Lobby sitting area
Check availability

Reviews of Richmond Plaza Hotel

3 out of 5
Richmond Plaza Hotel
F. Sotto Drive Gorordo Avenue Cebu City, Cebu, Cebu

Reviews

6.2
Rating 10 - Excellent. 26 out of 224 reviews" "
Rating 8 - Good. 67 out of 224 reviews" "
Rating 6 - Okay. 69 out of 224 reviews" "
Rating 4 - Poor. 27 out of 224 reviews" "
Rating 2 - Terrible. 35 out of 224 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is so clean, may hot water ang shower, wide cabinet pwede nga matulog inside the cabinet. Hehehe
Stayed 2 nights in Feb 2024
Response from MARCY on 12 Feb 2024
Greetings!Thank you for taking your time for giving us your comments. It is greatly appreciated.It has been our pleasure to have served you while you were here in Cebu City. More Power.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hospitality
most friendly and hospitable staff they have there
Stayed 4 nights in Jan 2024
Response from Marcy on 31 Jan 2024
Thank you for taking your time in giving us your comments. It is much appreciated.

4/10 Poor

Eva

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Hotel condition bad,towels are really so stained ,the white color looks brown,linens are the same ,no glasses in the room for water,staffs are excellent,overall I will not recommend this place
Stayed 2 nights in Jan 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booking problem
The stay was excellent. The only problem was at check in. I booked the hotel for my family members in The Philippines but I was not with them. So there was a problem at check in. I had to overcome this by sending an email to the hotel authorising the family members to book in under my name. Otherwise, everything was alright.
Stayed 1 night in Nov 2023
Response from Marcy on 5 Dec 2023
Thank you for your time in giving us your comments.We appreciated it so much.

2/10 Terrible

Anthony

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Marcy on 5 Sept 2023
Greetings!We are sorry to know of the inconvenience you have encountered during your stay.Rest assured, we will do our best to re-evaluate and improve our services.We appreciate your time and effort for giving us your comments. Thank you for staying with us.

2/10 Terrible

Scott

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We left early because the area was not safe, locks on room door didn’t work well, poor internet, no safe in the room, refrigerator was dirty and then they charged extra for lay drying the bedsheets We had booked 3 days but cancelled after the first night and had to forfeit the other days that we stayed. Do not recommend staying here
Response from Marcy on 5 Sept 2023
Greetings!We are sorry to hear about the inconveniences you have encountered during your stay. Rest assured, we will re-evaluate our Standard Operating Procedures and to make sure that our services to guests will not be jeopardized.We appreciate your time and effort for giving us your comments.Thank you and More Power!

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Marcy on 23 Aug 2023
It has been our pleasure to be able to serve you. We appreciate your patronage and thank you for taking your time to give us your comments about your stay here at the hotel.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

udaya

Liked: Cleanliness, staff & service
Disliked: Amenities
First I was given a room with a massive pillar in it. Can barely move in the room, couldn't believe shower where you can't even keep the soap. blocked shower, loud and noisy aircon. Room service felt bad for me and moved to a good room Stayed for week. Serive staff were good and looked after me well.

4/10 Poor

Nerissa

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Poor conditions, room categories inconsistent standards/conditions
Stayed 2 nights in Apr 2023

10/10 Excellent

Ronald

Liked: Staff & service, amenities, property conditions & facilities
Friendly
Stayed 3 nights in Mar 2023
Response from MARCY on 12 Apr 2023
We appreciate your comments.Thank you for your patronage.

6/10 Okay

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

2/10 Terrible

Andre

Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

2/10 Terrible

anita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The last stay with my mom! Her biggest complained was the room smell soo bad and not clean. #506. Terrible! Her First and second stay was awesome room was clean and spacious!
Stayed 1 night in Jan 2023

10/10 Excellent

anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stff, very convenient, clean rooms
Stayed 2 nights in Jan 2023

10/10 Excellent

anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are veey friendly and accommodating room is very clean
Stayed 2 nights in Jan 2023
Response from Marcy on 25 Jan 2023
Greetings!Thank you taking your time for sharing us your comments. We appreciate it very much.God bless!

6/10 Okay

Michael

Travelled with family
Stayed 2 nights in Jan 2023
Response from Marcy on 25 Jan 2023
Greetings!Thank you for your comments.We appreciate it very much.

6/10 Okay

Clint

Stayed 1 night in Oct 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bang for buck
Another great stay at Richmond Plaza. Great value for the low rate. Close to Ayala, great staff, quiet rooms, no complaints.
Stayed 1 night in Aug 2022
Response from Marcy on 21 Oct 2022
Good day!Thank you Mr. Robert for taking the time to write your comments. .It is our pleasure to hear your valuable feedback.Once again, thank you for staying with us.

