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Reviews of Mabolo Royal Hotel

3 out of 5
Mabolo Royal Hotel
M.J. Cuenco Ave and C. Mina St, Cebu

Reviews

7.4

Good

Rating 10 - Excellent. 35 out of 148 reviews" "
Rating 8 - Good. 58 out of 148 reviews" "
Rating 6 - Okay. 29 out of 148 reviews" "
Rating 4 - Poor. 16 out of 148 reviews" "
Rating 2 - Terrible. 10 out of 148 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Unprofessional
The hotel failed to advertise or wven advise me BEFORE my arrival that there was no electricity, elevator, breakfast, wifi or internet. i never recieved any notice. no email, call or text. It was only when i arrived qnd was offered a refund if i didnt want to stay. Note to manager: Notify guests BEFORE BOOKING AND PAYMENT, OR AT LEAST GIVE THEM THE COURTESY OF A PHONE CALL. not just wait until they arrive to inform them. no aircon or electricity for most of the day. at least you should have offered a partial refund. INSTEAD ibwas charged full price. The staff was doing the best they could. Its the managers fault. Ive stayed there before with good experience. But this is likely my last stay due to poor service.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
friendly staff. nice place
Stayed 1 night in Oct 2021
Response from Madie on 9 Oct 2021
Hi Sir, Thank you for staying with us. Hoping to be of service to you again soon. Keep Safe.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Poor airconditioning system
Stayed 2 nights in Jun 2021
Response from MF on 26 Jun 2021
Hi Sir, Thank you for staying with us. Rest assured that we will check this concern with our maintenance. Hoping to be of service to you again soon.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a real good time. The employees were fantastic. I plan on coming back and staying at Mabolo Royal Hotel.
Stayed 7 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family is always happy this hotel staff is very kind and helpful
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

JAY J

Travelled with family
Liked: Property conditions & facilities, room comfort
staff are helpful. location is okey next to a convenient store.comfy room and comfy beds. good stream of hot water. nothing fancy. exactly what you paid for.
Stayed 2 nights in Dec 2019

8/10 Good

James K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

8/10 Good

Prescillano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from lar on 10 Oct 2019
Hi mam. Thanks for staying with us.

8/10 Good

Ryoki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from lar on 18 Sept 2019
Hi sir. Thanks for staying with us.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor shower
Poor shower , dirty and terrible, small room
Stayed 2 nights in Sep 2019
Response from lar on 8 Sept 2019
HI sir. Thanks for staying with us. Better if review is not anonymous so we can check what room.

10/10 Excellent

RUVIE MAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price, free breakfast, accessible
It was amazing because it was in the center of the city, good price, and comfortable rooms. Definitely worth the money.
Stayed 2 nights in Sep 2019
Response from lar on 5 Sept 2019
Hi sir. Thank you so much for choosing Mabolo Royal Hotel and the perfect rating, hope to see you again.

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019
Response from lar on 1 Sept 2019
Hi sir. Thanks for staying with us and the perfect rating.

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
The reception staff where great, the room was on the small side, but was ok, however the house keeping staff left alot to be desired, most of the time it was non-existent, took away the towels and forgot to replace them , there is a small cafe on site was pleasant for a cup of tea and a small meal, so if this hotel, had better house keeping it would be a big improvement
Stayed 23 nights in Jul 2019
Response from lar on 1 Sept 2019
Hi sir. Thanks for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from lar on 1 Sept 2019
Hi sir. Thanks for staying with us and the perfect rating. Hope to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from lar on 1 Sept 2019
Hi sir. Thanks for choosing Mabolo Royal Hotel and the perfect rating.

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from lar on 1 Sept 2019
Hi sir. Thanks for staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location as great since it was near popular malls which were the SM Cebu and Ayala Center. The staff were very courteous and accommodating. The connecting rooms were perfect for groups of 8-10 people. I wished they had a hair dryer and at least 1 bedside table. They provided lockers in one of the bigger rooms which we didn't use.
Stayed 2 nights in Jun 2019
Response from lar on 2 Jul 2019
Hi sir. Thanks for staying with us. Hair dryer is available upon request.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The view is nice especially from the restaurant,paid for buffet and end up with an ala cart meal,not enough pressure in the shower plus it had no courting which made the whole bathroom wet even around the toilet so not woth it for the money
Stayed 1 night in Jun 2019
Response from lar on 8 Jun 2019
Hi sir. Thanks for staying with us.

