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Reviews of ASTON Pasteur Hotel

4 out of 5
ASTON Pasteur Hotel
Jl. Dr. Djunjunan 162, Bandung, West Java

Reviews

8.4

Very good

Rating 10 - Excellent. 68 out of 195 reviews" "
Rating 8 - Good. 93 out of 195 reviews" "
Rating 6 - Okay. 26 out of 195 reviews" "
Rating 4 - Poor. 5 out of 195 reviews" "
Rating 2 - Terrible. 3 out of 195 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Ai Khim

Travelled with family
Liked: Cleanliness, staff & service, amenities
Suite room is large, clean, modern and bright. Breakfast has many choices and delicious. But, the bed sheet a bit old - ripped and stained. Bathroom has very strong smoking smells. Other than that, this property is excellent.
Stayed 1 night in Apr 2024
Response from Rennie Sandia - General Manager on 2 May 2024
Dear Guest,Warm regards from ASTON Pasteur Hotel.Thank you for staying with us and taking the time to provide a review and feedback about our hotel. On behalf of the management, please allow us to apologize for any inconvenience you experienced. We are committed to ensuring the comfort of all our guests through regular maintenance of our facilities. We sincerely hope to address and improve this matter to enhance your satisfaction and that of your family on your next stay.If you have any further questions or feedback, please don't hesitate to contact us. Once again, thank you for your attention and input.Best regards,

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious with great bathroom. Staff and security were awesome.
Stayed 3 nights in Feb 2024

10/10 Excellent

Marthen

Stayed 1 night in Jan 2024

8/10 Good

Ippei

Stayed 2 nights in Jul 2023

10/10 Excellent

Yani

Liked: Cleanliness, staff & service, property conditions & facilities
I like the room, it’s so clean and spacious! I would like to go back there again!!
Stayed 1 night in Jun 2023

8/10 Good

Immanuela Asa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is old but quite clean. Breakfast spread is good. Room’s washroom cleanliness and shower water pressure can be improved.
Stayed 2 nights in Jun 2023

8/10 Good

jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

jasmine

Stayed 3 nights in Jun 2023

10/10 Excellent

inda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was big n comfortable. 1king bed and 1 twin. Breakfast was really good. Location is Very convenient
Stayed 1 night in May 2023

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Bimal

Business traveller
Liked: Cleanliness, staff & service
Good location, clean room excellent staffs and breakfast. Internet connection - wifi in rooms were not stable and strong enough - i depend on data most of the time. , Executive deluxe room are facing to road and rooms are not sound proof, but on request they have immediately changed and upgraded room ' which solved sound issue.
Stayed 5 nights in Jan 2023

8/10 Good

Sherwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2022

10/10 Excellent

Taufik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean
Stayed 1 night in Jun 2022

10/10 Excellent

Marthen

Stayed 2 nights in Apr 2022

10/10 Excellent

Ida wininsih

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from General Manager on 27 Feb 2020
Dear Anonymous, Thank you for your review. Looking forward to seeing you again soon. Regards, Rennie Sandia General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are genuinely kind & so helpfull expecially the milkshake, smoothies & foods OMG..UNFORGETABLE, me & my daughter keep talking about the foods we had at ASTON Pasteur .We will be back to Indonesia & stay at Our favorite hotel "Aston Pasteur". We love you ASTON !!😍😍😍😍
Stayed 4 nights in Jan 2020
Response from General Manager on 5 Feb 2020
Dear Anonymous, We sincerely thank you for the time you have spent to give us a great review of your recent stay at the Aston Pasteur Hotel. Your highlight about our hotel facilities and services are much appreciated. Looking forward to seeing you again soon. Regards, Rennie Sandia General Manager

6/10 Okay

Emily

Stayed 3 nights in Dec 2019
Response from General Manager on 4 Jan 2020
Dear Anonymous, Thank you for your review. Looking forward to seeing you again soon. Regards, Rennie Sandia General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very spacious n comfortable for my whole family,location also very strategic
Stayed 3 nights in Dec 2019
Response from General Manager on 4 Jan 2020
Dear Anonymous, Thank you for your review. Looking forward to seeing you again soon. Regards, Rennie Sandia General Manager

