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Reviews of Metro Park Hotel Cebu City

2 out of 5
Metro Park Hotel Cebu City
Saint Lawrence Street, La Guardia, Lahug, Cebu, Cebu

Reviews

6.2
Rating 10 - Excellent. 7 out of 51 reviews" "
Rating 8 - Good. 14 out of 51 reviews" "
Rating 6 - Okay. 12 out of 51 reviews" "
Rating 4 - Poor. 13 out of 51 reviews" "
Rating 2 - Terrible. 5 out of 51 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a 5 star resort but a very nive place nothing fancy. Fantastic staff. The area arounf the hotel jas a lot of construction but i never heard a thing. In a few years when all is completed i think it will be an amazing area
Stayed 8 nights in Sep 2023
Response from David on 3 Nov 2023
Thank you for your kind words! We hope to see you the next time!

4/10 Poor

Editha

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Poor one star
In the shower area it smell a urine odor, the floor was dirty, the bed don’t have a bed waffles cover, the towels had a disgusting odor, in the bedroom no television, taking a shower with a very very slow water pressure I will not recommend this hotel to anyone
Stayed 2 nights in Jul 2023

4/10 Poor

Jeanfrancois

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
As usual great staff muddy road outside noisy construction and as usual noisy philipino guess yelling in the halls.room smell bad towels sheets smell very bad.
Stayed 3 nights in Jun 2023

10/10 Excellent

Jiffy

Stayed 1 night in Dec 2022

8/10 Good

David

Liked: Cleanliness
Helpful staff basic room
Stayed here many times before staff are very friendly and helpful and have good local knowledge the hotel is more run down now and there's a new condo being built next door and now the TV channels are limited to pinoys
Stayed 3 nights in Sep 2022

4/10 Poor

Archemedes

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2020

2/10 Terrible

Dean

Disliked: Staff & service, room comfort
Refused to give me a room I’d paid for.
They refused to give me a room as they had no confirmation. I showed them my confirmation and credit card transaction. Had me waiting for around 45 mins. In the end I booked somewhere else and left.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
The room it’s good spacious but they didn’t do the cleaning until we tell them , shower is just cold water no hot, the road it’s difficult to walk out, long walk to the high way construction is going on it’s chaos Noisy at night hard to sleep ...
Stayed 4 nights in Jan 2020

4/10 Poor

William, Jesup Georgia

Disliked: Property conditions & facilities
The hot water wouldn't last very long it had a heating unit you might get 30 to 45 seconds of hot water then cold water for two to three minutes. Had lots of problems with the wifi not connecting. Food in restaurant was good but very small portions. You need to inform house keeping directly to clean your room or they wouldn't.
Stayed 4 nights in Jan 2020

2/10 Terrible

Lor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nonrefundable and visitors not allowed very dissappointed
Stayed 1 night in Jan 2020

4/10 Poor

Ang

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Metro park Cebu City
Our room 1311 was the worse, room has Cockroach, water heater not working, aircon was dripping water which was situated over my bed and the room smells not so nice. I did tell the front desk about it only the time we check out. We transferred to another hotel after metro park!
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Amenities
I liked that it was near a major street (salinas drive). It made it easy to use as a reference point. Lot's of areas of interest that are easy to get to, specially Sugbo Mercado in IT Park. Some things that I didn't like: The streets heading to the hotel at night is really dark. I understand there's not much you can do about it, because that's on the city to fix. That being said, it's not a very welcoming walk, when you're walking at night. For some reason, I had a hard time accessing the hotels wi-fi. it kept cutting off. The first password I got didn't work When I called for assistance, the lady sent an employee to come up and enter it for me. The employee did write down the password for me, but I don't know why it couldn't have been given through the phone. The drain in the bathroom stunk. I think it was just the sewage gas backing up. It did go away once water went down the drain. I'd still recommend this place, but give caution as well.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Close to venue of conference.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
IT IS A OLDER CHEAP HOTEL STAFF ARE NICE BUT FACILITIES ARE OLD PLACE IS IN DECLINE GOOD FOR ONLY A SHORT STAY.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all places we needed to visit most of all the hotel was Clean and the staff were friendly and helpful
Stayed 20 nights in Feb 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
???????????????
Stayed 2 nights in May 2019

6/10 Okay

Hanno

Liked: Room comfort
Disliked: Property conditions & facilities
Good for one night not more
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
we came for the pool but its always not available for use because of ongoing parties & wi fi is terrible
Stayed 1 night in Feb 2019

8/10 Good

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
The place was difficult to find, just up some back street location, the condition of the hotel was very poor
Stayed 1 night in Feb 2019

8/10 Good

Robert, Las Vegas, NV USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price, you are paying for what it is. Staff are friendly and courteous. Food is price right deliciously cook proportionate to human consumption meaning lesser waste. I would recommend thiis Hotel to my friends who might need to stay in Cebu city on limited stay.
Stayed 14 nights in Jan 2019

8/10 Good

Nicanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Their service is great.
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Nice hotel
Good
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Affordable and Clean rooms
I like their room it's so comfortable and air-conditioning is so cool
Stayed 1 night in Dec 2018

8/10 Good

Ray Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Convenient and comfortable
Stayed 7 nights in Nov 2018

