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Reviews of Zane Grey Pueblo Hotel

3.5 out of 5
Zane Grey Pueblo Hotel
199 Chimes Tower Rd, Avalon, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 102 out of 153 reviews" "
Rating 8 - Good. 25 out of 153 reviews" "
Rating 6 - Okay. 10 out of 153 reviews" "
Rating 4 - Poor. 9 out of 153 reviews" "
Rating 2 - Terrible. 7 out of 153 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Larry

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the toilet had the wrong seat cover
Stayed 2 nights in Apr 2024
Response from Kelly on 27 Apr 2024
Thank you for taking the time to review your stay with us. Your input is helpful & appreciated.Cheers

10/10 Excellent

Emmanuel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The costumer service is beyond great!!! The place is clean may need to work a little more on deep cleaning the bathrooms but hey! it's a hotel just a comment. I’d definitely come back!
Response from Kelly on 26 Apr 2024
We're thrilled you enjoyed your stay. Thank you for taking the time to give us a review. We hope to see you again on your next Catalina Island adventure!Cheers

10/10 Excellent

Abraham, Tarzana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Forget about it just do it The convenience of being picked up and dropped off wherever you need very helpful. The view spectacular ,the food amazing, the staff even more.
Stayed 1 night in Apr 2024
Response from Kelly on 26 Apr 2024
Thank you for your kind review. We are thrilled you stayed with us and had a lovely time. Remember us for your next Catalina Island adventure. Cheers

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Good location with an amazing view. Enjoyed the complimentary shuttle to and from downtown and the breakfast provided on site.
Stayed 2 nights in Apr 2024
Response from Kelly on 14 Apr 2024
Thank you for taking the time to provide a review. We appreciate the input.Please think of us for your next Catalina Island adventure!Cheers

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and hotel experience was wonderful! Complementary breakfast between 11am- 2pm and shuttle services between 8am-10:30pm. Multiple places to watch the sun rise and enjoy the view. I would stay here again.
Stayed 2 nights in Apr 2024
Response from Kelly on 8 Apr 2024
Thank you for your kind review. We are thrilled you stayed with us and had a lovely time. Remember us for your next Catalina Island adventure.Cheers

10/10 Excellent

ANTHONY P

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely go back.
Stayed 2 nights in Apr 2024
Response from Kelly on 10 Apr 2024
We're thrilled you enjoyed your stay. Thank you for taking the time to give us a review. We hope to see you again on your next Catalina Island adventure!Cheers

8/10 Good

Catrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room - great view.
Stayed 1 night in Apr 2024
Response from Kelly on 6 Apr 2024
Thank you for taking the time to review your stay with us. Your input is appreciated.Cheers

10/10 Excellent

Charles

Travelled with family
Liked: Staff & service, property conditions & facilities
The property is lovely. It’s situated about a 10 minute walk up hill from town. For my 13 year old son and I, this was a great distance to get a little walk in after a meal in town and just strenuous enough. I wouldn’t recommend it for elderly people or small children necessarily. My son enjoyed the pool (it was 8 feet at the deep end and he was excited he could dive) and the view from the pool area, which was spectacular. You can see all of Catalina from there. We stayed in the historic building, and loved the charm of it. Our deluxe room was plenty large for both of us, and the view of the mountains was pretty. I heard the woman at the front desk say they were all booked up, but it must have few enough rooms that it was as still quiet. We really enjoyed being able to come back to such a quiet, peaceful, nicely designed and decorated hotel. I’m so glad I paid a little more for this experience, and am happy to have not stayed in the bustle of the other hotels right in the busy tourist section of Avalon.
Stayed 1 night in Apr 2024
Response from Kelly on 3 Apr 2024
Thank you for your kind review. We are thrilled you stayed with us and had a lovely time. Remember us for your next Catalina Island adventure.Cheers

8/10 Good

Rita

Travelled with partner
Liked: Staff & service
Overall the hotel was nice. They served breakfast each morning however, our room had no dresser or place to put your clothers, very small bathroom, shower door did not latch and water leaked everywhere. Staff was WONDERFUL!!
Stayed 3 nights in Mar 2024
Response from Kelly on 3 Apr 2024
Thank you for taking the time to leave your kind review. We hope to see you again!Cheers

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was like a dream come through, the view is dreamy, the staff is great, hospitality is on point, i never wanted to leave. Sylvia, Alyssa and Carl is so helpful and amazing people, i felt so comfortable, anytime they saw us they were so helpful, never hesitate to take us where we needed to go, i would highly recommend.
Stayed 1 night in Mar 2024
Response from Kelly on 2 Apr 2024
Thank you for your review. We are thrilled you stayed with us and had a lovely time.Remember us for your next Catalina Island adventure.Cheers

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Catalina
Stayed 1 night in Mar 2024
Response from Kelly on 30 Mar 2024
Thank you for taking the time to leave your kind review. We hope to see you again!Cheers

10/10 Excellent

Sadeq

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from Lucy on 20 Mar 2024
We are happy to hear you had a great stay, we hope to see you back soon.

8/10 Good

Sherlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KM on 17 Mar 2024
Thank you for taking the time to write a review. We appreciate your feedback.

