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Reviews of M Citi Suites

3 out of 5
M Citi Suites
J. Llorente St, Capito Site, Cebu

Reviews

7.4

Good

Rating 10 - Excellent. 19 out of 74 reviews" "
Rating 8 - Good. 26 out of 74 reviews" "
Rating 6 - Okay. 18 out of 74 reviews" "
Rating 4 - Poor. 8 out of 74 reviews" "
Rating 2 - Terrible. 3 out of 74 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Alan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff are nice
Stayed 2 nights in Dec 2023

2/10 Terrible

Elme, Moalboal

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never been in the accomodation like this. We’re very disappointed while I had shower in the afternoon we checked in. Water is not draining it feels like while I’m having shower it’s like a flooded inside of the shower. Water pressure is not that good. Towels looks like rugs or (basahan) colour didn’t like it. I usually never used towel in the hotels even back home australia. If we go somewhere I always bring my own towel for hygiene. It’s just a bad timing this time right here in M citi suites i didn’t have my towels with me because I left it in my hometown after our holiday. We went out in that evening for dinner and when we came back in the room lights aren’t all working everything aren’t working. It was so hot and dark inside of the room while still trying to swipe the card in to put the lights and air conditioner. So, we have to call the reception about the issue. My husband is not really happy and it’s because I was the one who booked this room so he blame to me and I blame to the property. I never expect that we gonna have an issue on our first day of stay in the property. Not happy at all. We notice in the room the tiles has crack and when you step to it feels like you going down hell lol. It’s dangerous. Totally have bad experience of this property although we only stay for one night but, I will never recommend this property evah.
Stayed 1 night in Jan 2020
Response from From the Management on 16 Feb 2020
Dear Elme, Thank you so much for taking the time to share your comments. Your personal satisfaction at M Citi Suites is our foremost priority. We truly hope that we were able to deliver an excellent service befitting our valued guests.We assure you that we will be looking into each point that you have made to improve the quality of our service and facilities. It was a pleasure to have you and we love to see you again! Best Regards, From the Management

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities
Three nights in a small dark room w/ loud ac, slow wifi, satelite tv. Bed was ok; sheets not so. Bathroom needs renovating. No housekeeping whatsoever. Cafe is ok. Near Fuente Circle & malls.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location. very close to main circle. you can walk to ferry terminal in 30 minutes.
Stayed 2 nights in Jul 2019

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Decent hotel in terms of cost. Shame the room has no window and that wasn’t very clear at time of booking. Air con a bit noisy. Otherwise room in great condition!
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at M Citi Suites back in January of 2017 and from that moment on I was hooked. I will not stay anywhere else when I visit Cebu.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
its nice, delicious breakfast but our room kinda creepy because its all wall no window
Stayed 2 nights in May 2018

6/10 Okay

Rampelthels

Lack of maintenance
Room looks new aoutside but the bed, aircon and the itslef is ld and not well maintaind. There is even a cockroach inside the bathroom
Response from M Citi Suites on 3 Apr 2018
Dear Sir/Madam, Thank you for taking time to make a review of our hotel, M Citi Suites. We as a team take reviews and commentaries seriously, and that we assure all our valued guests that we address and act on all concerns accordingly and with dispatch. Please feel free to communicate with us. We look forward to seeing you again in the near future. Very truly yours.

6/10 Okay

Theodore

Liked: Staff & service, property conditions & facilities
Short walk to Fuente Circle
The room was very small. A very friendly and helpful staff and a good breakfast although they couldn't make coffee without sugar. A short walk to Fuente Circ and Dr.s hospital and mango ave entertainment. Ok 3 star by Cebu standards but only 2 star max compared to the rest of Asia. Worst shower water pressure and hot water I've had in 3 months of travelling.
Stayed 3 nights in Feb 2018
Response from Ariel on 2 Apr 2018
Thank you for taking time to make a review. The team and I take reviews seriously and put extra time to address and act on them accordingly so M Citi Suites can continue to grow and be better.