10/10 Excellent

Erica Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good location
It did not reach my expectation, bed has plenty of red ants, i woke up because of the bites , realizes that there are ants under the comforter and on the floor. Pillows smell bad also the rest / comfort room. sorry but cant recommend this
Stayed 1 night in Jun 2018

2/10 Terrible

Mimi, Davao

Disliked: Staff & service
Worst Customer Service
I had an issue with my first reservation- I booked the wrong date. I asked Expedia and the hotel if I can change the date for a paid reservation to an early one and spoke with May from the hotel on the phone. I would understand if they couldn’t. I was declined so I booked another reservation instead and made sure of the date instead. Then, I tried again, this time physically to the reception whether I can still try. I was tryng to hang by the thinnest string of hope because maybe the hotel can do something about it. It was May again that i spoke with. She called someone from the online department. Then she handed the phone to me. And a lady, without introducing herself, I even did the greeting, reprimanded me. I just landed from Davao and had been awake for 24 hrs, exhausted and here came a lady reprimanding for being too presistent. I apologized if there was a mistake and explained I was just really asking if they could do again because I did not have any money left at all. She was educating me but her tone was condescending and teally rude; she kept verbally colliding with me and was not allowing to talk insisting that I couldn’t understand their system. I shut up and let her talk and it seemed to me that they did not want to let their customers talk. I asked for her name and she hung up on me. I asked May, the rep, who the lady I just spoke with was, and she said it was Aen/Yen something, I was frustrated and feeling scolded. Awn/Yen was among the owners as per May.
Stayed 1 night in Jun 2018

8/10 Good

David

Liked: Staff & service
Close to IT park
Cheapest hotel in cebu with a swimming pool breakfast is fresh and OK can walk to it park about 10mjns for food and drinks staff friendly
Stayed 3 nights in May 2018

10/10 Excellent

Mark Chester

Liked: Staff & service, property conditions & facilities, room comfort
please check beddings beacause lots of hair still left on it but other than that customer service was great
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Christian Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Amazing
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dark location
The hotel is in a badly lit road far from a main road. Scary for single women Room wasn't clean on arrival but helpful staff responded to my request.
Stayed 4 nights in Sep 2017

4/10 Poor

Murve, Sydney

Disliked: Cleanliness, property conditions & facilities, room comfort
Big hotel, inconvenient.
Close to I.T Park but inconveniently located down an poorly surfaced alley. Bed was extremely uncomfortable. Place has a nice pool but they do not supply towels to dry off with. You don't quite get what you pay for.
Stayed 1 night in Jul 2017

10/10 Excellent

Bryan

Liked: Staff & service, property conditions & facilities, room comfort
GREAT
Awesome people Stephen your people are great
Stayed 1 night in Jun 2017

4/10 Poor

Jonathan, tacloban city

Disliked: Cleanliness, staff & service, property conditions & facilities
metro park hotel
I stayed in metro park for 4 nights,I complained about our shower heater won't heat,and they did nothing about it. I didn't insist about it because thinking what do you expect from a cheap hotel?

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

KAZUKI

Liked: Staff & service
Stayed 1 night in May 2023

4/10 Poor

Daisuke

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
スタッフはフレンドリーで親切だったが肝心のホテルの設備は温水が使えない、エアコンがうるさくて眠れないなど問題が多かった。 また藪蚊も多かった。

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
청결 상태가 좋지 않습니다. 예약을 하고 갔음에도 불구하고 직원들이 방을 잘못 배정 기다려야 해습니다. IT파크, 워터프론트 호텔 카지노와 멀지 않아 걸어서 이동이 가능했습니다. 골목 안쪽에 위치하였는데 골목이 너무 으슥하고 음침해 분위기가 나빴습니다.
Stayed 3 nights in Dec 2019

2/10 Terrible

SANG GEE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waster of time and money
Worst hotel ever seen. Ants and spider creeping everywhere. They are is no hot water shower^^ Guest should shower with freezing cold water.
Stayed 2 nights in Jun 2018

6/10 Okay

Appon, Cebu

Disliked: Cleanliness
静かなホテル
メインロードから離れているので、ホテルを探すのに苦労した。値段の通りのホテルという感じだった。ただ、静かなホテルでした。
Stayed 3 nights in Sep 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
afgelegen. slechte douche.
niet aan te raden. het is goedkoop. ,maar slechte douche en weinig water uit de kraan.

8/10 Good

유혜정, 세부

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
메트로파크호텔
다른 모든 점은 다 좋았습니다 있을거 다 있고 비누, 샴푸도 제공해주고 아이티파크에서도 걸어갈 수 있을만큼 가까워서 엄청 편했는데 큰길에서 골목 들어가자마자 굉장히 어두컴컴해지고 차도 인적도 드물고 로컬분위기가 물씬 풍겨서 무서웠습니다 그 외엔 직원들도 친절하고 좋았어요

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフ悪すぎる
スタッフの対応が悪すぎる 特にチェックインカウンターの女性の対応が悪い 手続きも遅いし、チェックアウトの日を間違えて１日早くチェックアウトしてくれと言われた しかも明日のチェックアウトだと何度もいているのに理解出来ない 最初に確認してから連絡して欲しい もう利用したくない