8/10 Good

Patricia

Liked: Staff & service
Stayed 3 nights in May 2019
Response from lar on 25 May 2019
Hi mam. Thanks for staying with us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No restaurant no bar no minibar water only on 1st night. Room very small no bedside tables very cramped room
Stayed 3 nights in May 2019
Response from lar on 25 May 2019
Hi sir. Thanks for staying with us. I think you booked for standard room that`s why its small.

8/10 Good

Juceline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from lar on 25 May 2019
Hi mam. Thanks for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from lar on 25 May 2019
Hi sir. Thanks for staying with us.

8/10 Good

Romeo, Las Pinas, Philippine’s

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff were very accommodating and helpful. They do their way to make your stay comfortably. It was sad that the room they assigned to us was very smelly/foul odor coming from the sink. First I thought it was gas but later I was like rotten stuff coming from the sink. When we entered the roo the first time it seem the have been vacant for a long time. But when I complained and demanded to be moved to another room, they fixed the problem.
Stayed 2 nights in Mar 2019
Response from lar on 25 May 2019
Hi sir. Thanks for staying with us.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional, staff are friendly. Super clean love it the most. I will definitely be back to stay here when I’m in the city.
Stayed 1 night in Mar 2019
Response from Lar on 13 Mar 2019
Hi mam. Thank you for choosing Mabolo Royal Hotel and the perfect rating. Hope to be of service to you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you need to stay just for sleeping purposes near seaport, airport and malls (Sm and Ayala) this is the place to crash in.
Stayed 3 nights in Jan 2019
Response from Lar on 17 Feb 2019
Hi sir. Thanks for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessible to almost everything (e.g laundry, mall, church, restaurant, stores and transportation).
Stayed 11 nights in Jan 2019
Response from Lar on 25 Jan 2019
Hi sir. Thanks for staying with us and the perfect rating.

6/10 Okay

Verified traveller

Noisy because it’s located along the National Road plus there was an ongoing construction nearby
Stayed 1 night in Jan 2019
Response from Lar on 17 Jan 2019
Hi sir. Thanks for staying with us.

6/10 Okay

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple accommodation
Simple accommodation in the city....a little noisy as our room faced a busy street outside..but maybe other rooms are more quiet
Stayed 1 night in Dec 2018
Response from Lar on 12 Dec 2018
Hi sir. Thanks for staying with us.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Mabolo Royal Hotel
After a PHP 300 taxi from the airport the welcome at the hotel was good, however, the wrong room was given (two singles and not the queen asked for) and it took to the following day to be resolved. Aside from that slight problem the rooms were comfortable and clean, if needing a little TLC. The wifi was very good and quick enough to do most things with ease. The breakfast that was provided was good, a good selection of options was available and it was easy to swap out items (i.e scrabbled egg instead of fried egg) and didn't take long to arrive. The hotel itself was only a very short walk to SM Mall Cebu and the facilities that a mall brings. There was a very nice cafe within the hotel complex, and all the food they provided was good for two people. My wife and I enjoyed eating in this cafe. Overall the hotel was clean and comfortable, at a good price and with friendly staff.
Stayed 3 nights in Nov 2018
Response from Lar on 19 Nov 2018
Hi sir. Thanks for staying with us.

8/10 Good

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Lar on 29 Oct 2018
Hi sir. Thanks for staying with us.

8/10 Good

Walter, Illinois USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new Hotel small rooms .but for the price,good
Stayed 4 nights in Aug 2018
Response from Lar on 23 Sept 2018
Hi sir. Thanks for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Lar on 4 Sept 2018
Hi sir. Thanks for staying with us, and the perfect rating.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice staff and location but there was definitely other hotels I wish I had stayed at
Stayed 10 nights in Aug 2018
Response from Lar on 28 Aug 2018
Hi sir. Thanks for staying with us.

6/10 Okay

meroy

Liked: Staff & service, property conditions & facilities
nice hotel close to everything friendly hotel staff.
Stayed 8 nights in Aug 2018
Response from Lar on 28 Aug 2018
Hi sir. Thanks for staying with us.

