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Reviews of Palazzo Pensionne

2 out of 5
Palazzo Pensionne
49 General Sepulveda Street, Cebu, Cebu

Reviews

7.8

Good

Rating 10 - Excellent. 48 out of 210 reviews" "
Rating 8 - Good. 95 out of 210 reviews" "
Rating 6 - Okay. 59 out of 210 reviews" "
Rating 4 - Poor. 7 out of 210 reviews" "
Rating 2 - Terrible. 1 out of 210 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
I already did ! Very clean, but very poor location.
Stayed 7 nights in Nov 2023

10/10 Excellent

Ronnahlyne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Richie on 21 Nov 2021
Thank you for staying with us. Hope to see you again.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
The staff was ok ..the food was ok at times it’s not.not much to say about this hotel ..but I will choose a different hotel next time.
Stayed 10 nights in Jul 2019
Response from Richie on 8 Aug 2019
Thank you. We still hope to see you again at Palazzo Pensionne.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019
Response from Richie on 17 Jul 2019
Thank you for staying with Palazzo. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 26 nights in Feb 2019
Response from Richie on 3 Apr 2019
Hope you had a wonderful stay with us. See you again soon. Thank you.

8/10 Good

J. C.

Liked: Cleanliness, staff & service, room comfort
The little out of the way Hotel
Staff was fantastic. Place needs maintenance
Stayed 3 nights in Dec 2018
Response from Richie DM Atillo on 25 Dec 2018
Thank you for your feedback. We note your reviews and We hope to see you again soon.

8/10 Good

DAVID

Liked: Cleanliness, staff & service, room comfort
Just a little far from the malls
Stayed 2 nights in Dec 2018
Response from Richie DM Atillo on 19 Dec 2018
Thank you for staying with us. It depends on what mall your are going, but Ayala Mall is the nearest around 1 kilometers away. We hope to see you again soon.

8/10 Good

Mary Ann

Liked: Staff & service
Stayed 2 nights in Jul 2018
Response from Richie Atillo on 6 Sept 2018
Thank you for staying with us, We hope to see you on your next travel.

10/10 Excellent

Gary Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Cebu Hotel
This is my go-to hotel in Cebu every time I visit. It's clean, conveniently-located, and very low-priced for what you get. The breakfast is great too! The showers could use some renovations, but they're still better than most others you'd find in similarly priced hotels. Overall, I highly recommend this place!

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
The room was clean and spacious. Service was great. Quite distant from shops so it pays to have a few snacks or drinks on hand. Lunch wasn't readily available as we were told it would take 45 mins....the only downside considering the place isn't close to restaurants.
Response from Richie DM Atillo on 25 Feb 2018
Thank you for positive feedback, we hope to improve more on our service. Thank you again. Hope to see you next time.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was good
Stayed 1 night in Dec 2017
Thank you Mam for Staying with us. We hope to see you on your next journey.

10/10 Excellent

Mike, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice and friendly staff
4th time staying and its definitely worth the money. Home cooked meals were really good and I recommend the adobo and pancit.
Stayed 4 nights in Oct 2017
Response from Richie on 4 Dec 2017
Thank you sir for your patronage. We would like to give our guest, the best value for money stay. See you at Palazzo on your next trip.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for budget accommodation, might need wellies!
I had a good stay, a decent meal and the staff were helpful and cheerful
Stayed 3 nights in Oct 2017
Thank you for staying with us. We hope to see you on your next journey.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price
For the price we paid this was a great hotel. The area of Cebu is not very desirable. The wifi worked occasionally. The AC worked very well but we could not adjust it so it was too cold and the blanket on the bed too light to compensate for the cold. The only option was to turn it off whereafter we were too hot. Otherwise the room was spacious and the free breakfast not bad (with 5 combination options). Overall, for the price this is a great place. If they had better AC and wifi this place would be fabulous (although the location would still not correspond to the image I had of Cebu).
Stayed 2 nights in Sep 2017

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I WILL STAY AGAIN
my stay was very nice
Stayed 1 night in Jun 2017

8/10 Good

AHMED ZAHRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
very nice place to stay and good staffs. great location.

