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"Everything was amazing, food staff , cleanliness staff cleaned day and night!"

"Absolutely loved this hotel one of the best "

"The housekeeping service was amazing, check in and check out, concierge and entertainment surpassed our expectations. Cabsnas were wonderful and well staffed and recommended tpur was so much fun@"

"★★★★★ Five-Star Perfection in Playa del Carmen From the moment we arrived, this resort felt like it had mastered the art of hospitality. The location alone is a dream—steps from Fifth Avenue, where you can wander straight into the rhythm of local culture, color, music, and life. Morning strolls, evening adventures, spontaneous gelato stops… it’s all right there, effortlessly walkable and endlessly enjoyable. Dining here deserves a standing ovation. Every restaurant delivered exceptional meals, thoughtfully prepared and consistently delicious. Whether it was a casual bite or a sit-down dinner, the quality never missed a beat. The staff? Absolutely outstanding. From check-in to check-out, every interaction was warm, professional, and genuinely friendly. You can feel the pride they take in what they do, and it shows in every smile and every detail. The rooms were spotless and impeccably maintained—clean, comfortable, and clearly cared for. Everything at this resort is incredibly easy to access. Nothing takes more than two seconds to get to, and service is lightning-fast at every level. Convenience here isn’t an afterthought—it’s a promise kept. And a very special shout-out to the entertainment staff: you were phenomenal. The shows were fun, polished, and engaging, and the daily activities were run with energy and enthusiasm. They truly elevated the entire experience. Friendly, courteous, attentive—this team sets the gold standard! "

"Clean room, great staff, plenty amenities, many events"

"We had 3 rooms with two different families. Two out of three view were great, but one was on the side facing the parking lot. The one with the good view had construction going on right outaide the door but they did end at around 7 or 8pm. Beach staff was amazing and quick, they should clean the beach."

"Clean rooms, daily entertainment, friendly staff, beautiful location, and family friendly! The only thing that could be improved is the hotel smell, the perfume sprayed everywhere did not smell nice."

"Our room was great, cleaned every day, mini fridge stocked every day with water, sodas and beer. Staff is very helpful and courteous. We are planning on coming back for sure!"

"Excellent stay over all! Rooms were kept very clean, the whole resort was kept up and well cleaned, the food was amazing and we loved how the beach was also cleaned every morning. Amazing staff. Was difficult to get any restaurant reservations as they filled up within minutes of opening and wifi was hit and miss. Would have also been very lovely if there was some kind of nice coffee place for more than just regular coffee or a cappuccino from a vending machine, and available in the evenings as well. But we loved our stay and are hoping to bring our family back next year! "