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Reviews of Protea Hotel by Marriott Blantyre Ryalls

4 out of 5
Protea Hotel by Marriott Blantyre Ryalls
2 Hannover Avenue, Blantyre

Reviews

8.8

Excellent

Rating 10 - Excellent. 69 out of 125 reviews" "
Rating 8 - Good. 41 out of 125 reviews" "
Rating 6 - Okay. 9 out of 125 reviews" "
Rating 4 - Poor. 4 out of 125 reviews" "
Rating 2 - Terrible. 2 out of 125 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tufa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a nice place with welcoming and caring staff, clean and comfortable rooms, and beautiful grounds
Stayed 1 night in Jan 2024
Response from The Ryalls Team on 2 Feb 2024
Dear Tufa,Thank you staying with us.We look forward to hosting you again soon.Kind Regards,

8/10 Good

Keith, Gillespie

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Protea Hotel by Marriott Blantyre Ryalls was amazing! Was greeted with a complimentary glass of cold drink st heck-in. That was a nice gesture especially as it was 32 degrees outside! The reception staff were very welcoming. And, nothing was too much trouble. The room was good - had air-con, fridge & coffee & tea making facilities with daily replenishments. There is adequate parking for guests. The grounds are well maintained with beautiful garden. Partook of my meals in the hotel restaurant. Good selection of dishes at breakfast and well as a varied menu for dinner which included traditional cuisine. The hotel is in town, so one can practically walk to most places around town. All in all, I loved my stay at this hotel and will definitely stay here again!
Stayed 3 nights in Nov 2023
Response from The Ryalls Team on 2 Feb 2024
Dear Alice,Thank you for staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Kind Regards,

10/10 Excellent

Maarten

Stayed 2 nights in Nov 2023
Response from PHBMBR on 23 Nov 2023
Dear Maarten,Thank you very much for the feedback.We look forward to welcoming you back soon.Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from PHBMR on 20 Nov 2023
Dear Guest,Thank you for your positive feedback. We look forward to welcoming you back soon.

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat customer.
I stay here for a few days every year. Comfortable and clean with excellent customer service. Good quality and plentiful breakfast and dinner buffets.
Stayed 3 nights in Oct 2023
Response from PHBMR on 6 Nov 2023
Thank you for sharing your experience.Your kind words encourage and motivate staff to work hard making sure your stay is more comfortable.

8/10 Good

Kavwimba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Sep 2023
Response from IM on 4 Oct 2023
Dear Kavwimba,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very great place to stay in every respect and the only place I would stay if I ever returned to Blantyre. The staff, on a several occasions, went beyond the call of duty, including walking me to a gallery I wished to visit, rather than just giving me directions. Very close to many grocery stores and fantastic restaurants.
Stayed 4 nights in Sep 2023
Response from IM on 4 Oct 2023
Dear Phillip,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management

10/10 Excellent

Gillian, Brookline

Stayed 1 night in Jul 2023

10/10 Excellent

JERMAINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from IM on 7 Jul 2023
Dear Jermaine,, Thanks for your feedback and am happy to know that you enjoyed our services. Looking forward to hosting you again the next time you're in town.Regards,Isaac Matwanje

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Blantyre.
Stayed 1 night in May 2023
Response from IM on 6 Jun 2023
Dear Gretchen,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

6/10 Okay

Wael

Disliked: Amenities, property conditions & facilities
Room doors not closing easily, very poor breakfast with little amounts that finishes quickly and no replenishment. TVs not functioning sometimes.
Stayed 6 nights in Apr 2023
Response from Isaac Matwanje on 2 May 2023
Dear Wael,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Isaac MatwanjeRooms Division Managerisaac.matwanje@proteahotels.com265888980704

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Clean, with friendly staff.
Stayed 17 nights in Jan 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Joan on 6 Jan 2023
Good Day,Thank you for the positive rating and that you had a wonderful stay with us.Looking forward to hosting you again the next time that you are in Blantyre.

10/10 Excellent

Benediction

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Joan on 6 Jan 2023
Good Day Benediction,Thank you for the positive rating and that you had a wonderful stay with us.Looking forward to hosting you again the next time that you are in Blantyre.

2/10 Terrible

Wael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2022
Response from Protea Hotel Ryalls on 30 Sept 2022
Dear Wael,Thank you for your feedback

10/10 Excellent

Moutie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Protea Hotel Ryalls on 30 Sept 2022
Dear Moutie,Thank you for your feedback.Looking forward to hosting you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Protea Hotel Ryalls on 30 Sept 2022
Thank you for your feedback

10/10 Excellent

André

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff with good service
Stayed 2 nights in Nov 2021

10/10 Excellent

Harrison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2021

10/10 Excellent

Mercy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment is clean. The internet was a little bit slow
Stayed 2 nights in Nov 2021

10/10 Excellent

Yeukai

Stayed 6 nights in Oct 2021

10/10 Excellent

Cheryl, Farmington

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the gardens!
Stayed 2 nights in Oct 2021

10/10 Excellent

Phumlani

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2021
Response from Joan on 6 Aug 2021
Dear Phumlani, Thank you so much for your feedback. Looking Forward to hosting you again the next time you're in Blantyre.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Joan on 24 Jan 2020
Good Day, Thank you for taking your time to give us your feedback, we look forward to hosting you the next time you're in Blantyre.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean beddings every day was refreshing! Staff are friendly, polite and always ready to help. Food is second to none, room was comfortable and always cleaned, fresh water every morning. The grounds are beautiful, serene garden, chilled pool, courtyard ambience great! The only thing I could fault was staff chit chat at late breakfast hours, was quite distracting and they shouldn't chit chat like that, it's unprofessional, but breakfast peak periods, there was no noise. All in all, Ryalls is always a great experience. Will most definitely book again next visit to Malawi.
Stayed 5 nights in Dec 2019
Response from Joan on 24 Jan 2020
Good Day, Thank you for taking your time to give us your feedback, we look forward to hosting you the next time you're in Blantyre.

