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Reviews of S Hotel and Residences

3 out of 5
S Hotel and Residences
827 M Velez st, Cebu

Reviews

8.2

Very good

Rating 10 - Excellent. 19 out of 47 reviews" "
Rating 8 - Good. 15 out of 47 reviews" "
Rating 6 - Okay. 10 out of 47 reviews" "
Rating 4 - Poor. 2 out of 47 reviews" "
Rating 2 - Terrible. 1 out of 47 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room
Response from JOE on 27 Aug 2023
Dear Guest, Thank you so much for your generous review. Looking forward to see you again here in S Hotel & Residences!Have a fabulous day!Best regards, S HOTEL MANAGEMENT

10/10 Excellent

TERESITA

Stayed 1 night in Aug 2023
Response from JOE on 27 Aug 2023
Dear Guest, Thank you so much for your generous review. Looking forward to see you again here in S Hotel & Residences!Have a fabulous day!Best regards, S HOTEL MANAGEMENT

8/10 Good

ANA LIZA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from JOE on 27 Aug 2023
Dear Guest, Thank you so much for your generous review. Looking forward to see you again here in S Hotel & Residences!Have a fabulous day!Best regards, S HOTEL MANAGEMENT

2/10 Terrible

Norma

Travelled with family
Disliked: Staff & service
When u r in the out of your country they don’t hav
I tried to cancel my reservation 5 days ago because our flight were canceled internationally and not able to rebooked our flights from Ca to Cebu I was not to cancel because it’s no refundable which I didn’t se it when I booked my reservation I also tried to get hotels.com and was unable to connect so I lost my money i that I was not pleased at all
Stayed 1 night in Jun 2023

10/10 Excellent

Nympha

Stayed 5 nights in Jul 2022

10/10 Excellent

Marilou T.

Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 6 nights in Apr 2021

4/10 Poor

Lolita

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Decent price but disappointing.
The hotel location is good. It's a few minutes away from some fast food options, the mall and downtown. I'm just a bit disappointed with the condition of the bathrooms. The grout in the bathroom is nasty considering that it is a newer hotel. The toilet has a very pungent smell even after I had the guy who helped us with the luggage sprayed some chemicals in the bathroom. The bedroom area is clean but it is a bit on the smaller side.
Stayed 1 night in Dec 2019

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, good value, friendly and helpful staff
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and hard working.
Stayed 7 nights in Jun 2019

8/10 Good

MaeL, Calgary, AB Canada

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean and nice conditions. I stayed few times at this place when ever I am in Cebu. Well price but no amenities.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean, the staff are very helpful and courteous and the hotel is close to everything.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Nice and clean hotel. Not annoyed by any traffic or noise

8/10 Good

Shaka, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Value for the Money
We enjoyed our stay at S. Hotel. The hotel is well located. The room was small yet clean and comfortable. The bed was comfortable and the shower was hot. The wifi is good and the staff was very helpful and attentive.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel with friendly staff
This hotel has nice, friendly and efficient staff. The size of the room is sufficient. It was clean, has enough storage etc. Basically, everything that you need if you want to have a nice clean place to sleep after a whole day of going around Cebu. They helped us to arrange for transportation for our tour which was great. And the price of the room is great too and free wifi.

6/10 Okay

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, great value, though thin walls!
Everything especially the service was good. The only thing that spoiled it was the noise coming from the room next door late into the night. Wasn't really the hotels fault, but it affected our stay as we couldn't get to sleep.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

azlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Great experience overall, comfortable stay Friendly stafff

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Simple and clean cosy room.
I was travelling with my mom who is over 80yrs old and the hotel entrance is not on first floor need to walk few steps stair. Hotel have a unique simple open type of elevator like shiipping goods from first to second floor.

6/10 Okay

PATRICK

Liked: Cleanliness, room comfort
Clean.
Reasonable for the price,

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Training and experience needed
As clean and new as it is... As friendly as all the staff are... I expected perfection! They did not have a room with a king bed that I had reserved weeks ahead of arrival. Herein lays the training needed. The maid and front counter did everything in their power to make it right and it was appreciated greatly! But when I got a very persistent knock on my door at 8:30 am, I got very upset again! Susan, GET DOOR HANGARS! Do not disturb is needed desperately! These two things are all I have on the negative side. The staff is amazing and so kind! The property is kept very clean and tidy. The little restaurant is so cute and has very good coffees and juices. The food is average but presented superbly!

