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Reviews of Golden Prince Hotel and Suites

3 out of 5
Golden Prince Hotel and Suites
Acacia Street, Corner Archbishop Reyes Avenue, Cebu, Cebu

Reviews

7.8

Good

Rating 10 - Excellent. 98 out of 279 reviews" "
Rating 8 - Good. 97 out of 279 reviews" "
Rating 6 - Okay. 52 out of 279 reviews" "
Rating 4 - Poor. 22 out of 279 reviews" "
Rating 2 - Terrible. 10 out of 279 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus Juan, Mission hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect and the room is huge
Stayed 3 nights in Feb 2024

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Sep 2023

8/10 Good

IDAMARIE

Stayed 1 night in Aug 2023

10/10 Excellent

May Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay
Stayed 3 nights in Jul 2023

10/10 Excellent

Isabel

Stayed 5 nights in Jun 2023

10/10 Excellent

Elenita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was easy, awesome in every way, helpful staff and calm people around that work within the Golden Prince Hotel, I know I will book again in this Hotel when I come back, I also like the OJTs staff very accommodating and smiles and give it thier all to satisfy our needs, respectfully thanks again, I enjoyed my stay there very satisfied customer.
Stayed 4 nights in Feb 2023

10/10 Excellent

Orland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite thing about this property was the excellent breakfast buffet that was served each morning. The staff was very friendly and accommodating.

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to plenty of shopping. Super clean rooms and comfortable beds. Dining was limited so wasn’t really impressed. Will definitely stay again though.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got the master suites as we are a family of six. There were two bedrooms in the unit with a living room and dining area. Close to the center.

4/10 Poor

Maricor, Whiting

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room is too small. The aircon doesn’t cool (window airconditioner). The bathroom sink clog-up.
Stayed 1 night in Sep 2022

10/10 Excellent

Herma

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location . Friendly faces greeting us everytime . Quite helpful. Very pleased and will stay here again. Thanks you
Stayed 2 nights in Aug 2022

10/10 Excellent

Travis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a little hard to see coming in. The check in desk is a bit unusal with two seperate desks and you can get the two mixed up. Overall was great place to stay in manila for a few nights.
Stayed 1 night in Jul 2022

8/10 Good

Kathy May

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2022

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, the only thing i can share was the sink its too slow to drain the water i ended buying a stuff cleaner.
Stayed 23 nights in May 2022

10/10 Excellent

Ester

Stayed 3 nights in May 2022

8/10 Good

Roselyn

Stayed 1 night in Feb 2022

10/10 Excellent

perry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Wonderful help! At a good price!
Stayed 2 nights in Dec 2021

2/10 Terrible

Janet

Disliked: Staff & service, property conditions & facilities
unhelpful staff, poor facilities no one cares (and in my time wont answer the phone also) The worst customer service ever encountered in a hotel not recommended!! On the first day of my stay I ask the reception to transfer me to other room as I Have work to do and the promised Wi-Fi was not usable as the signal is not good on. I also could not use my own data cellular because my view is only a big wall of a building next door resulting on no phone signal either!! The reception said no other rooms are available. I said I can wait for the next day when other guest are checking out… So on the next day I asked again the front desk if I can transfer she said she will not transfer me because I might still want to get yet another room again after this!! ..Judging me as a headache to them!! I had important work to do which is why I was there…They also said they wouldnt clean my room again Also there was no towels and bedding and this was mentioned on a board in reception but of course I didn’t know this until I arrived and had already paid non-refundable… I also choose this hotel to unwind in-between work but for my whole stay in this hotel was terrible experience by staff that didn’t and condescending.
Stayed 3 nights in Dec 2021

6/10 Okay

Regine

Travelled with group
Na
Stayed 1 night in Dec 2021

10/10 Excellent

FLORIANO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2021

4/10 Poor

Frans

Liked: Cleanliness, room comfort
Disliked: Staff & service
Website is false, place is over-priced, incomplete
To start with we could not reach Hotels.com when we had serious issues with this booking. The hotel did not respond to email before arrival. Website info is false. Restaurant-sauna-gym are closed. Overpriced and under-serviced. There are many places even during Covid that are much better.
Stayed 3 nights in Dec 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is in a convenient location near the business centers and malls. it is well-appointed, with clean and pretty interiors. the staff are all courteous, and efficient.
Stayed 1 night in Feb 2020

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to be in Cebu city
Excellence is how I would describe the hotel, excellent service, excellent food, excellent drinks with a festive bar and music. Definitely have recommended it to my closest friends. The January 20, 2020.
Stayed 1 night in Jan 2020

