2 outdoor pools, sun loungers
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Reviews of Hilton Cancun, an All-Inclusive Resort

4.5 out of 5
Hilton Cancun, an All-Inclusive Resort
Highway 307, Cancun, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 1442 out of 2451 reviews" "
Rating 8 - Good. 523 out of 2451 reviews" "
Rating 6 - Okay. 239 out of 2451 reviews" "
Rating 4 - Poor. 132 out of 2451 reviews" "
Rating 2 - Terrible. 115 out of 2451 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and great staff
Stayed 10 nights in Apr 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and attentive. Everything was kept clean and we felt it was upscale as far as resorts go. Buffet food for breakfast, lunch, and dinner was really convenient and never left us unsatisfied. Wife and I stayed first week of May and had a wonderful time. The air conditioning in our room went out one afternoon, but the brought us a fan and short time later, the air conditioning wad fixed. Oh and for goodness sakes folks, tip the people who serve you, clean your room, etc, etc. Shout out to Susanna in the gym, pool server Alex, and Efrain, buffet server David, and te ladies who cleaned our room everyday. They all went above and beyond.
Stayed 5 nights in Apr 2024

6/10 Okay

Abelaine Glandys

Travelled with family, Travelled with partner, Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed here for 6 days last month and the restaurants food is terrible. The buffet is eehh okay but nothing stood out, just regular/edible food. The worse is the asian restaurant, food almost not edible, the pad thai taste like spaghetti 😂. The Mexican restaurant is decent but nothing compare to other all inclusive i’ve been too in Mexico. The rooms has a significant humidity and condensation when you open the patio door, the floor including the wall becomes wet fast. Love the ocean though when it is swimmable.
Stayed 5 nights in Apr 2024

8/10 Good

Crystal M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property was excellent with the exception of my room being damp from the AC condensation. My bed was damp and condensation was on the floor. However the food, entertainment activities, accommodations staff and beauty of the resort was outstanding.
Stayed 5 nights in Apr 2024

10/10 Excellent

Michael, Wheeling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Delicious food. Friendly and helpful staff.

4/10 Poor

Danilo

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
To start I have to say that this property has the worst layout I've ever seen in a resort. Everything is far away and need a long walk. Nothing is convenient. The staff is horrible. Most of them are grumpy all the time and the service is quite bad. I wish we were able to just get the drinks by ourselves at the restaurants. BTW, all carbonated drinks were totally flat all the time and they don't put soda or sparkling water cans in the fridge at the pool, lobby bars or restaurants, so that is unbearable. Rules are all over the place, someone in my group was barred from entering a restaurant because she had to use a t-shirt, she goes back puts the t-shirt on and when we get in the restaurant there were 3 ladies wearing just bikinis. There were people smoking outside of the smoking areas and the staff didn't do anything. There was a corporate event going on and for 2 nights the lobby was impossible to use. Over crowded and noisy. It felt like the guests that weren't involved in the event were not welcome in that area. Some of the activities in the kids pool just would stop working and come back hours later. It was clear that many of those things lacked maintenance. Overall bad experience. Crazy how such a big name like Hilton could come up with a resort like that.
Stayed 7 nights in Apr 2024

10/10 Excellent

Hajra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Calm, Clean and Safe..
Stayed 4 nights in Apr 2024

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
The shaft and service was great. Rooms are very big and clean. Unfortunately the food is not the greatest. But I feel since the pandemic a lot of places have suffered and the quality of food has gone down. I’m a true coffee drinker and that is my biggest complaint the coffee was awful. They had these silly Nescafé machine, all powered drinks that you push a button and it makes you the beverage. Quite gross.
Stayed 7 nights in Apr 2024

10/10 Excellent

Patrick, SCHILLER PARK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need more pool activities for the adult part. Only had entertainment on a Friday afternoon
Stayed 4 nights in Apr 2024

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice place. Food was decent too.
Stayed 6 nights in Apr 2024

10/10 Excellent

Mohsen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay! Highly recommended!
Stayed 6 nights in Apr 2024

10/10 Excellent

Gabriel, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time back to this property. Will return for a 3rd. Feels like home…love it here. Very clean and safe. Dining options are fantastic. For the most part staff very friendly…
Stayed 9 nights in Apr 2024

10/10 Excellent

Tehany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to go with family. I have a special needs teen and the entire staff made him feel very comfortable. Thank you so much and definitely will be going back.
Stayed 3 nights in Apr 2024

10/10 Excellent

Giuseppe, Hudson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, Thanks to Eva at the checking she’s thorough and efficient with our needs and accommodations . Thank you Jesús for making our family vacation a wonderful experience with your hospitality and kindness. The Hotel Cancun is a beautiful property , clean and everything you can ask for. The people are attentive and hospitable, the food caters to everyone’ needs. Many thanks for a memorable holiday!!
Stayed 7 nights in Apr 2024
Response from Hilton Cancun on 3 May 2024
Giuseppe, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and that Eva and Jesus went above and beyond to make your stay amazing. We truly hope to see you back again soon!

