4/10 Poor
Brad, Los Angeles
30 Jul 2017
Disliked: Cleanliness, staff & service, property conditions & facilities
Site Soley, Cesme - Turkey
We had many problems at Hotel Soley, First they gave us a very old house where the AirCondition was leaking and we had a pool of water right in the living room and we had to wait for two days that to be fixed then there was a very bad smell coming out of the toilets which they never tried to fix it. Right after they fix the AC we got another leak from the heater which flooded the whole place and we asked the manger to move us to the new place which they did but we had to pack and unpack the whole thing :( The condition was much better in the new house but we still had the bad smell coming out of the toilets for our entire stay. The Internet worked only for the first two days of our stay and it never worked again. We complained few times but there was no real response. Everything there is very cheap and there is no real customer service department. There is a guy name Mustafa who is taking care of everything. We asked few times for towel and we never get that either. That place needs a lot of upgrade and much better management. You have to definitely have a car there as the place is far from everywhere but the location is great if you want to have a quiet vacation.
Brad
Stayed 14 nights in Jul 2017