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Reviews of Waldorf Astoria Beijing

5 out of 5
Waldorf Astoria Beijing
5-15 Jinyu Hutong, Wangfujing, Dongcheng District, Beijing, Beijing

Reviews

9.6

Exceptional

Rating 10 - Excellent. 243 out of 292 reviews" "
Rating 8 - Good. 39 out of 292 reviews" "
Rating 6 - Okay. 7 out of 292 reviews" "
Rating 4 - Poor. 2 out of 292 reviews" "
Rating 2 - Terrible. 1 out of 292 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service. Helpful team in arranging a trip to the Great Wall with a driver and other recommendations.
Stayed 6 nights in Apr 2024

10/10 Excellent

Chris

Liked: Staff & service, property conditions & facilities
Amazing rooms. Perfect location. Top notch
Stayed 4 nights in Mar 2024
Response from Christina Yang Tingting/General Manager on 16 Apr 2024
Dear guests, thank you for choosing to stay at the Waldorf Astoria Beijing! Thank you for taking time out of your busy schedule to comment on your stay experience and share it with other guests. Your recognition is the greatest affirmation of our service, and it is also the continuous motivation for us to do better. The hotel is located in Wangfujing District, unique location, quiet. The surrounding transportation is convenient, so that you can better appreciate the style of the capital. Nearby are Tiananmen Square, the Forbidden City, Jingshan Park, Beihai Park and other famous attractions to bring guests a one-stop travel experience. Thank you again for staying and hope to see you again soon and make your Waldorf experience your own. I wish you a smooth work and a happy life!

10/10 Excellent

catherine

Stayed 3 nights in Mar 2024
Response from Christina Yang Tingting/General Manager on 16 Apr 2024
Dear guests, thank you for choosing to stay at the Waldorf Astoria Beijing and for your recognition of us. The hotel takes casual luxury, elegant service as its essence and unforgettable experience as its core and is committed to making every guest feel the real Waldorf service. The hotel staff has always been dedicated to providing a sincere and warm attitude to each guest, from the arrival of guests until check-in and departure, dedicated to the experience and needs of guests. We value the stay experience of every guest very much, and providing a good service experience is our purpose and priority. We are glad to know that you were satisfied with the overall service of your stay at the hotel. We hope that we gave you a pleasant and unforgettable stay. It is our responsibility to provide a safe, comfortable and clean environment for our guests; Providing quality and attentive service to every guest is the goal and commitment of all our team members. We sincerely hope to meet you at Waldorf Astoria Beijing in the near future and invite you to experience more of the hotel's facilities and services, so that we can bring you a more perfect experience! I wish you a smooth work and a happy life!

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was o.k.But we did not like food at restaurant.
Stayed 3 nights in Dec 2023
Response from Christina Yang Tingting/General Manager on 16 Jan 2024
Dear guests, thank you for choosing to stay at the Waldorf Astoria Beijing and for taking the time to share your experience with such care and attention. Our primary goal is to create exquisite peach gardens, provide sincere and elegant service and experience of a lifetime. As a distinguished guest of the hotel, your recognition of our service is our goal and motivation! Thank you for your suggestions, I will discuss with my team At the same time, we are honored to let you taste the delicious breakfast products, the hotel catering team has been committed to creating exquisite breakfast experience for guests. The hotel is committed to creating exquisite peach land for guests, providing sincere and elegant service and an unforgettable experience. Thank you very much for your feedback, which is a reminder and spur to us. I will work with the team to improve the service and experience we offer to our guests. I hope you would like to visit Waldorf Astoria Beijing again next time. We believe that our service will bring you a warm and memorable experience! Thank you again and wish you a happy work and life.