10/10 Excellent

Schaxfamily, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Aston Pasteur for 4 nights. Hotel lobby looks astounding! The restroom at the lobby is very clean. Check in was swift, there were welcome drinks when we arrived. Not sure why many people commented on having to wait a long time for the lifts.Thankfully, We had no problem whatsoever. Hotel is super clean. our family suite is beautiful!! Super comfy with great bedding. Toilet is rather small for a Family Suite room, but fixtures are high end. Kids enjoyed the jacuzzi as swimming pool was too cold. Generous and delicious buffet breakfast spread! Most of our requested were fulfilled swiftly, no delays. Housekeeping did a great job daily, which is appreciated. Aston should really look into providing closet for the rooms. Safe in the room is a plus! Wifi is available throughout the hotel, no charge! Awesome! Unfortunately, i got food poisioning from a room service order and was out sick for the rest of our trip to Bandung. Room service should double check quality of the food. Prawns were off. Also, because location of the hotel is near a toll gate, anticipate jams during peak periods and plan your trip accordingly. Aside from some of the issues faced, our stay at first stay Aston Pasteur was awesome! All employees we interacted with were polite and helpful.
Stayed 4 nights in Dec 2019
Response from General Manager on 24 Dec 2019
Dear Schaxfamily, We sincerely thank you for the time you have spent to give us a review in your recent stay at Aston Pasteur Hotel. On behalf of the management, please accept our apology for your unpleasant experience at our hotel. We regret not acting faster to sort things out for the room service that you have ordered. We will take note of the freshness of our ingredients at our restaurant. However, we have conveyed your feedback to our team for better improvement. We hope you will see the improvement and enjoy your time with us on your next visit. We were looking forward to welcoming you in the near future. Yours Sincerely, Rennie Sandia General Manager

8/10 Good

Hsiao-tzung

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019
Response from General Manager on 16 Dec 2019
Dear Hsiao-Tzung, Thank you for your review. Looking forward to seeing you again soon. Regards, Rennie Sandia General Manager

8/10 Good

Rossli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from General Manager on 6 Nov 2019
Dear Mr/ Ms. Rossli, Thank you for your review. Looking forward to seeing you again soon. Regards, Rennie Sandia General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Sep 2019
Response from General Manager on 2 Oct 2019
Dear Anonymous, Thank you for your review. Looking forward to seeing you again soon. Regards, Rennie Sandia General Manager

8/10 Good

robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from General Manager on 2 Oct 2019
Dear Mr. Robin, Thank you for your review. Looking forward to seeing you again soon. Regards, Rennie Sandia General Manager

6/10 Okay

Julia, Singapore

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Well-renovated lobby, good spread of breakfast and convenient location and just 15 mins to airport.
Stayed 3 nights in Sep 2019
Response from General Manager on 17 Sept 2019
Dear Ms. Julia, Thank you for your review. Too bad that you gave us 3 stars only. Is there any unpleasant experience that you felt during your stay with us? We are happy to listen to your story. Thank you. Regards, Rennie Sandia General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevators were abit slow. Had to wsit close to 10 mins when elevator traffic was high
Stayed 3 nights in Sep 2019
Response from General Manager on 12 Sept 2019
Dear Anonymous, We sincerely thank you for the time you have spent to give us a great review on your recent stay at Aston Pasteur Hotel. Your highlight about our hotel facilities and services are much appreciated. We will certainly share your positive feedback with our team. Looking forward to welcoming you back on your next trip to Bandung. Regards, Rennie Sandia General Manager

