Hotels near Brookfield Square Mall

"we showed up at 4 pm trying to check in and the receptionist first told us that there was no rooms available even though we had 2 reservations, she said that some people were painting some rooms and that they were short on housekeeping staff, but that is not a reason to cancel our reservations, we requested to talk to the manager and she did not want us to talk to the manager but after talking to the manager he told her to give us the 2 rooms but we had to wait until 6 pm for them; this is not a way to treat customers at all, I will never stay there again"

"The rooms were very clean. The staff was friendly and accommodating. The check in and out process was quick and easy."

"No hot tub at this location and too many kids for my stay away from kids rooms were clean but floors need better vacuuming in ALL CORNERS in the room"

"I stayed here a year ago and my stay was average. Since then, this property has declined. The pool was opened, but it wasn't filtering or heating the water. There was a lot of nasty sediment on the bottom of the pool and globs of hair floating around in the stagnant water. Nobody swimming, for good reason! My biggest overall concern was my personal safety while entering and exiting the building. I'm an older woman traveling alone. Every time I used the parking lot exit, there were different sketchy men loitering and smoking weed right by the door in the dark, deserted parking lot. I will never stay here again for that reason among others. "

"It’s an amazing place to stay. Great staff around the clock. Great breakfast and the pool area is very clean "

"Rooms were clean, staff was great, plenty of shopping and restaurants. Highly recommend!"

"Very comfortable room. Did not use the kitchen but looked very nice with everything you would need if you had an extended stay. Good selections for breakfast."

"The bathroom was not clean, hair in shower, shower drain was clogged, and toilet seat was not clean"

"Staff was very warm and friendly, the room was spacious,clean and cozy. "