Empire Hotel Group Central Park West hotels

"We were in Times Square, what else can I say "

"This hotel was perfect for my family! We stayed in the family suite which was clean and comfortable. The hotel is in a great location and has a bar/restaurant and an adorable French bakery next door. The staff were very friendly. The elevators are very small and old, but other than that, it’s a great NYC hotel! "

"Staff and service were great. The location was just what we wanted. The room was too hot. We had to open a window."

"The shower wasn’t working when we arrived. They partially fixed it, but the water pressure was still very low and the temperature didn’t work well. I asked if we could change rooms, but the front desk did not allow us to move to another room. The bathroom handle was already detached when we arrived, there was a hole in the wall, and we could hear everything happening in the hallway from inside the room."

"Great location. Friendly staff. Very clean. Fantastic breakfast buffet. Extremely quiet. "

"Great location "

"The only thing in the room that was clean was the bed. I have pictures to show mould in bathroom, dirty bathtub, broken and dirty electrical plugs. AC was not working and no items n or hairdryer in room. We asked for someone to come up and still waiting! We were moved down to 10th floor room. Marginally better but nowhere near to being satisfactory for what I paid. Have come home feeling like I have been scammed!"

"The hotel was great. "

"Great room and excellent staff "