10/10 Excellent

I., Toronto, ON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 stars hotel with 5 stars quality! Highly recommended!
Stayed 1 night in Aug 2019
Response from General Manager on 12 Sept 2019
Dear Mr/ Ms. I, We sincerely thank you for the time you have spent to give us a great review on your recent stay at Aston Pasteur Hotel. Looking forward to welcoming you back on your next trip to Bandung. Regards, Rennie Sandia General Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Great price, great room, great staff, great facilities especially for kids Lousy lift (elevator), lousy breakfast menu, lousy spa (end up not using it)
Stayed 3 nights in Aug 2019
Response from General Manager on 6 Sept 2019
Dear Anonymous, Thank you for the time you have spent to give us the review and feedback on your stay at Aston Pasteur Hotel. On behalf of management, please accept our apology for your unpleasant experience that you felt during your visit to our Hotel. Thank you for letting us your experience regarding the lousy elevator, breakfast menu and spa. We have already forwarded to department concern to follow it up immediately. Yours Sincerely, Rennie Sandia General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service and cleanliness
The service superb...breakfast heaven. Cleanliness is the best. The location startegic.
Stayed 1 night in Aug 2019
Response from General Manager on 3 Sept 2019
Dear Anonymous, Thank you for your kind review. Glad that you enjoy your stay with us. Please do come back and looking forward to seeing you again soon. Regards, Rennie Sandia General Manager

10/10 Excellent

AinNadzirah, Kuala Lumpur, Malaysia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was super and clean. Just that the area stuck with macet! Haha. Breakfast buffet spread was the bomb! Thanks a lot for 4 days 3 nights, Aston Pasteur Hotel. From room 931 on 28th Aug - 31st Sep'19!
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and comfortable hotel. At high occupancy at the hotel the lifts were fully loaded and took more than 10 minutes to enable us to get our turn.
Stayed 1 night in Aug 2019
Response from General Manager on 31 Aug 2019
Dear Anonymous , We sincerely thank you for the time you have spent to give us a review, your highlight about our services & products are much appreciated. Please visit us again and looking forward to seeing you again soon. Best Regards, Rennie Sandia General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from General Manager on 28 Aug 2019
Dear Anonymous, Thank you for your review. Looking forward to seeing you again soon. Regards, Rennie Sandia General Manager

10/10 Excellent

Arif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from General Manager on 21 Aug 2019
Dear Anonymous, We sincerely thank you for the time you have spent to give us a review, your highlight about our services & products are much appreciated. Too bad that you gave us 3 stars only. Is there any unpleasant experience that you felt during your visit/ stay? We're glad if you would share your story. looking forward to hearing your story. Best Regards, Rennie Sandia General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel and not far from airport. Staffs are friendly and helpful too. The only bad experience I had was going up and down in the lift for more than 10mins. Then I realised it’s a staff’s lift. Anyway, overall it’s a nice hotel.
Stayed 1 night in Jul 2019
Response from General Manager on 18 Jul 2019
Dear Anonymous, Thank you for your review. Regarding your review, we have already forward to the engineering team to follow it up immediately. Hope we will find the problem right away. Thank you and looking forward to seeing you again soon. Regards, Rennie Sandia General Manager

8/10 Good

M, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice the breakfast was good. Sky the receptionist was most helpful with my request for information & the speedy checkin. The room was nice just that would be better if it was carpeted
Stayed 1 night in Jul 2019
Response from General Manager on 13 Jul 2019
Dear Anonymous, Thank you for your review. Looking forward to seeing you again soon. Regards, Rennie Sandia General Manager

6/10 Okay

Verified traveller

Travelled with family
Iniative staff to give better service is bad. Parking area status information is bad.
Stayed 2 nights in Jun 2019
Response from General Manager on 13 Jul 2019
Dear Anonymous, We sincerely thank you for the time you have spent to give us a review, your highlight about our services & products are much appreciated. We do apology for your inconvenience during your stay. Very well noted for your review about the initiative from our staffs. We will do some refresh training about service excellence. Once again, we do apology for your inconvenience. Best Regards, Rennie Sandia General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from General Manager on 4 Jul 2019
Dear Anonymous, Thank you for your review. Looking forward to seeing you again soon. Regards, Rennie Sandia General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from General Manager on 14 Jun 2019
Dear Anonymous, We sincerely thank you for the time you have spent to give us a review, your highlight about our services & products are much appreciated. Looking forward to see you again in the near future. Best Regards, Rennie Sandia General Manager

8/10 Good

Dinish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from General Manager on 31 May 2019
Dear Mr/ Ms. Dinish, Thank you for your review. Looking forward to seeing you again soon. Regards, Rennie Sandia General Manager

