Aparthotels in British Columbia

"Carpets in the hallways need to be cleaned or changed "

"Air conditioner was broken. Maint. was called and they told us if it didn't come on in 20 min. to let the desk know. It did not come on and we were moved to another room. Employees, desk, bell, etc. were VERY polite and helpful."

"For a very expensive hotel, it was disappointing. There seemed to be a shortage of staff at reception. The room was pleasant enough but the platform for the bed was wider than the mattress and, as a result, I badly bruised my shin. The bed itself was comfortable, but the pillow were too hard and too thick for comfort."

"The hotel felt very dated and poorly maintained overall. We were upgraded after the first room did not meet expectations, which was appreciated, but unfortunately the newer room still had visible mildew and an old, worn-out feel. I’ve honestly stayed in hostels that were in better condition. The staff were friendly, although service was not particularly helpful at times. I also wouldn’t recommend dining at the on-site restaurants. Dinner itself was decent, but the service from the waitstaff felt unprofessional. The breakfast buffet was priced at $35 and did not offer good value for the quality provided — there are much better dining options nearby for a lower cost. The outdoor pools were enjoyable but clearly in need of better upkeep, with leaves and dirt often left in the water. The indoor pool, hot tub, and sauna were especially disappointing, as they appeared very old, unclean, and heavily affected by mildew and mold. Overall, the facilities did not feel sanitary or well maintained. Wouldn’t go back, the price was very high for what was provided. Photos are bit what you’re getting, you should book the east wing not the west tower!!"

"There was no complimentary bottled water + no drinking water fountain. "

"Loved the location; view of the water from our room. "

"Great location, super friendly staff. Rooms and common areas super clean and well maintained. Our go to for a great Village experience!"

"Excellent staff and service."

"Everything about our stay was fantastic. The staff were helpful and very pleasant. Our room was clean and very quiet which was surprising considering where hotel is located. We ate dinner at Moxies (delicious) and then walked over to Rogers Arena for a concert. Checking out was super quick and easy. I did deduct one star from the review and that is because of the elevators and the Parkade. There are two small elevators that are VERY slow. Now I understand that we were there during a very busy time but due to my disability I needed the elevator and sometimes you'd wait a loooong time. Also the elevator opens up directly into Moxies and there was a big line up to get in so trying to navigate elevator was awful. Also the parkade was dark, full of cobwebs and caution tape was up all around.... Not the most inviting. I will definitely stay here again (when I am able to use stairs again😂)."