8/10 Good

CJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable, clean, safe, courteous staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its good location, comfortable room, no laundry

10/10 Excellent

winston, Arizona USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and a safe place to stay
Rooms are new and they very clean and the service are well deserved. I am very satisfied with my stay and also highly recommended !!

8/10 Good

Makoto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Aug 2023
Response from JOE on 27 Aug 2023
Dear Guest, Thank you so much for your generous review. Looking forward to see you again here in S Hotel & Residences!Have a fabulous day!Best regards, S HOTEL MANAGEMENT

10/10 Excellent

dong hun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
굿
가성비 굳
Stayed 4 nights in Dec 2019

8/10 Good

Min-Chuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

金額的には、設備、サービスにも、満足でも椅子が滞在中2回も、壊れる、アクシデントしかも、代えの椅子が翌日催促しないとこながった
Stayed 14 nights in Apr 2019

6/10 Okay

minji

soso
soso
Stayed 3 nights in Jan 2019

8/10 Good

GWONJUNGHYUN, KOREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔 선택의기준
친절,청결,편안함,보완 모두 만족하나 비지니스여행이라면 적극추천하구요 해변은40~1시간소요뉴타운비치 -요금은 500~600페소정도 쇼핑몰 하고도 20~30분 요금은 300~400페소(그랩택시.그랩카기준)
Stayed 4 nights in Aug 2018

6/10 Okay

JUI CHAN

Liked: Staff & service
Disliked: Room comfort
訂房代碼錯誤
服務人員很親切，但是因為Hotels.com給的住宿代碼跟飯店完全不一樣，所以在入住時因爲這個問題而浪費很多時間在確認訂房上，煩請貴公司注意改進！謝謝！
Stayed 1 night in Jul 2017

6/10 Okay

いし, まぁまぁ

Liked: Cleanliness, room comfort
部屋に冷蔵庫がほしい
Stayed 6 nights in Jul 2017

8/10 Good

lionel, lyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bon rapport qualité/prix
Hotel excellent pour son rapport qualité/prix accueil du personnel sympa et discret ,annoncer au taxi que c'est proche du capitole car ils ne le connaissent pas tous encore ,mention spéciale pour les petites attentions comme les serviettes en forme de cœur ou de fleur

6/10 Okay

JJ, japon

Liked: Cleanliness, property conditions & facilities
不慣れ?
ホテルのスタッフが不慣れのところがあるように感じることが時々あった。チェックインのときに小さないきちがいあった。

8/10 Good

Natalie, Taiwan

Liked: Cleanliness, staff & service
便宜乾淨的商旅
適合早出晚歸的旅客, 價格便宜、房間乾淨，飯店服務人員熱心且安全 吹風機要另外跟櫃檯索取 附近環境單純˙很簡單的小商旅

4/10 Poor

Nicolas

Disliked: Cleanliness, staff & service, room comfort
Really bad experience
I usually only leave good comments but this experience was aweful. Initially the reception wanted us to wait as they hadn't receive the online conformation of hotels.com (even though I showed them the email). I convinced them to let us in and that I would pay for the night if they didn't have the confirmation in the morning. We booked a very large bed room but were "upgraded" to a twin beds room because the other rooms were full. The smell of mold made it seemed like no one entered this room in the past 6months. No windows. We were exhausted (2am) after a long trip so we decided to stay. This was without accounting for the fact that the walls are paper-thin. You are basically sharibg one room between all the guests. At 6AM there were already a lot of noice. At 7AM, the house-keeping was banging on doors and screaming in the corridor. Worst experience ever.

10/10 Excellent

jaeman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 친절한 호텔
택시타고 가까운 곳에서 식사.쇼핑.관광을 해결하는데 적합한 호텔입니다. 다만 호텔 바로 주변은 별 게 없습니다. 시설은 깨끗하고 좋습니다. 전체적으로 만족합니다.

8/10 Good

Tom Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Nice staff, good value for the money"
Very nice and helpful staff, clean and spacious room, good value for the money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Zimmer zentral gelegen,Restaurants und Shops bequem zu Fuss erreichbar.Ich würde dort wieder wohnen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good