8/10 Good

Josefino

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is situated in central location of Cebu. Its wakable and convenient to stores and Ayala Mall. The staffs are very friendly and the quality of service is very good.
Stayed 3 nights in Jan 2020

8/10 Good

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very helpful and hospitable. I commend for their service and efficiency.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty and very recently updated. Handy location, but dangerous roads. (Traffic..YIKES!) Staff were VERY courteous, smiling and helpful, but pretty obviously ingenuine. (In other words WELL TRAINED). Food...ESPECIALLY breakfast had little to know "American or European Dishes." If you like lots of different rice and noodles..cool, but get there early..they do not HEAT their Buffet. So, cold food is the norm. Could it hurt to make some bacon or sausage? Maybe an Omelette? How about a REAL hamburger? OTHER than the food...I really liked the place.
Stayed 4 nights in Jan 2020

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay during Sinulog 2020
Excellent service, food, location and friendly staff !!!!
Stayed 2 nights in Jan 2020

10/10 Excellent

Eric

Stayed 1 night in Jan 2020

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent costumer service. Staff respectful and friendly. Needs improvement with room service though. But overall, satisfied with stay .
Stayed 7 nights in Jan 2020

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were friendly and accommodating . Sinulog dancers were amazing. Breakfast was amazing. The had barbecue and music in front the hotel during our stay. James , the manager offered a complimentary transportation to our next hotel. I enjoyed it so much and found this hotel my 2nd home in Cebu. Thank you😀
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Kudos to the housekeeper who always make sure our room is very clean.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel staff friendly and helpful service was excellent
Stayed 1 night in Jan 2020

10/10 Excellent

Jose Godofredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay of Home away from Home
The one thing that has amazed me was the excellent welcome of the Concierge staff. It was past midnight of January 4, 2020 and Joanna was the name of the Staff at the Concierge and she has welcome me very warmly and with great and positive energy. Thank you Joanna. And we had a great conversation as I checked in for my room accommodation. The briefing was perfect and I felt home away from home. The services were very good and the place was a very good and quiet place and very relaxing. Thank you very much Golden Prince Hotel and Suites. One of the lights in the room where I occupied was busted and the electrical staff was there right away to fix it. The Electrician's name was I think Ronnie. And so he fixed the busted light. Thank you Ronnie. Everything in the room was very good and really I was able to sleep well and relax before my activity during that day. I wish to recommend that you check in at Golden Prince Hotel and Suites if ever you are in Cebu City. It is really very great to stay at this Hotel. The food during the breakfast which was buffet in style was very delicious. It was generally Filipino Cuisine which were served yet there were foreign cuisines such as vegetable salads, French toast and other great food. When I left the hotel in the early morning of January 5, 2020 on my way to the airport for my early flight, the Security Staff was very courteous and accommodating to assist me to get a taxi. What a great service of small acts yet very important.
Stayed 2 nights in Jan 2020

8/10 Good

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay. Hotel is very clean and location is perfect for us.
Stayed 3 nights in Dec 2019

10/10 Excellent

Mcff, CA USA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent and the rooms were big and clean
Stayed 2 nights in Dec 2019

10/10 Excellent

Airabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Corey

Liked: Cleanliness, property conditions & facilities, room comfort
Was “ok” at best
It was a good room for the price and have no complaints about that. Check in time is 2 PM the wife and myself showed up at three so we didn’t have to wait. At 3 PM they told me my room is still not ready and I had to sit in the lobby for approximately 45 minutes. Breakfast was below average for that area and the Wi-Fi would constantly change passwords so I would keep getting kicked off and have to call down to the front desk or they wouldn’t answer the phone. So then after they wouldn’t answer the phone I would have to go down there and get an updated password. Was not a bad hotel but much better options in that area.
Stayed 1 night in Nov 2019

6/10 Okay

Wah Yan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness and attention of the staff to us. Buffet was good, and location is convenient for shopping at Ayala mall
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was clean, the restaurant was very good, and all the staff, especially the dining room staff, were brilliant, always smiling, helpful morning, noon & night. Room was very good as was housekeeping, all in all a wonderful stay ( 8 nights). No hesitation on rebooking in the future. John ( NZ)
Stayed 8 nights in Oct 2019

10/10 Excellent

Rona

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are elegant and food is great. You don't have to leave the hotel to get a good meal.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stayed there over the weekend and it was a descent place to stay. The rooms are clean. The staff are so customer friendly and always going out of their way to meet my needs. The breakfast buffet is convenient to my family cause we were with 3 senior citizens. The only thing that was odd was that they didn’t provide face towels, but you had to request to be provided with some. Overall, I’d rate them 4.5/5 stars. I wished they had a pool too.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accomodating staff. Spacious room for a cheaper deal.
Stayed 1 night in Sep 2019