8/10 Good

Al, usa

Liked: Staff & service, property conditions & facilities, room comfort
mostly good
great staff, good breakfast, room was basic but clean and the bed was comfortable. the shower head and shower stall had mold on it tho and the water heater wasnt working. location is 1 block n of osmena fuente corcle so it's convienient and walkable to many places.
Stayed 2 nights in Dec 2017

6/10 Okay

Len

Liked: Cleanliness, staff & service, room comfort
Stayed 19 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
M Citi
We were in Cebu as our dad was ill and needed to visit the hospital. The hotel was close to the hospital and was fine for us.
Stayed 3 nights in Jul 2017

8/10 Good

Emmanuel, Cathedral City, CA

Liked: Cleanliness, staff & service, room comfort
Hotel staff is very helpful. Breakfast is adequate. Our first stay was for 3 nights. Our room did not have any window but had two beds and refrigerator. The shower floor was very slippery. And there was no foot towel provided. A quick call to the front desk fixed the problem. It had a ductless, remote controlled AC which is nice. My wife like it cold so she had it at 22 Centigrade all the time. The room seems to be older because the power is not controlled by key card. Our second stay for 3 nights and our room has a window but with one bed and no refrigerator. It had a window AC pointing directly at the bed. I had to put a tube of ointment to make air flow going up. The room is more cleaner than the previous one. The power is controlled by a key card so the room is always warm when you leave it for a long time. With the window, I heard roasters crow at early morning.

4/10 Poor

fintan

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic
Dirty sheets.. .room without windows.....really noisy AC.... bring ear plugs

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disappointed, worn out room

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
It was fine until. . .
I killed one BIG cockroach. I left it's corpse at the middle of the room for them to see it. Other than that, loved the stay.

6/10 Okay

guru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guru
Nice hotel for the price And location Breakfast go for the omlet Wifi ok rooms near lift

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Id stay somewhere else
No window in the room. Also the staff did not refrigerate our food and it all want to waste.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Don't stay here. No windows in our room
We didn't like this hotel. Stay somewhere else. The staff could not follow instructions to put our fish in the fridge and it went off and cost 5000 php

6/10 Okay

Aggie, NSW

Liked: Staff & service
Convenient to everything
We stayed for 17 days with everyday breakfasts which is good, all the staff is very helpful and courteous and this property are closed to everything, shopping, dine-in, public transports. other things we don't like that our room doesn't have any window and the bath area and vanity sink needs thorough clean-up, needs new towels, bed covers and sheets, we requested for 1or 2 more pillows but we had to pay for it

8/10 Good

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks M Citi Suites.
The hotel was nice and quite. The location was perfect and it was nice to have a free breakfast when you wake up. Thanks M Citi Suites.

10/10 Excellent

tootsie, mn

Liked: Cleanliness, room comfort
Nice hotel easy access around the city
Its good and nice place to stay just the shower needs improvement of the water flows. I booked good for 2 but then I only received 1 towel and there's no rag for the floor in the bathroom. I ask the housekeeping department why is this happened they said not informed by the front desk. But still a good place to stay and good food

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good place to stay.
The hotel is close to a small mall with nice eateries including mexican! Good, friendly service at the hotel. Nice cooked free breakfast. Good WiFi. Had a few roaches in our bathroom coming through a crack in the floor. Also had trouble with our key cards, they kept deactivating but front desk fixed promptly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but still Good as any...
It was good to be back once again. The property could use a bit of new furnishings. It was a pleasant surprise that there was already a 7-Eleven just around the corner. It's a bit of walk though but it's better than having to walk to the one near the Capitol building or to the one nearest to the hospital. I forgot to ask if they still had that weekly weekend barbecue. I'll definitely book them for another stay this May.

8/10 Good

Verified traveller

Liked: Cleanliness
Decent
Overall satisfied with my stay. Breakfast is not very good though

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
should be called mciti basics
deluxe room we booked had no window so had to down grade to standard room, breakfast buffet cold every morning except 1 out of 4, and not good selection if u are westerner probably that's why we never seen any at breakfast apart from me having cold fried egg and toast, only 3 in 1 coffee so if you cant have sugar in you coffee your beat, and no tea, and only diluted orange,

