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Reviews of ibis Styles Bandung Grand Central

3.5 out of 5
ibis Styles Bandung Grand Central
Jl Diponegoro No 27, Citarum, Bandung Wetan, Bandung

Reviews

9.2

Wonderful

Rating 10 - Excellent. 15 out of 22 reviews" "
Rating 8 - Good. 5 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Tok

Liked: Property conditions & facilities
Hotel need to provide a better and more clothes hanging cabinet
Stayed 4 nights in Jan 2024

10/10 Excellent

Wan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 1 night in Nov 2023

10/10 Excellent

SURADI

Stayed 3 nights in Nov 2023

10/10 Excellent

nana kwasi gyeabour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet….. easy to deal with security all around the place. Easy to commute around town Great service
Stayed 10 nights in Nov 2023

10/10 Excellent

Zegha Brasesa

Stayed 1 night in Jun 2023

10/10 Excellent

hasan

Liked: Staff & service, amenities, property conditions & facilities
breakfast and service was very good hotel is very clean
Stayed 2 nights in Apr 2023

8/10 Good

INDRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasing stay with family
We had connecting rooms so we can stay together with kids in next room. It's a pleasing stay.
Stayed 1 night in Mar 2023

10/10 Excellent

Christanto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent hotel, quality service, modern, strategically located, best value price.
Stayed 3 nights in Sep 2022

8/10 Good

agus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money Access to lobby and hotel are a bit tricky Need more varieties for breakfast
Stayed 4 nights in Sep 2022

6/10 Okay

David Wallace

Business traveller
Liked: Property conditions & facilities, room comfort
Good for a short business stay but terrible decor
The hotel has very strange interior decor, including a strange stuffed animal sitting on top of a bean bag in the room. The room was generally very clean, however the tile floor in the bathroom was recessed and it was clear this had not been scrubbed or mopped in some time, which was very disappointing. Additionally, there were not enough elevators for the large number of people staying in the hotel, which meant you need to wait for up to 5 minutes to go down to breakfast or leave. The front desk was only manned by one person when I left and I was in a hurry to reach my train back to Jakarta, but the person remained on the phone for ages before acknowledging me. A second staff member would have really helped in this situation (especially since the breakfast appeared to have more staff than was needed). Regarding the breakfast you had to wait for a staff member to approach you in order to get a coffee. This meant that on the second day I went without. Finally the complex where the hotel is located shares a building with the next door Pullman Hotel and a convention centre. The layout of the building is so overly complex and labyrinthine that it took me 20 minutes to find the pedestrian exit to the street my first night at the hotel, and I got lost inside the building multiple times trying to find one spot or another.
Stayed 2 nights in Aug 2022
Response from Guest Experience Manager on 27 Aug 2022
Dear Mr. David Wallace,Greetings to youFirst, I would like to apologize for the inconvenience you experienced during your last visit to Ibis Styles Bandung Grand Central.All your feedback is well-informed to related departments to take immediate and appropriate action.In Ibis Styles, we always ensure an excellent experience for our guests; in this case, you do not feel the way we expect.We hope you give us a second chance to be back at Ibis Styles Bandung Grand Central for your upcoming visit to Bandung. You may let me know whenever you want to come back, and I will be more than happy to assist with your reservation.Once again, I deeply apologize and look forward to seeing you again at Ibis Styles Bandung Grand Central.Best Regards,MelisaGuest Experience Manager

8/10 Good

Didi

Liked: Cleanliness, staff & service, property conditions & facilities
great to stay, poor on dining
great location, nice view (if you choose the 'city view' room). no a la carte menu or room service though as they only serve buffet breakfast, which is not really a buffet due to the health protocol implementation. for the price, the buffet breakfast is disappointing in terms of variety and quantity... yes this is the only buffet breakfast where you only get a certain allocation of each dish. The rest are fine, the staff are courteous and helpful, everything works in the room. will return.
Stayed 2 nights in Sep 2021

10/10 Excellent

Markus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Lovable and Clean Hotel
I check-in with my wife and daughter for 1 night, and as the hotel is still new, so everything was as i expected. The room was clean, colorful and the bed was so cozy. There is also a couch to relax your body. The bathroom and amenities was also enjoyable. Don't forget th great wifi 👍. You can also enjoy walking round to the next door hotel, The Pullman Grand Central.
Stayed 1 night in Aug 2021
Response from Guest Experience Manager on 19 Sept 2021
Dear Markus, Thank you very much for sharing such kind words with us. From the convenience of our location to our comfortable room offered here in the hotel, we are all about offering memorable experiences to all our guests and we are delighted to read that you did enjoy your stay with us. We definitely hope to welcome you and your family again soon! Kindest regards, Pameyla Tan Guest Experience Manager Pullman Bandung Grand Central | Ibis Styles Bandung Grand Central

10/10 Excellent

Muhammad Fikri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Guest Experience Manager on 19 Sept 2021
Dear Muhammad Fikri, Your rating is greatly appreciated and we loved to see it! The team and I wish to welcome you back again soon at Ibis Styles Bandung Grand Central. Kindest regards, Pameyla Tan Guest Experience Manager Pullman Bandung Grand Central | Ibis Styles Bandung Grand Central

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
It is a standard Ibis Hotel
It's Ibis Hotel as you all know.. so dont expect too much..
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
new hotel
Stayed 1 night in Dec 2020
Response from Kinan on 18 Jan 2021
Dear Sir/Madam, Thank you very much for staying with us. It really warms our hearts to know that you enjoyed your experience here. We will continue to work hard to make sure we can serve you even better in the future. Thank you and have a wonderful day. Warm Regards, Kinanti Deliciana

10/10 Excellent

Novalita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay with very good price
The staffs were very helpful and accommodative. They were able to find connecting rooms for my family which was much appreciated. Breakfast was good, rooms were clean and rooms are spacious.
Stayed 2 nights in Dec 2020
Response from Kinan on 18 Jan 2021
Dear Ibu Novalita, We can't thank you enough for providing the feedback about your stay with us. We are delighted to read that you were generally satisfied with the stay and were pleased with the services provided by our colleagues. We look forward to welcoming you back to ibis Styles Bandung Grand Central when your travels bring you back in our direction. Best regards, Kinanti Deliciana

10/10 Excellent

Hadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Christian Aditya Nugroho on 16 Jan 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

JOONHYEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Welly Dewi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022