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
这次近一个月的中国之行,我们待了几家高档酒店,其中,上海璞丽、南京Ritz Carlton,以及两家Waldorf Astoria - 北京和上海,我们印象深刻。他们各部门员工服务热诚,带给我们温暖的回忆,我们很感谢。除了整体品质出众之外,我们最喜欢璞丽的装饰风格和专业服务,南京RC的温暖服务,特别值得一提的是早上自助餐经理Bella Chen给我们优质印象,以及WA一流的建筑和装饰。我们希望能有机会再来一趟中国行,再能待在这几家酒店。除此之外,若是我還能有些要求的话,我希望北京WA早上自助餐厨房工作人员能在我享用早餐时,稍稍安静点!另外,就是能在RC、WA多听到些播放的合适中国音乐。
Stayed 7 nights in Oct 2023
Response from Christina 杨婷婷/总经理 on 16 Jan 2024
尊敬的客人,感谢您选择下榻北京华尔道夫酒店并利用宝贵时间如此细致用心地分享您的体验。为宾客打造精致的桃源,提供真挚优雅的服务以及毕生难忘的体验是我们的首要目标。作为酒店的尊贵宾客,您对我们服务方面的认可是我们一直以来的目标和动力!谢谢您提出的相关建议,我会和我的团队一起讨论增添中国元素的音乐为宾客打造精致的早餐体验。酒店致力于为宾客打造精致的桃源,提供真挚优雅的服务以及毕生难忘的体验。非常感谢您提出的反馈意见,这是对我们的提醒和鞭策。我会和团队一起努力,提升我们为客人呈现的服务和体验。希望下次您还愿意体验北京华尔道夫酒店,相信我们的服务会给您带来温暖而难忘的入住体验!再次感谢您祝您工作、生活愉快。

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay at the Waldorf Astoria in Beijing. All three stays were excellent. The staff is great and very helpful. Kudos to restaurant manager Francis Wang and Chef Brian Wright. The Waldorf also offered great transportation service to the airport. Located by WangFuJing, it was easy walking to shops. I would not hesitate to stay here any time we visit Beijing.
Stayed 4 nights in Nov 2023
Response from Christina Yang Tingting/General Manager on 16 Nov 2023
Dear guests, thank you for choosing to stay at the Waldorf Astoria Beijing and for taking the time to share your experience with such care and attention. Our primary goal is to create exquisite peach gardens, provide sincere and elegant service and experience of a lifetime. The hotel's food and beverage team is also committed to creating a sophisticated breakfast experience for guests. Hotel team members are proficient in hospitality, sincere and honest, so that guests feel honored and comfortable. As guest artists, we anticipate our guests' needs, pay attention to detail, and create memorable moments for our guests. At the same time, the hotel is located in the Wangfujing district, unique location, quiet. The surrounding transportation is convenient, so that you can better appreciate the style of the capital. Nearby are Tiananmen Square, the Forbidden City, Jingshan Park, Beihai Park and other famous attractions to bring guests a one-stop travel experience. It is our responsibility to provide a safe, comfortable and clean environment for our guests; Providing quality and attentive service to every guest is the goal and commitment of all our team members. Thank you again for staying and look forward to seeing you and your family again soon.

10/10 Excellent

Xinxin, Woodside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access to the subway, Wangfujing shopping street, fine dining options. The rooms are very spacious and clean with tasteful decor and comfortable beds. Breakfast buffet is phenomenal! Michelin starred Chinese restaurants onsite.
Stayed 2 nights in Oct 2023
Response from Christina Yang Tingting/General Manager on 16 Nov 2023
Dear guests, thank you for choosing to stay at Waldorf Astoria Beijing and for your recognition of us. Your happy smile is our driving force. The hotel is very happy to have a satisfying time with you. The hotel's food and beverage team is committed to creating a sophisticated breakfast experience for guests. At the same time, Zijin Mansion won the 2024 Michelin restaurant, executive chef Chunzeng Wang from Guangdong province with strict selection of ingredients and cooking precision for guests to serve exquisite Guangdong cuisine. We hope you can continue to support us; we will continue to work hard to bring you a better service experience, your support is the driving force for our progress, I hope to meet you again soon, I wish you a smooth journey and a happy life.

6/10 Okay

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel but use the app to book.
The Beijing Waldorf is in a very nice area with fun restaurants and nearby attractions. Great breakfast and nicely appointed rooms. My collogues booked on the Hilton app and I used Hotels.com. I paid nearly double without breakfast being included. Grossly overpaid using hotels.com
Stayed 1 night in Sep 2023
Response from Christina Yang Tingting/General Manager on 16 Nov 2023
ear guests, thank you for choosing to stay at Waldorf Astoria Beijing and for your recognition of us. The hotel takes casual luxury, elegant service as its essence, and unforgettable experience as its core, and is committed to making every guest feel the true Waldorf service.We apologize for the price discrepancy. Next time you can book from Hilton's official website or App, and we will provide the most direct price for our valued guests. Look forward to seeing you soon, wish you a smooth work and a happy life!