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Economy Hotel
Excellent Economy Hotel! Convenient to everything and included a great breakfast.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Hotel but not a destination
This hotel is good for the money, but the area of town needs an upgrade. There are other hotels around, but the area gave us a watch-your-back feeling. The hotel had good ac and free bottles of water. The breakfast buffet was nice as well. The roosters outside didn't know when to shut up, though.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First off, the location was just a 5 minute walk to cfo where my daughter has to attend her pdos.. aside from that, it's close to shamrock for the pasalubong and the robinsons mall. The room has a funky smell, i was expecting to have big windows since i booked for the suite and was looking forward to show to my mom the city view at night. was very disappointed when i asked the staff about it and knew that we're on the 3rd floor and the ones with windows are rhe standard rooms . Shower was not the greatest, no pressure at all. Although service was good since they do room service daily. The comforter isn't comfortable enough since it's kind of yellowish.Food was ok, my brother was added so have to pay 250/day jist for breaky. I and my daughter had to leave on thursday back to canada but mom wanted to stay for another night so i paid all the bills wednesday night. and oh extra pillow is 75php/night.

6/10 Okay

amer

Liked: Cleanliness, staff & service, room comfort
check the taps in toilets before giving the rooms
Every thing was OK but the water pipes in the toilet were leaking called the maintenance man said have change pipes will take few hours I told him i just checked in after have a nap have to take bath the How ? then I called the reception why did not check the pipes before giving the room they said sorry , and told me to change another room , told me to pack all my things so can move to another room.So we packed every thing went to other room and checked the toilet again, but also so so the water pressure not so strong when taking shower too cause the bottom tap does not off completely keeps on flowing too so up the shower had less pressure too. So now no choose left have to stay only because the staff very polite & nice. Location of hotel is very nice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel
My first time in the Philippines was a wonderful experience. The Staff at the M. Citi Suites are the most courteous I have ever encountered. Friendly, kind, and a true caring attitude toward all of their customers. I plan on making another trip to the Philippines in the coming future and M. Citi Suites is where I will stay. Sincerely, Jeffrey Schombs

10/10 Excellent

Luminaire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it was good. One thing that I wasn't so happy about was the 30 minute waiting time for my french toast and eggs breakfast. Though the next day, it improved.

10/10 Excellent

ED, Jersey City NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel center of the local event.
From the hotel staff, all shifts are all very helpful. Greeters all the time. The included breakfast is local and very good, but if you need something else they will try their best to make it for you. The room is very convenient it includes a safe box for your valuables, I like that a lot. They refresh or change the room every day. I'm very satisfied and I will book there again. Thanks M Citi Suites. EDF

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of bang for your buck
Great location. Clean updated. Extremely friendly staff. I would definitely recommend this place to anyone.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay, friendly staff, considerate mgmt.
Stayed here originally for three days but extended another day (Thu - Sun) check out Monday. The manager gave me a discount rate and let me keep the same room for my extra night, although the room was booked to another guest. They must have given the other guest another room, even the the hotel was fully booked. Thanks!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water in this hotel foe shower, OMG, hate that.

8/10 Good

keith

Disliked: Property conditions & facilities, room comfort
clean room but the shower s need updating
friendly staff when mentioned id a late pick up they said it was ok to cheak out late without a extra charge.

6/10 Okay

Henrik

Liked: Staff & service
Convenient location
I needed a bigger safe (one that can contain a laptop). Staff was professional, and management very understanding!

8/10 Good

Lang&michael, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holidays
We checked in this hotel for 1 week together with family and my fiance. The hotel lobby is small but is cozy for a quick breakfast. Food is really good! One of our room was upgraded to accomodate a family member in the same floor. It was very convenient especially with shopping, laundry and other places to eat. Its also walking distance to coffee shops, bake shop, 7 eleven and fruit stands. Bathroom is a bit small and it took us few days to figure out the heater. Overall experience was beyond satisfactory. This is a 3.5 hotel based on facilities but I will give them 4 stars for service. Shout out to a male staff that is so accomodating and the rest of the staff in the kitchen and house keeping. Keep up the great job!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

shane

Liked: Cleanliness, staff & service, room comfort
Good for price
Good quality at the best price

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD VALUE
HAPPY WITH THE VALUE FOR MONEY

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
nice place great location

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value. good location.
comfortable