Down Hall Hotel

The staff were really welcoming and the room was just wonderful. We wanted to stay longer.

Find it odd that a spa hotel does not have a swimming pool, although at check in sure they said there was! Staff was blunt when checked in as if we didn’t belong which come across very rude I’ve stayed in much nicer places and been treated much better, hard work ordering room service had no idea about the menu and the menu is very limited seemed very poor! doesn’t tell you what comes in the burger or with anything etc just real poor. Room service then called and said they would be 5 minute and took closer to half an hour. I feel the price does not reflect the place, your paying to upkeep the building not for the service or stay. Really disappointed as was a special anniversary for my and my partner and luckily we can make the most of it but I felt it was just poor we ended up eating out every meal apart from when we got room service as didn’t want to be in the hotel. Also when checking out was asked how it was and when I said not great the staff just said ok well your checked out now so they wasn’t concerned at all