10/10 Excellent

Yongmei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel around the area. I have tried almost every hotel nearby, WA is my favourite so far. I really like the 270 degree panorama city view suite. Hopefully next time I go to Beijing I can get better price for the suite.
Stayed 7 nights in Aug 2023

10/10 Excellent

Luyao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff at the hotel are really nice and helpful. It was my wife’s birthday during the stay and she got a surprised birthday cake.
Stayed 4 nights in Jul 2023

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Th hotel’s design is very good. Highlights the culture of Beijing and very close to a lot of tourists places.
Stayed 5 nights in May 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Peninsula is down the street
This is supposed to be a new hotel, but room looks worn. Powder room in the suite is comically small.
Stayed 4 nights in May 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Kerry

Stayed 2 nights in Mar 2023

10/10 Excellent

Dervišević, Denver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality, very clean and absolutely great location.
Stayed 6 nights in Jun 2019
Response from Waldorf Astoria Beijing on 4 Jan 2021
Thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Waldorf Astoria experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Waldorf Astoria Beijing on 21 Nov 2020
Thank you for your recent stay at Waldorf Astoria Beijing. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel in Central Beijing
Fantastic hotel. Staff are amazingly helpful and most speak English who organized tours, taxis and airport transfers for us. Great location, close to shops, restaurants, metro, forbidden city and Starbucks. Best included breakfast we’ve had at a hotel.
Stayed 6 nights in Jan 2020
Response from Waldorf Astoria Beijing on 26 Feb 2020
Thank you for your recent stay at Waldorf Astoria Beijing. I hope that our inspirational environment and unparalleled service helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Amazing service.
Stayed 2 nights in Jan 2020
Response from Waldorf Astoria Beijing on 26 Feb 2020
Thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Waldorf Astoria experience.

10/10 Excellent

Noura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noura
As usual ST. Regis will always meet the expectations. With my all thanks for the beautiful unforgettable stay
Stayed 3 nights in Dec 2019
Response from Waldorf Astoria Beijing on 14 Jan 2020
Thank you for your recent stay at Waldorf Astoria Beijing. I hope that our inspirational environment and unparalleled service helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Waldorf Astoria Beijing on 14 Jan 2020
Thank you for your recent stay at Waldorf Astoria Beijing. I hope that our inspirational environment and unparalleled service helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas in Beijing
Great hotel, excellent location for us, walked around the local area for many tourism attractions and local restaurants, bars and shops. Hotel facilities were excellent with friendly and knowledgeable staff.
Stayed 3 nights in Dec 2019
Response from Waldorf Astoria Beijing on 14 Jan 2020
Thank you for taking the time to share such a charming and thoughtful review. I was delighted to know that you were looking forward to your stay at Waldorf Astoria Beijing as much as we were look forward to welcoming you and it was a great pleasure for me to advise the team of your enjoyment stay and the font memories you took away with you. A warm welcome back awaits you whenever your travel plans allow.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness and the service form the staff. The check in was delayed for about half and hour but I were complemented with a voucher for free cocktails. Check out was very smooth. The breakfast was excellent and came with lots of varieties.
Stayed 4 nights in Dec 2019
Response from Waldorf Astoria Beijing on 14 Jan 2020
Thank you for taking the time to share such a thoughtful and kind review following your recent stay at Waldorf Astoria Beijing, which truly captures so many of the unique elements of the hotel and the quintessential the True Waldorf Service that we endeavor to extend to all our guests. Needless to say we are delighted you enjoyed so many aspects of your time with us and look forward the pleasure to welcoming you back to Waldorf Astoria, whenever you are next in Beijing.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a lot of competition for hotels in Beijing. This one lives up to its status as a luxury hotel. The decor is spectacular, filled with lacquer, silk, and original artwork. The staff is incredibly professional. I did have a problem with the wifi and the staff went out of their way to solve the problem. And the location is really good, not far from historical/cultural sites, restaurants, and a metro stop.
Stayed 3 nights in Dec 2019
Response from Waldorf Astoria Beijing on 14 Jan 2020
Thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Waldorf Astoria experience.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Excellent - Except the Wifi
This property is consistently excellent - with one exception. I have stayed at the Waldorf Beijing many times and have always found it comfortable and the staff are marvelous. However, the quality of the wifi is inconsistent. The limitations imposed by Chinese government regulations are outside the hotel's control, but a consistent wifi signal could be corrected.
Stayed 1 night in Dec 2019
Response from Waldorf Astoria Beijing on 14 Jan 2020
Thank you for your candid review of your recent stay with us. We do offer guest service center number specifically dedicated to assisting our guests who are experiencing problems with our internet connection, and I have contacted both our provider and IT service team to ensure that they are aware situation and actively working to improve it. Thank you for bringing this issue to my attention, I appreciate your comments.