2/10 Terrible

gurvarinder

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Taylor

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and the hotel was very nice. The beach is within step of the pool which was so nice. There were two main pools and one splash pad pool for the kids. My daughter had the most amazing time swimming and playing. They had fun events for kids and adults. Great performances in the evening in the outdoor amphitheater.
Stayed 6 nights in Apr 2024
Response from Hilton Cancun on 2 May 2024
Taylor, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

10/10 Excellent

MOHAMMAD

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were 6 couples and enjoyed Hotel and the acconodation.
Stayed 5 nights in Feb 2024
Response from Hilton Cancun on 2 May 2024
Mohammad, we are thrilled to learn that you had such a wonderful experience with us and hope to see you back again very soon. Until next time!

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located in a beautiful location. We loved the beautiful walking path next to the forest. The service and views were both 5 star!
Stayed 4 nights in Apr 2024
Response from Hilton Cancun on 2 May 2024
Aaron, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

10/10 Excellent

Benoit

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to relax
Stayed 4 nights in Apr 2024
Response from Hilton Cancun on 2 May 2024
Benoit, we are thrilled to learn that you had such a wonderful experience with us and hope to see you back again very soon. Until next time!

8/10 Good

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location,nice service and clean area
Stayed 7 nights in Apr 2024
Response from Hilton Cancun on 2 May 2024
Mariana, we are thrilled to learn that you had such a great experience with us and hope to see you back again very soon. Until next time!

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my friends and I really enjoyed this hotel for our girls trip. the food was great, the staff were very friendly, and all the amenities made our stay well worth it. the only thing we weren’t aware of is how far the hotel is from the club strip. it’s a 10 minute drive from the hotel to the hotel entrance itself. but other than that, we loved it!
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 2 May 2024
Crystal, thank you so much for visiting Hilton Cancun. We appreciate your feedback and we are thrilled to learn you had such a lovely time with us. We hope to see you back again soon!

8/10 Good

Qisong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hilton Cancun on 2 May 2024
Thank you, Qisong

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hilton Cancun on 2 May 2024
Thank you, Melissa

10/10 Excellent

Brenda Zamora, Panorama City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is beyond amazing. Everyone is helpful and they really go the extra mile to make sure you are being taken care of! Fernando and Laura from the lobby bar were very respectful and professional. Vianey from Concierge was fantastic. She exceeded my expectations when helping me plan a surprise for my husband. Hotel was always clean and fully stacked. Highly recommended the steak restaurant. Great food and staff was phenomenal. This is a fantastic place to stay if you want to be away from the hotel zone traffic and noice.
Stayed 4 nights in Apr 2024
Response from Hilton Cancun on 30 Apr 2024
Brenda Zamora, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

10/10 Excellent

Shayesteh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and grounds. Pool was very nice, only downside was you had to get up way too early to get a spot, but it was a sold out hotel for the long weekend in March/ April, might not be this bad other times. Shout out to Ismael at the pool cabana. Beach wasn’t the nicest, but we knew this before coming to this hotel. Would definitely consider coming back in the future.
Stayed 5 nights in Mar 2024
Response from Hilton Cancun on 29 Apr 2024
Shayesteh, thank you for choosing us and for your kind feedback. We were thrilled to have you with us.

10/10 Excellent

leszek

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Music too loud at the pool, everything else was great.
Stayed 5 nights in Apr 2024
Response from Hilton Cancun on 29 Apr 2024
Leszek, thank you so much for visiting Hilton Cancun. We appreciate your feedback and we are thrilled to learn you had such a lovely time with us. We hope to see you back again soon!

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hilton Cancun on 29 Apr 2024
Thank you, Savannah

10/10 Excellent

Luis fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel. The staff of the hotel are always friendly. The food was amazing. Unique experience.
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 29 Apr 2024
Luis Fernando, we are thrilled to learn that you had such a wonderful experience with us and hope to see you back again very soon. Until next time!

8/10 Good

Cara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great, would return.
Stayed 5 nights in Apr 2024
Response from Hilton Cancun on 29 Apr 2024
Cara, we are thrilled to learn that you had such a wonderful experience with us and hope to see you back again very soon. Until next time!

8/10 Good

seoc

Liked: Cleanliness, staff & service, property conditions & facilities
Great memory
Stayed 4 nights in Apr 2024
Response from Hilton Cancun on 29 Apr 2024
Seoc, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

10/10 Excellent

Vince

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is good, room is fantastic, staff is excellent. There is sometiems water dripping from the ceilling in the dinning area and lobby.
Stayed 5 nights in Apr 2024
Response from Hilton Cancun on 26 Apr 2024
Vince, thank you so much for visiting Hilton Cancun. We appreciate your feedback and we are thrilled to learn you had such a lovely time with us. We hope to see you back again soon!

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está increíblemente limpio cómodo con todas las amenidades necesaria los mejor de todos es el personal humana con el que cuenta desde el momento del check in Eva del fronts desk y camareros Roberto ,Jorge ,Mario la chica de housekeeping habitación 5014super atenta siempre y todo el equipo de entretenimiento Gracias por las vacíones inolvidables a tod@s
Stayed 7 nights in Apr 2024
Response from Hilton Cancun on 26 Apr 2024
Jorge, muchas gracias por tus comentarios. Para nosotros es un gusto saber que su estancia fue increible en Hilton Cancun. Los esperamos nuevamente!

