Central Illinois Spa Hotels

"The room was outdated. Pillows SMALL... smaller than throw pillows! It was stuffy despite turning the AC down. The tub was stained and had paint chipping. But the worst? The TV remote wasn't working and the TV said to we had to set up a Samsung remote with our Smartphone. My husband tried. Was denied. I tried and denied. Called and desk clerk said they'd inform maintance. Nothing was done. Wasn't given wash rags. Desk clerk said some will be up with them. Nope. I have to stay in Bloomington later in May and it will not be here. No way."

"The staff was very helpful throughout our stay. The lobby, whole hotel, and room was immaculate. Great Breakfast …had bfast sandwiches, oatmeal, cereal, boiled eggs, bagels, cinnamon rolls, Starbucks coffee. Easy available parking"

"We stopped here while traveling through town. Room was comfortable and clean, and the staff was very friendly! Value of the room was good even with the $40 pet fee. We appreciated having a washer and dryer available to do a load of laundry."

"We had a room reserved here, but did not stay due to the rudeness of the front desk help. All I said was that I was surprised about the pet fee since it was not clearly listed on the hotels.com site like others were. I had chosen this hotel because others said they HAD pet fees, but this one only said pets allowed. When I questioned the pet fee, the manager very rudely told me it WAS listed on the site, and she would find it and show it to me! I told her I had not seen it on the site, and she said you don’t have to stay here! I can cancel the reservation and you can go elsewhere! There was no need to escalate the situation. I had my card out and was willing to pay the fee. We don’t typically travel with pets, so this was a surprise to us. There was no need for such rudeness!!!! It’s a shame because the hotel was a lovely place!"

"Clean and comfortable. Great food at the restaurant next door!"

"Our room was full of dust which I am allergic. I informed the front desk that I was affected by it, so they sent a person to clean it. Did not offer a different room. Cleaning made the black dust all over the ceiling coming from the vents look better but didn’t help my reaction. The lady told me to take Benadryl! The entire time I was there I had to ask for shampoo and conditioner samples because the bottles in the bathroom was empty. I am very disappointed and this was a waste of money and time to me."

"Cleaning crew barged into the room at 8:15 am without knocking while I was in the bathroom and my wife in bed. After I stopped them they never came back. When we returned to the hotel at 3 pm and found the room unserviced we called the front desk only to be told that the crew had already “left for the day.” To their credit when we returned that night the room was cleaned. But the experience was to say the least not consistent with expectations. "