10/10 Excellent

Wee Ping

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from Waldorf Astoria Beijing on 13 Dec 2019
Thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Waldorf Astoria experience.

10/10 Excellent

Telly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay! Such a convenient location. Staff all spoke English as well as Chinese - so it's a great option for Western Tourists. Very close to Wang Fu Xing, the major shopping center of Beijing.
Stayed 3 nights in Nov 2019
Response from Waldorf Astoria Beijing on 13 Dec 2019
Thank you for your recent stay at Waldorf Astoria Beijing. I hope that our inspirational environment and unparalleled service helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Waldorf Astoria Beijing on 13 Dec 2019
Thank you for your recent stay at Waldorf Astoria Beijing. I hope that our inspirational environment and unparalleled service helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Verified traveller

Stayed 7 nights in Nov 2019
Response from Waldorf Astoria Beijing on 13 Dec 2019
Thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Waldorf Astoria experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Waldorf Astoria Beijing on 13 Dec 2019
Thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Waldorf Astoria experience.

10/10 Excellent

BENSON K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy!
Very friendly and helpful James, concierge! Rooms are very nice. Location is very convenient.
Stayed 3 nights in Nov 2019
Response from Waldorf Astoria Beijing on 13 Dec 2019
Thank you for taking the time to share such a thoughtful and kind review following your recent stay at Waldorf Astoria Beijing, which truly captures so many of the unique elements of the hotel and the quintessential the True Waldorf Service that we endeavor to extend to all our guests. Needless to say we are delighted you enjoyed so many aspects of your time with us and look forward the pleasure to welcoming you back to Waldorf Astoria, whenever you are next in Beijing.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is great! Centrally located, convenient for both walking, getting car/taxi services and public transportation. Hotel room flow is a little bit odd, i.e. for the suite, the closet is far away from the bedroom/shower, but the staff is always very helpful.
Stayed 13 nights in Oct 2019

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our second stay at the WA in Beijing. We love the place and the people. The hotel is close to what we wanted to see and do. Helen set us up with Ren who took us to the Great Wall and was very informative and helpful. Everyone was wonderful. We have two suggestions - better lighting in the elevator to see what floor button to hit and more available outlets for computers, etc.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous! We would definitely stay again. The staff were excellent and the building and decor was beautiful.
Stayed 4 nights in Oct 2019
Response from Waldorf Astoria Beijing on 22 Oct 2019
Thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Waldorf Astoria experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Waldorf Astoria Beijing on 22 Oct 2019
Thank you for your recent stay at Waldorf Astoria Beijing. I hope that our inspirational environment and unparalleled service helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed very much our stay at Waldorf Astoria Beijing, everthing is excellent except slow internet connectivity in the room
Stayed 3 nights in Sep 2019
Response from Waldorf Astoria Beijing on 11 Oct 2019
Thank you for your feedback. We strive to provide our guests with consistently extraordinary experiences in every facet of their stay, and we have reported your concerns to our maintenance team to ensure that this issue is appropriately addressed. We hope you will give us a second chance to demonstrate our commitment to timeless luxury and unparalleled service the next time you are in our area.