10/10 Excellent

sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall
Stayed 3 nights in Feb 2024
Response from Hilton Cancun on 26 Apr 2024
Sebastian, we are thrilled to learn that you had such a wonderful experience with us and hope to see you back again very soon. Until next time!

8/10 Good

Huong

Liked: Cleanliness, staff & service, amenities
It’s okay but a bit overpriced
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 26 Apr 2024
Thank you for your feedback, Huong.

10/10 Excellent

fat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they are having a great time the place is clean, the show are great, the staff are friendly the only problem was the food are little too salty. we cant wait to go back again
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 26 Apr 2024
Dear guest, thank you so much for visiting Hilton Cancun. We appreciate your feedback and we are thrilled to learn you had such a lovely time with us. We hope to see you back again soon!

10/10 Excellent

Mahdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the food and the services that the Hotel is offering. Very fancy and clean as I was expected from Hilton of course.
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 26 Apr 2024
Mahdi, we are thrilled to learn that you had such a wonderful experience with us and hope to see you back again very soon. Until next time!

10/10 Excellent

Ramune

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An elegant place, lots of nice small details. Loved it
Stayed 6 nights in Apr 2024
Response from Hilton Cancun on 26 Apr 2024
Ramune, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

10/10 Excellent

Kabamba

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer's services and amenities
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 24 Apr 2024
Kabamba, we are thrilled to learn that you had such a wonderful experience with us and hope to see you back again very soon. Until next time!

8/10 Good

parvir singh

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 25 Apr 2024
Parvir, thank you!

8/10 Good

Jayson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were great!!! Only issue I had was when transported to downtown cancun to the other Hilton the staff over that Hilton wouldn't even let people use the restrooms as they were another Hilton. The Hilton brand is one brand and simple amenities shouldn't be denied to customers of the brand, I understand the facilities such as pool or food due to we were not staying at that location.
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 24 Apr 2024
Jayson, we appreciate your feedback and we are thrilled to learn you had such a lovely time with us. We hope to see you back again soon!

8/10 Good

Diana M

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was nice and clean , food was delicious.
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 23 Apr 2024
Diana, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

8/10 Good

MARLIN, Mableton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Food was good. Our room was perfect.
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 23 Apr 2024
Marlin, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

10/10 Excellent

Asha Shareen

Stayed 5 nights in Apr 2024

10/10 Excellent

Sabrina, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hilton Cancun on 23 Apr 2024
Sabrina, thank you

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Feb 2024
Response from Hilton Cancun on 23 Apr 2024
Thank you, Raquel. We are looking forward to welcoming you again!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. Staff were friendly, helpful and we felt very welcome. Very clean, family friendly. Food options were great, drinks did not disappoint. One thing I noticed was in the Expedia description of the property it said no elevators and no daily housekeeping, both not true. They do have elevators and daily housekeeping!
Response from Hilton Cancun on 23 Apr 2024
Sharon, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

10/10 Excellent

Gabi

Travelled with family
Liked: Cleanliness, amenities
Amazing
Stayed 5 nights in Jan 2024
Response from Hilton Cancun on 23 Apr 2024
Gabi, thank you. We are looking forward to welcoming you again!

10/10 Excellent

Angela Niccola

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located close to the airport. The staff was AMAZING! The food was GREAT! There was plenty to do and the entertainment was AWESOME!
Stayed 3 nights in Dec 2023
Response from Hilton Cancun on 23 Apr 2024
Angela, thank you so much for visiting Hilton Cancun. We appreciate your feedback and we are thrilled to learn you had such a lovely time with us. We hope to see you back again soon!

10/10 Excellent

Briana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and environment was amazing. We really enjoyed our stay
Stayed 5 nights in Apr 2024
Response from Hilton Cancun on 23 Apr 2024
Briana, thank you so much for taking the time to share your experience with us. We are happy to learn you had such a wonderful time with us and truly hope to see you back again soon!

6/10 Okay

Rashidah

Travelled with family
Liked: Property conditions & facilities
This property is a hit or miss. Im just leaving for the 3rd time. This hotel struggles with keeping property clean behind guest. Old used towels lay in the pool area all day along with finish and half finished drinks just left sitting around all day. Room service plates are left in the hotel hallway outside rooms by guest and not removed until the next morning. The food is edible with lots of choices. Staff is not very friendly unless you tip them ( mainly male staff). You can clearly see they discriminate based off stereotypes and I didn't like that. I wished this visit was as enjoyable as my second time here. No fun entertainment for adults
Stayed 3 nights in Apr 2024
Response from Hilton Cancun on 23 Apr 2024
Rashidah, thank you for taking the time to share your experience with us. Your comments are important to us, and we will keep them in mind as we are always working to improve our guest experience. We hope to have the opportunity to leave you with a more favorable impression on a return visit.