Hotels near Basilica of Our Lady of Mercy

"Perfect position but staff not very receptive. Got my watch stolen and tried to get reception to help me but they didnt care. Just handed me a paper with police address without even caring if i was ok. Spent alot of money on massages and facials but got told to leave pool rudely after 30 min. Lucky i chrcked my bill on checkout they tried to charge me over 100 euro for charges that weren't even mine. Not the best but not the worst just b cautious and dont expect the friendliness u should get from a hotel of this calibre. "

"We recently stayed at Eurostars Grand Marina during the week of April 6 and overall had a decent experience; however, there were several important issues that I hope management can address to improve future guest satisfaction. First, the air conditioning in the room did not function properly. The room remained uncomfortably warm, with the thermostat initially showing 40°C. After notifying the front desk and returning later, it displayed 16°C; however, the actual room temperature did not improve. As a result, we had to sleep with the balcony door partially open, which is not ideal for comfort or safety, especially with children. Secondly, our experience with the restaurant service in the evening was disappointing. We arrived at 8:30 PM and were informed the restaurant was full but that we would be seated shortly, as we were the only party waiting. After waiting over an hour, and observing that several tables had finished but were not being turned over, we were still not seated. With the kitchen closing at 10:30 PM and traveling with children, we returned to the room and ordered room service. Unfortunately, when I later requested a dessert from the restaurant (not available via room service), the bar staff member was unprofessional and dismissive. The dessert was placed abruptly, and when I asked for a cover to take it to the room, I was told, “I am not room service, I don’t give covers,” in a rude tone. This did not reflect expected hospitality and professionalism. "

"The room is clean and tidy. The staff is nice and helpful. However, it is a bit noisy at night because some restaurants are located directly in front of the hotel. "

"Everything anout the hotel, met or exceeded my expectations. The room was largw, the bed comfortable, the bathroom had more than the necessary amenities. I plan to stay there on my next trip to Barcelona. "

"Good"

"Room was clean and great place to stay very close to everything! Breakfast was good but cold even if u went right when it started. But overall we were happy! "

"No hay mucha variedad en los desayunos tipo buffet, y la carta de snacks o comida en el RoofTop es terrible no hay de donde escoger... tienen un lugar hermoso debería a ver DJ en vivo hacerlo mas ameno porque la vista es increible.. muy descuidadas las mesas se tambalean. Hay que mejorar mucho para todo lo que cobran en la estadia del hotel "

"Excelent"

"best location, nice and clean rooms, beautiful hotel, roof top pool and restaurant and bar is the best! friendly staff. highly recommended."