wonderful.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 8 Mar 2024
Ensuring impeccable hospitality is always our goal here at Hyatt Place Charleston/Historic District so we are proud to read we succeeded during your stay, Eileen. Thanks for sharing your positive experience. Revisit soon!

8/10 Good

MARYBETH

Travelled with family
There was only one of two elevators working. Not too good with 9 floors.
Stayed 3 nights in Feb 2024
Response from HotelMgmt on 28 Feb 2024
We're truly sorry, Marybeth, that an unexpected elevator outage marred your stay. Our team is actively working on solutions to avoid such incidents in the future. We'd be grateful for the opportunity to host you again and provide a much better experience.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great location for the College of Charleston. Would stay again.
Stayed 2 nights in Nov 2023
Response from HotelMgmt on 28 Feb 2024
It was a pleasure to share our ideal location with you, Craig! We're grateful for your kind words and excellent rating. Please let us welcome you back soon to the Hyatt Place Charleston/Historic District!

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
The breakfast was outstanding. The hotel was noisy. The parking garage is too expensive and no mention of paid parking when I made reservation. The room price was too high for the area. We are usually paying around $150 a night when we use Hilton hotels. This was $204 a night before taxes.
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 29 Feb 2024
Kevin, thank you for your feedback. While we're glad you enjoyed our complimentary breakfast, it's disappointing to learn about the noise levels you experienced during your stay. Our aim is always to ensure a peaceful environment for our guests, and we will discuss this with our team to see how we can reduce disruptions moving forward. We also understand your concerns regarding our value. Please know that the parking garage adjacent to the hotel is publicly owned and operated by the City of Charleston, and their rates are beyond our control. We apologize for any inconvenience this may have caused and hope for another chance to improve your impression of us.

10/10 Excellent

Shelley

Liked: Property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 28 Feb 2024
Shelley, we're delighted to hear you appreciated the cleanliness of our hotel. Ensuring a fresh and welcoming environment is a top priority for us. We look forward to hosting you again soon at the Hyatt Place Charleston/Historic District!

8/10 Good

Mark, North Augusta

Liked: Amenities
Property was clean and in a great location.
Stayed 2 nights in Dec 2023
Response from HotelMgmt on 22 Feb 2024
Mark, it's fantastic to hear that you found our property clean and well-situated in a great location. We take pride in maintaining our facilities to the highest standards and choosing locations that enhance our guests' experiences. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future here at Hyatt Place Charleston/Historic District!

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Mar 2024
We're overjoyed with your perfect rating and grateful for your kind words. Your experience matters to us, and we're pleased we could make it special. Looking forward to your next visit, Jennifer.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property was in a perfect location for our trip. The staff is extremely friendly and responsive.
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 22 Feb 2024
Angela, it was a treat to share our ideal location with you! Thanks for choosing us for your Charleston getaway and highlighting the attentive service provided by our team. We can’t wait to host you again!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. It was clean and the staff was nice. We were able to walk to all the places we wanted to go. Very nice.
Stayed 3 nights in Feb 2024
Response from HotelMgmt on 21 Feb 2024
It's great to hear our location made exploring the area convenient for you, Kathleen! Thank you for being our guest and sharing your kind words about our cleanliness and service. We can't wait to host you again at the Hyatt Place Charleston/Historic District!

6/10 Okay

Seyed Majid

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location. Nice people at the front desk. Breakfast was okay, nothing special about it. Room was clean, but the main light in the room didn’t work well (flickering), the iron and ironing board were old, rusty. TV was old. And the water pressure was very low.
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 21 Feb 2024
Seyed, thank you for sharing your feedback with us. While we're glad you appreciated our prime location and pleasant service, we truly wish we could have impressed you more with our breakfast and guest room amenities. Our aim is always to provide a memorable stay, and your comments will be reviewed with our team for improvement. We hope you'll give us a chance to make a better impression in the future.