6/10 Okay

Pradeep

Liked: Cleanliness, staff & service, property conditions & facilities
Slight disappointment. The Executive room was smaller than what I should have gotten for the amount I paid in Bandung. The lifts were frequently down and super slow so I used the stairs to get to my 9th level room. The pool and gym were decent especially the gym. Some of the equipment was old but functional nonetheless. Breakfast was 4.5 out of 5 for me. WiFi was mostly excellent anywhere in the hotel. The area has a mall and some restaurants closeby, some were open till 11pm so big bonus. I'll consider going back here but would be sensitive about prices.
Stayed 3 nights in Mar 2019
Response from General Manager on 25 May 2019
Dear Mr. Pradeep, First of all let me apologize for the unpleasant experience that you feel during your stay at Aston Pasteur. We sincerely thank you for the time you have spent to give us a review, your highlight about our services & products are much appreciated. Regarding to your review about room size, we have already mention at all our selling channel. Error lift/ elevator is already solved. We will have a routine maintenance schedule for the lift. Once again i do apology for your inconvenience and disappointment. Thank you for your kind attention. Best Regards, Rennie Sandia General Manager

8/10 Good

Marc

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from General Manager on 6 May 2019
Dear Mr. Marc, Thank you for your review. Hope you enjoy your stay and looking forward to seeing you again soon. Regards, Rennie Sandia General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near to town
Stayed 4 nights in Apr 2019
Response from General Manager on 26 Apr 2019
Dear Anonymous, Thank you for your review. Looking forward to seeing you again soon. Regards, Rennie Sandia General Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheer comfort
Stayed 1 night in Apr 2019
Response from General Manager on 10 Apr 2019
Dear Bapak Richard, Thank you for your review. Looking forward to seeing you again soon. Regards, Rennie Sandia General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Quiet Safe Value for money
Stayed 4 nights in Mar 2019
Response from General Manager on 23 Mar 2019
Dear Anonymous, Thank you for your review. Looking forward to seeing you again soon. Regards, Rennie Sandia General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Their lift services need to be improved. Other than that, all is well
Stayed 3 nights in Mar 2019
Response from General Manager on 13 Mar 2019
Dear Anonymous, We sincerely thank you for the time you have spent to give us a review, your highlight about our services & products are much appreciated. We do apology for your inconvenience during your stay especially for the lift. I have already forward your review to Engineering department to follow it up immediately. Please visit us again and looking forward to seeing you again soon. Best Regards, Rennie Sandia General Manager

8/10 Good

Siti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs was so helpful to provide my request on decorating the room for my wife birthday. They also gave me a complimentary cake for it which i think that was nice of the hotel. Overall it was plesant to stay but the area wasnt an attractive area. Still it was nice place to stay
Stayed 4 nights in Mar 2019
Response from General Manager on 13 Mar 2019
Dear Ibu Siti, We sincerely thank you for the time you have spent to give us a review, your highlight about our services & products are much appreciated. Please visit us again and looking forward to seeing you again soon. Best Regards, Rennie Sandia General Manager

10/10 Excellent

Tanu mulyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from General Manager on 13 Mar 2019
Dear Bapak Tanu, We sincerely thank you for the time you have spent to give us a review, your highlight about our services & products are much appreciated. Please visit us again and looking forward to seeing you again soon. Best Regards, Rennie Sandia General Manager

10/10 Excellent

AIDURA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy stay
Second time we stayed here, before going and after coming back from Garut. We still took the family room as we are 3 adults. The service, warmth, friendliness of the staffs are still amazing. Food varieties during breakfast are good. Wish we could stayed longer. Definitely will come back.
Stayed 1 night in Feb 2019
Response from General Manager on 13 Mar 2019
Dear Ibu Aidura, We sincerely thank you for the time you have spent to give us a review, your highlight about our services & products are much appreciated. Please visit us again and looking forward to seeing you again soon. Best Regards, Rennie Sandia General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The arrangement and information at the lobby need to enhance especially for those tourism
Stayed 3 nights in Feb 2019
Response from General Manager on 2 Apr 2019
Dear Anonymous, Thank you for your review. Looking forward to seeing you again soon. Regards, Rennie Sandia General Manager