Hotels in Belterra, Austin

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"I was at this property for 13 nights. Rooms were pretty clean except for the floors, which were filthy. I ended up moping them myself & after the first pass, the water was completely black. I thought the floors were worn, turns out they were completely disgusting. It was also very clear that under the beds is hardly ever being swept. One of the reviews on google mentioned the bottom sheet is being put on sideways, I also found this to be true, after two nights the bedding was such a mess I had to pull all the covers off and make the bed properly myself. Around the halfway part of my stay, I asked for my room to be cleaned. The result was honestly a little odd. Cups & coffee station were refreshed, but not tp, tissues, or soap. I received a fresh hand towel & washcloth, but not large towels. The beds were made but with the same sheets as i already had (I could tell because they were mismatched & had sharpie stains all over them). For some reason, they were again made with the bottom sheet sideways (??!!). Virtually all the fitness center equipment was broken or questionably functional & the jets in the hot tub did not work. The wall unit thermostat was not accurate. I appreciated the free coffee in the lobby every morning, but the rest of the items for purchase seemed frequently out of stock. The beds and pillows were comfortable. Staff was nice. Probably wouldn’t stay again, but would be a good choice for someone who wants to be close to DT without paying a lot. "

"Very kind staff. Online Request for the room was very quick and easy to use."

"Great staff and services. A nice pleasant experience. "

"Overall the property was nice. Clean and love the restaurant in hotel."

"Ahhhmazing location, clean, quiet chill"

"Had a great time - good location, comfortable beds and very friendly staff!!"

"Two nights with no heat in the room. Staff blaimed the WiFi, had to 'hard re-boot' my room 3x, then said 'engineering had left for the night.' Offered an extra blanket. But no portable heater. "

"Room was clean. Staff was friendly and helpful and the breakfast was perfect "