4/10 Poor

Abhinesh

Disliked: Staff & service, room comfort
Not A Good Experience
I booked and paid in full with hotel.com 2 rooms for 3 nights for my my wife and daughter and family and at checkin only got one room and after complaining very early next morning at hotel.com customer service Mobolo Royal Hotel finally straighten it out gave keys to the 2nd room for the remaining 2 nights but in different floors and later to the same floor ....service was very slow and rooms are ok.
Stayed 3 nights in Aug 2018
Response from Lar on 9 Sept 2018
Hi sir. Thanks for staying with us. Please check explanation on your 1st review. The 2nd room was booked under different name.

8/10 Good

Presli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Lar on 21 Aug 2018
Hi sir. Thanks for staying with us. Hope to see you again.

6/10 Okay

Verified traveller

Kitchen area was not cleaned well. While room needed updating.
Stayed 2 nights in Jul 2018
Response from lar on 10 Aug 2018
hi sir. Thanks for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018
Response from Lar on 10 Aug 2018
Hi sir. Thanks for staying with us and the rating.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice comfortable hotel
This was a welcoming hotel. The rooms were clean and comfortable. The bathroom is rather small where door opens on to the toilet. Not good ifvtoilet in use and partner want to enter also. Breakfast was included and provided a good selection to choose from. I stayed their twice and would stay there again
Stayed 2 nights in Jul 2018
Response from Lar on 10 Aug 2018
Hi sir. Thanks for staying with us. Looking forward to see you on your next trip.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
明明就是訂4人房，給我們的房間跟訂房時的資訊不符。 跟他們爭執了半天才給我們更換房型。早雌
Stayed 1 night in Jul 2018
Response from lar on 27 Jul 2018
Hi sir. Thanks for staying with us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Booked a room with a queen bed, but when I arrived to check in they only had a small room with a bunk bed available.
Stayed 1 night in Jun 2018
Response from lar on 27 Jul 2018
Hi sir. Thanks for staying with us.

8/10 Good

Graig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place
Its a place that has a number of living choises to choose from. From a room full of bunkbeds to a very nice suite. We chose the middle, and was very satisfied. The buffet needs some improvement, but was good enough for our needs
Response from lar on 23 Apr 2018
Hi sir. Thanks for staying with us. Hope to see you again.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Two Star Hotel
The rooms are poorly set up and furnished. The shower is poorly installed. the towels are not located properly. Over all it is just a two star hotel at best.
Stayed 2 nights in Mar 2018
Response from lar on 23 Apr 2018
Hi sir. Thanks for staying with us.

4/10 Poor

Verified traveller

Noisy street
This hotel is on a very busy street , the rooms are nice and clean but the noise is too much
Stayed 1 night in Mar 2018
Response from lar on 25 Apr 2018
Hi sir. Thanks for staying with us. Since were located in the heart of the city some rooms may have noise, but you can request for room transfer if you want quiet room.

4/10 Poor

Jared

Disliked: Cleanliness, staff & service, property conditions & facilities
Pick a different hotel.
There are several issues with this hotel. The first being the condition of the room. The trash can was filthy, the door to the CR was stuck leaving me unable to enter it until maintenance came. One of the light bulbs went into strobe during the night. Breakfast service is very slow, and the staff never seems happy to see you. The room also had no coffee cups or coffee as most hotels do. The bedroom had no remote for the TV. There are just too many hotels in this price range that offer so much more.
Response from lar on 27 Jul 2018
Hi sir. Thanks for staying with us.

8/10 Good

ailovehoneytime

Liked: Cleanliness, room comfort
Disliked: Staff & service
Fine
The room was fine though the space was so cute, aircon functioned well..in fact, it was so cold, Wi-Fi was excellent and the foods were very affordable, not the usual hotel price. The only bad in this hotel was their service, the hotel staff were toooo slow and cannot follow simple request real-time.
Stayed 1 night in Feb 2018
Response from lar on 24 Feb 2018
Hi mam. Thanks for staying with us. Hope to see you again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Close to sm marketplace, renovations not complete
Close to sm marketplace, renovations not complete, noisy location
Stayed 3 nights in Feb 2018
Response from lar on 24 Feb 2018
Hi sir. Thanks for staying with us.