6/10 Okay

Lewis, UK, Hertfordshire

Liked: Cleanliness
Disliked: Staff & service
Good value for money.
Staff were below average. Location was 10/15 mins walk from 7/11, restaurants and bars. Room was clean with everything as discribed. Bathroom smelt like sewers though and wi fi wasn't the best in the room. Breakfast was average.

8/10 Good

david holman, cebu

Liked: Cleanliness
2nd stay at Palazzo
Good place to stay if on small budget.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Choice in Cebu City!
This is always my hotel of choice while staying in Cebu. It's in a good nightlife location in the city, the rooms are spacious and clean, the service is great, and the free breakfast isn't too shabby! Recommended!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Koko
Overall sTay was great

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
OK For A Budget Hotel
I stayed in this place about 3 years ago and had better luck than this time. Last time I had a quiet room, this time had one that backed up to a fairly noisy road. Don't get a room in the very back of the 2nd building if you want quiet. Last time had a big TV vs. a small one this time. The TV and air conditioner worked well, and the breakfast is fairly generous. The hot water in the bathroom was kind of spotty. Sometimes had it, sometimes not.

6/10 Okay

Kevin

Liked: Staff & service
OK For A Budget Hotel
I stayed at this place about 3 years ago, and I guess I got a better room. Last time had a quiet room with a decent sized TV, but this time got a room in the very back with a fair amount of street noise from traffic on the street behind the hotel. Also, a very small TV and the hot water was spotty. The air conditioning works fine, but hits the bed head on in the room I was in. TV reception was good, with a fair number of channels in English. Sometimes hard to get a taxi to leave here since it is on a back street. The free breakfast is pretty good.

8/10 Good

erica, manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peacefull and quiet
Overall our 4 days stay in this hotel was quite nice and lovely. Daily breakfast was delicious. Staff were really nice. Just that we dont have free bottled water which i know most hotels do gave to their customers but other than that i would love to return and stay again on this hotel the next time i will be back in cebu

10/10 Excellent

CP, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very considerate and helpful!
I booked this hotel for my elderly parents to stay in while visiting in cebu. Apparently the room that I booked was located on the third floor. The staff, seeing that their guests were senior citizens, quickly checked if there was any available rooms on the ground floor and immediately offered it to them so that they need not climb the stairs. I'm really grateful for their kindness and great service to my parents!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice rooms and close to cuty centre.
Very quick check in, 5 mins after arriving we were in our room.Nice room, very clean, and large bathroom, nice friendly staff and goood breakfast.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Shannon c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here and save
Unassuming hotel with average amenities and breakfast options. Restaurant available to cook you even more options. Friendly staff a pleasant affordable stay. Bring your own soap and shampoo.

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Good for your money.
The stay was ok compared to the price,nice staff.

10/10 Excellent

Mike , Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Would stay again and the staff are friendly. Close to most malls and the food was nice with really good pork adobo.

10/10 Excellent

Mike, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't beat it for the price
Good staff and nice room. stayed there a few times now and would go back again.

6/10 Okay

nicholas

Liked: Cleanliness, staff & service, room comfort
Short stay it was acceptable

6/10 Okay

Jim, Jerusalem

Liked: Cleanliness, staff & service
Very affordable hotel but far
I wanted to try this hotel because it is very affordable, the hotel is actually a pensionne, it is in a far location away from interesting or popular places. It is clean, has good space, has windows, the shower room was alright. The air conditiion was working well in the room, little noisy, there was flat screen tv with many channels, internet in the room was good.Once out of the room it is very hot in the corridors. Breakfast was nice and was plated to be ordered the night before. There was no fridge in the room, fridge could be provided in the room for a sum of money, i thought it was too much.
breakfast room
scene from hotel windwo