8/10 Good

Niall

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Joan on 29 Nov 2019
Dear Niall, Thank you for taking your time to give us feedback of your stay. We look forward to hosting you again the next time you're in Blantyre.

8/10 Good

Mitzi757, Harare Zimbabwe

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant stay at Ryalls. Staff very friendly and food is excellent!!!!
Stayed 1 night in Nov 2019
Response from Joan on 29 Nov 2019
Dear Mitzi757 Thank you for taking your time to give us feedback of your stay. We look forward to hosting you again the next time you're in Blantyre.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familiar favourite
Always a good welcome at this well run and comfortable hotel
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place!!! Clean and staff very friendly! Was there over two weeks for work and had to cancel last night because of a flight cancellation. They were amenable to refunding my money without a problem and also helped me find a hotel in Lilongwe
Stayed 13 nights in Jul 2019
Response from Joan on 26 Jul 2019
Good Day, Thanks for your feedback and am happy to know that you enjoyed our services. Looking forward to hosting you again the next time you're in town.

6/10 Okay

Ulla

Liked: Cleanliness, staff & service
Regular hotel, nothing special
Ryalls is just a regular hotel with a relatively high price. For some personal experience, some of the lodges are nicer.
Stayed 1 night in Jun 2019

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Amazing again, and again... :-) Small note for the room maintenance.
Stayed 5 nights in May 2019
Response from Joan on 26 Jul 2019
Dear Manuel, Thanks for your feedback and am happy to know that you enjoyed our services. We have also noted on the room comment and will make sure the relevant personnel is informed. Looking forward to hosting you again the next time you're in town.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BlantyreBiz
Well trained staff. Comfy feel. Good food.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, grill 21 is excelkent. Staff was helpfull, granted late check out until 15.00...
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable, silent, excellent food taste. Very poor WiFi for business guests, low speed and unstable.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really pleased with the attentive and gracious staff service.
Stayed 2 nights in Apr 2019
Response from Joan on 24 Apr 2019
Thank you for your lovely feedback. Looking forward to hosting you again the next time you are in Blantyre.

4/10 Poor

FrequentGuest, London

Business traveller
Liked: Cleanliness
The elevator was broken for the whole stay, despite having three rooms, they insisted on charging me for breakfast (in a very surly way), despite it being included with my room - rooms are the same price for 2 people or 1, and we were 2. I have been staying here for years and have never been disappointed... until now. It is no longer what it used to be. The hotel has gotten shabby over the years and needs to be redone. Even 21 Grill seems to have lost its luster - no specials or music on a Friday night. I clearly have to find a new place to stay in Blantyre.
Stayed 2 nights in Apr 2019
Response from Joan on 3 May 2019
Good Day, It's quite disturbing to read about your less than stellar experience at check in, and apologize for the inconvenience. I can assure you that this is not typical of how we operate here at Protea by Marriott Blantyre Ryalls and I can assure you that this matter will be looked into very seriously. Thank you for taking your time to provide us with the feedback.

6/10 Okay

Stephen

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Norfolk boy in Blantyre
Property tired and needs refresh. Price way too high. Service fine
Stayed 5 nights in Feb 2019
Response from Joan on 28 Feb 2019
Dear Stephen, Thank you for taking your time to give us your feedback. We will look into the points raised and make sure to make your next stay memorable.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has grear ambience. It could do with a bit more space in the rooms but its mere quibble.
Stayed 2 nights in Feb 2019
Response from Joan on 12 Feb 2019
Thank you so much for your feedback. Looking forward to hosting you again the next time you're in town.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Very nice hotel. Quiet and clean. Good food in restaurant.
Stayed 1 night in Jan 2019
Response from Joan on 12 Feb 2019
Thank you so much for your feedback. Looking forward to hosting you again the next time you're in town.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Staff wonderful , dining options nice third floor rooms seems worn out and dirtier.
Stayed 3 nights in Oct 2018
Response from Joan on 8 Nov 2018
Thank you for your feedback, we will make sure to look into the points raised.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Joan on 8 Nov 2018
Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appeared to be one of the nicest hotels in Blantyre.
Stayed 5 nights in Oct 2018
Response from Joan on 23 Oct 2018
Good Day, Thank you for your feedback, hope to host you again when you're back in Blantyre.

8/10 Good

Lilantha, Maputo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasing stay with good food. Very helpful staff as well.
Stayed 2 nights in Oct 2018
Response from Joan on 23 Oct 2018
Thank you so much Lilantha for your feedback. Hope to host you again when you're back in Blantyre.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Joan on 10 Sept 2018
Thanks for your feedback Geoffrey and we are very glad that you enjoyed your stay.

10/10 Excellent

Geoffrey, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, lovely staff especially at reception - great service - the lovely lady in housekeeping did an excellent sewing repair on my shirt ...thank you Protea was really nice to stay there hope to come back again
Stayed 2 nights in Aug 2018
Response from Joan on 10 Sept 2018
Thanks for your feedback Geoffrey and we are very glad that you enjoyed your stay.