10/10 Excellent

THOMAS EDWARD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay !
Lovely hotel in a desirable area of Beijing. Staff was extremely accommodating, most all of whom spoke good English which was of great assistance seeking directions, etc. The Breakfast buffet was vast and appealing. Overall a really nice stay at a well-run property.
Stayed 2 nights in Sep 2019
Response from Waldorf Astoria Beijing on 11 Oct 2019
Thank you for taking the time to share such a thoughtful and kind review following your recent stay at Waldorf Astoria Beijing, which truly captures so many of the unique elements of the hotel and the quintessential the True Waldorf Service that we endeavor to extend to all our guests. Needless to say we are delighted you enjoyed so many aspects of your time with us and look forward the pleasure to welcoming you back to Waldorf Astoria, whenever you are next in Beijing.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient. Friendly staff and excellent services. Will definitely stay there again during next visit to Beijing
Stayed 2 nights in Sep 2019
Response from Waldorf Astoria Beijing on 11 Oct 2019
Thank you for your recent stay at Waldorf Astoria Beijing. I hope that our inspirational environment and unparalleled service helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel accommodations I have ever had! Room was exceptional. Staff genuinely caring and preemptive.
Stayed 1 night in Sep 2019
Response from Waldorf Astoria Beijing on 11 Oct 2019
Thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Waldorf Astoria experience.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bst hotel in Beijing
Stunning hotel! This elegant and artistic hotel was a delight in every way from the extensive and delicious breakfast buffet with Chinese and western food made to order to the beautifully appointed public areas to the spacious room and bathroom. The design and attention to detail was phenomenal. Also, the location was perfect in downtown. Easy to get anywhere from the pedestrian street, top malls to the Forbidden City.
Stayed 4 nights in Aug 2019
Response from Waldorf Astoria Beijing on 11 Oct 2019
Thank you for taking the time to share such a charming and thoughtful review. I was delighted to know that you were looking forward to your stay at Waldorf Astoria Beijing as much as we were look forward to welcoming you and it was a great pleasure for me to advise the team of your enjoyment stay and the font memories you took away with you. A warm welcome back awaits you whenever your travel plans allow.

6/10 Okay

Lola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only if you like overpriced options
Great location, beautiful hotel inside, well trained staff. Shower flooded, fixed quickly. Stayed here a week. Breakfast was outrageous and the only option is the buffett. Even if you ask to order an entry. They will bring it to you then charge you the $40.00 USD for the buffet. Room service was cheaper. Also do not order a car service. Car service from airport 181 USD. Return by car $27. I expect to pay a premium, that is crazy. Bar service very slow and they allow for bar tables to be reserved for afternoon tea, don't expect and afternoon cocktail.
Stayed 5 nights in Jul 2019
Response from Waldorf Astoria Beijing on 11 Oct 2019
On behalf of entire team, I would like to thank you for taking the time to share such precious feedback about your experience in the Hotel. We do take a lot of pride in ensuring that we delivery each and every time our promise of True Waldorf Service to all our guests and it is very unfortunate that we have failed you on this occasion. Please do rest assured that I have addressed this with our team and that we will take the necessary measures for this kind of experience not to happen again.

8/10 Good

Meg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you are going to forbidden city. The hotel itself is pretty clean and modern.
Stayed 2 nights in Aug 2019
Response from Waldorf Astoria Beijing on 11 Oct 2019
Thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Waldorf Astoria experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service and hotel in a perfect location. Will be staying here again
Stayed 2 nights in Aug 2019
Response from Waldorf Astoria Beijing on 11 Oct 2019
Thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Waldorf Astoria experience.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High Quality
Everything was beautiful and high quality. Staff was on their A game at all times. Many staff spoke english, which was really helpful. Hotel was within walking distance to Forbidden City, Wangfujing shopping district, and Tianaman Square. Great experience. e also used the hotel pool and gym multiple times during our stay and were impressed with both. Pool is and hot tub are tranquil and relaxing while the gym is well equipped with everything you need.
Stayed 1 night in Aug 2019
Response from Waldorf Astoria Beijing on 11 Oct 2019
Thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Waldorf Astoria experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel and location.
One of my favoorste brand and best hosyialtily. Location, rooms, service all were just 10/10 !
Stayed 3 nights in Aug 2019
Response from Waldorf Astoria Beijing on 11 Oct 2019
Thank you for your recent stay at Waldorf Astoria Beijing. I hope that our inspirational environment and unparalleled service helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa and room very clean and beautiful. Great bathroom and beautiful pool.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Christine Castillo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in Beijing
Everything about our stay was great. Staff was really friendly and nice and the hotel was located close to a lot of shops and hutongs - allowing you to experience & see both old and new Beijing
Stayed 2 nights in Jul 2019
Response from Waldorf Astoria Beijing on 7 Aug 2019
Thank you for your recent stay at Waldorf Astoria Beijing. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Evon, Beijing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service, good location, love the amenities in the room
Stayed 1 night in Jul 2019
Response from Waldorf Astoria Beijing on 7 Aug 2019
Thank you for your recent stay at Waldorf Astoria Beijing. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Jens Ebbe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Waldorf Astoria Beijing on 7 Aug 2019
Thank you for your recent stay at Waldorf Astoria Beijing. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.