8/10 Good

Ken, The Bahamas

Liked: Cleanliness, staff & service, room comfort
A bit of a paradox
When I arrived at the hotel I was a bit taken back by the aesthetics of the place. There is an obvious disconnect between what the product is supposed to look like and what it actually is. However, after getting over the initial deficiencies in the decorum. One is soon raptured to a surprising level of comfort. I stayed there for 15 days, and I must tell you that the most outstanding feature of this hotel is the willingness to help by the staff. My room was very good I had no major complaints with the room, in fact I can't recall an issue with the room at all. Everyone was very helpful, from the security guard to the ladies at the front desk and also the ladies that served the complimentary breakfast each morning. There is a level of humility and warmth in their attitude, a kind of shyness that seem to be a trait found in the average Filipino during my entire stay. They made my stay a very pleasant one and I must give them a lot of credit for that. I've worked in the hospitality industry for more than 24 years. And so I'm very observant when it comes to basic comforts and services. I would definitely recommend Palazzo Pensionne to the budget-conscious traveler. The free breakfast is a little bit restrictive, but anyone with common sense should understand that if the word free comes before the word breakfast you really have nothing to complain about. The food was good and they were always on time. Yes I would definitely return, in fact it's already in the works.
Free Breakfast
Hotel entrance
Main Street in front of the hotel

6/10 Okay

Samuel

6/10 Okay

romela

Liked: Staff & service
Disliked: Cleanliness
Cozy hotel
i stayed for one night only. The place was cozy although it's quite far from restaurants.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, room comfort
Home away from home!
Great staff and friendly staff!

6/10 Okay

David, Melbourne

Liked: Cleanliness, staff & service
Terrible Neighborhood
Hotel was ok but the neighbourhood was dirty and scary

10/10 Excellent

Richard, Key Largo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean little hotel with great people

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Michel, Usa

Liked: Cleanliness, staff & service, room comfort
Good hotel
It was great

6/10 Okay

PAUL, FRANCE

Good bed, good shower, good value for money.
we felt we were welcome...even or booking wasn't still done, they upgrade in superior room. Room was good size, bed comfortable, hot water even if bathroom would need some works. Breakfast correct but no big choice abd prices of restaurant too expensive. But good sleep in quiet room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
The staff was very accommodating. The place is clean, comfy and near the town.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

10/10 Excellent

Traveler, N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved to stay here
Very nice hotel.Accomodating.Breakfast is so good.

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Only stayed here one night as a stop over. For the price it was fantastic, wifi in the room was great apart from it stopping the morning before leaving. Free breakfast was included which was great value. Was about 15 min to the main shopping centre via taxi. I would defiantly stay there again

6/10 Okay

Gopika, New york

Disliked: Staff & service, property conditions & facilities
Okay for a short stay
Stayed one night. It was fine. I was upgraded to a deluxe room which was nice but I didn't really need a room with an extra bed because I was traveling alone. Basic, and clean. I was excited to have a tv, but unfortunately there were only a few Filipino channels and CNN available to watch. Breakfast was basic which was fine. Only problem I had with the hotel was the location. It's a bit out of the way from everything and you definitely need a taxi to get anywhere.

10/10 Excellent

div mac, cebu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgrade to delux ,very nice staff lovely room mis it already

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Best of10
In last 6 weeks my partner and baby have stayed in 10 hotels this is by far the best , lovely room .friendly staff

6/10 Okay

Bennie, Los Angeles, CA, USA

Liked: Cleanliness, staff & service
It served its purpose for my 2 night stay
Honestly, I was expecting a bit more based on the high rating this place got on Expedia. Don't get me wrong, the staff was nice and the room was fine (clean with cold AC) but I think could've found a nicer place to stay for the price. The complementary breakfast was a nice bonus but it was kind of a joke. I ordered the tocino breakfast and got a heaping scoop of rice with a teapoon portion of pork (I'm not exaggerating). I expected the usual disproportion of carbs to proteins found in most restos in the Philippines but this was by far the most shocking during my one month stay in the country ...but then again, it was free! Overall, this place served its purpose for my 2 night stay before my flight back to Manila. It was easy getting a taxi using Grab Taxi and Ayala Center is walkable if you're comfortable doing so.

10/10 Excellent

Kenneth, Suragio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for $
Good for doing business in Cebu