4/10 Poor

Bryan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from MARCY on 31 Aug 2022
We appreciate your feedback.Thank you for staying with us

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Great value!
Pros: low price, quiet, friendly helpful staff, some rooms are large, clean, good cheap breakfast, free WiFi, location close to Ayala (10 minutes walk). Cons: dated worn rooms, loose sink or shower fixtures, slow warm water, no immediate convenience stores. Hey folks it’s an inexpensive hotel near Cebu business park/Ayala. And it is the Philippines. If you want to spend $50-$100 USD per night you can do that nearby, but for $20 usd per night in this area, it is a bargain!
Stayed 1 night in Aug 2022
Response from MARCY on 31 Aug 2022
We appreciate your feedback.Thank you for staying with us.

8/10 Good

Randy

The hotel is bit old, good enough for the price..
Stayed 3 nights in Jul 2022
Response from MARCY on 31 Aug 2022
We appreciate your feedback.Thank you for staying with us.

8/10 Good

Liza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Marcy on 20 Jul 2022
Greetings from Richmond Plaza Hote! We appreciate your comments. Thank you for your patronage.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, worst hotel
Worst hotel. The door it’s hard to open not secure. Bath towels, bed sheets it’s been over worn the linen started pulling out and the color white turn to brownest. The worst sanitation, not secure to stay. Plus there cable it takes an hour to work.
Stayed 1 night in Jun 2022

8/10 Good

Simple, Matag-ob

Liked: Cleanliness, staff & service, property conditions & facilities
The Cheapest Cozy Room you can find in the City. It's Worth every single penny.
Stayed 1 night in Feb 2022
Response from Marcy on 12 Feb 2022
We appreciate your comments. Thank you for staying with us. Stay safe always!

10/10 Excellent

Rex John, Matag-ob

Liked: Cleanliness, staff & service, property conditions & facilities
pleasing Staff is What I'd like the Most
Stayed 1 night in Oct 2021
Response from Marcy on 29 Oct 2021
We appreciate your comments. Thank you for staying with us. Stay safe and God bless!

10/10 Excellent

Jonnel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist
At that time the receptionists are very accommodating. Also, the room is very clean . One thing, the lights are not that bright since the color was yellow not the typical white lights
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Not much around it. Room was older and could have been cleaner. There are better choices out there.
Stayed 1 night in Feb 2020

10/10 Excellent

leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is good. Staff is helpful and cheerful. They helped us with our needs and reached out to us to resolve issues. We had a comfortable stay . Within reach to Ayala and surrounding mini marts and PSH. Easy transportation within few feet from entrance . No hassle here.
Stayed 5 nights in Feb 2020

8/10 Good

Nate, Eugene

Liked: Cleanliness, staff & service
The staff was very nice. The room was older and outdated but then again so is the Philippines hehehaha
Stayed 7 nights in Feb 2020

4/10 Poor

Aleksandr

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good for one night
Old hotel, room was terrible, not comfortable bed.
Stayed 1 night in Feb 2020

2/10 Terrible

MJ, New York

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I email the hotel & called multiple times to cancel a reservation due to a death of family member but never receive a response!
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No staff, one front desk guy mostly. Not professional
Stayed 6 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel at home to this Hotel.
Stayed 2 nights in Jan 2020

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Go-To Cebu Hotel
Whenever I need to stay overnight in Cebu I'll get a room here ! My rooms have always been clean, quiet, and spacious ! And the staff is extremely courteous and helpful ! I'd recommend Richmond Plaza Hotel to anyone looking for a comfortable and economical place to stay while in Cebu !!!
Stayed 1 night in Nov 2019
Response from Marcy on 22 Nov 2019
We greatly appreciate your comments. Thank you for staying with us.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

2/10 Terrible

Pilar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible, not happy in everything.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was good & accomodating. The room was clean and they change linens every day. Located near Ayala and other establishments
Stayed 2 nights in Oct 2019
Response from Marcy on 4 Nov 2019
Thank you for your comments. We greatly appreciate your patronage.

8/10 Good

attyrose23, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very accessible to Perpetual Succour Hospital and other landmarks in Cebu City.
Stayed 7 nights in Aug 2019

10/10 Excellent

MARY JANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Marcy on 10 Sept 2019
We appreciate your comments. Thank you for staying with us.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice enough
Nice enough. Nice front staff.
Stayed 1 night in Aug 2019
Response from Marcy on 6 Sept 2019
We appreciate your comments. Thank you for staying with us.

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Receptionist/manager at check in was awful, rude and condescending, perhaps racist. Also tried to extort extra charges
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

2/10 Terrible

Gerald

Do not stay here! Too much hidden charges! Hotels.com posted P960 per night (booked for two nights) but charged my card almost 5,000 Pesos! Non-cancellable! Awful
Stayed 2 nights in Aug 2019

8/10 Good

Hilary

Liked: Cleanliness, staff & service
Comfort - prefer to have more lighting in the room
Stayed 2 nights in Jul 2019

8/10 Good

Alyssa Mae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Marcy on 26 Jul 2019
Thank you for your comments. We greatly appreciate your patronage.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so nice
Stayed 2 nights in Jul 2019
Response from Marcy on 26 Jul 2019
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are so friendly
Stayed 1 night in Jul 2019
Response from MARCY on 24 Jul 2019
We appreciate your feedback. Thank you for staying with us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, in a safe environment. Near to Ayala Mall
Stayed 1 night in Jul 2019