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing. The view is stunning. They have a golf cart service to take you into town and back to the hotel. Can’t recommend this hotel enough.
Stayed 3 nights in Mar 2024
Response from KM on 16 Mar 2024
Thank you for your feedback. It is very much appreciated. We are glad you enjoyed your stay here at the Zane Grey Pueblo Hotel. Cheers

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great spot with a beautiful view of Avalon!
Stayed 1 night in Mar 2024
Response from KM on 17 Mar 2024
Thank you for your feedback. It is very much appreciated. We are glad you enjoyed your stay at the Zane Grey Pueblo Hotel. Cheers

2/10 Terrible

Marc

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff inept.
Stayed 1 night in Mar 2024
Response from KM on 17 Mar 2024
Thank you for taking the time to write a review. We appreciate your feedback.

10/10 Excellent

Rosalind

Travelled with partner
Liked: Amenities
Great spot for a quiet getaway in Avalon. Up a hill, so prepare to walk or have tips ready for the shuttle cart. Bed was adequate, room sheets and towels clean. And the robes were comfy. Floor was a little corner dusty. I would stay here again.
Stayed 1 night in Mar 2024
Response from KM on 17 Mar 2024
Thank you for taking the time to write a review. We appreciate your kind words & hope to have you visit again!Cheers

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so amazing we decided to stay another night. I can’t imagine a better place in Catalina.
Stayed 1 night in Mar 2024
Response from KM on 9 Mar 2024
Thank you for taking the time to write a review. We appreciate your feedback.

10/10 Excellent

Laisla

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 2 nights in Feb 2024
Response from KM on 3 Mar 2024
We hope you will think of us when you book your next Catalina adventure.Cheers

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the ambience and the view !
Stayed 1 night in Jan 2024
Response from KM on 3 Mar 2024
Thank you for taking the time to write a review. We appreciate your kind words & hope to have you visit again!Cheers

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only place I will stay on Santa Catalina
What an absolutely wonderful hotel. The Staff are ALL awesome. Felt like family. Knowledgeable about the area and just all around fantastic. Will DEFINITELY stay again and HIGHLY recommend.
Stayed 3 nights in Jan 2024
Response from KM on 3 Mar 2024
Thank you for taking the time to write a review. We appreciate your kind words & hope to have you visit again!Cheers

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from K M on 3 Mar 2024
Thank you for taking the time to write a review. We appreciate your kind words & hope to have you visit again!Cheers

10/10 Excellent

NICHOLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, property conditions & facilities
Only the breakfast I love the idea to go to club house next time do I can prepare the breakfast for ourself:) It so beautiful place grazie !
Stayed 2 nights in Dec 2023
Response from KM on 3 Mar 2024
Thank you for taking the time to write a review. We appreciate your kind words & hope to have you visit our Penthouse next time!Cheers

10/10 Excellent

Majid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greate friendly service.
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view Good service Clean and comfortable bed
Stayed 1 night in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Gretchen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So charming! Exceptional service. Just the best!
Stayed 2 nights in Nov 2023

2/10 Terrible

Madonna

Stayed 1 night in Oct 2023

10/10 Excellent

Hanqing

Stayed 1 night in Oct 2023

10/10 Excellent

gerardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Oct 2023

6/10 Okay

Katie

Liked: Cleanliness, property conditions & facilities
Just okay
The room was very small, which we knew would be the case because it wasn’t nearly as costly. However, the design wasn’t great. There was no counter to put anything. No shelves in the shower. Zero water pressure. It was just an odd space. Be warned, there are bells that chime ever 15 minutes all day. The staff was just friendly enough. No one went out of there way to be helpful other than the driver and the cook. The breakfast was okay. Not great. The views are nice.
Stayed 2 nights in Oct 2023

10/10 Excellent

Marni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice views
Stayed 1 night in Oct 2023

6/10 Okay

Patrina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The view from the hotel was stunning. I liked how there was a pool and complimentary transportation. My initial reaction to the room was that it was quiet small but smelled/seemed clean. However, at the end of the night as I was ready to climb into bed. I pulled the bed covers and found several pieces of hair on two different pillows. I also found a small wrapper on the bed sheets. This was quite disappointing considering how much we paid and it was gross finding several hair on the pillows.
Stayed 1 night in Aug 2023

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 2 nights in Sep 2023

6/10 Okay

tracey

Disliked: Staff & service, property conditions & facilities
Views were nice but property doesn't match with price. We didn't have hot water in our shower and bath tub was also broken. We wanted to call to the front desk to ask about the hot water but no phones in the room.
Stayed 1 night in Aug 2023

4/10 Poor

Tracy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the corner view ocean room in early August. Pros: Check in was easy and receptionist was very kind. The shuttle seem to run very often which is handy. Beds were comfortable. AC worked well and was not too loud. Cons: Overall impression, you don’t get what you pay for at this hotel. It’s a pretty hefty price tag which implies a certain a level of accommodations and service will be provided. A few of the issues: paper thin walls (our neighbors were partiers), broken couch in our room which had a rod popping out of the middle making it very uncomfortable to sit on, not to mention all the stains on the couch (needs a serious cleaning), pool furniture is either broken or terribly uncomfortable, both mornings of our stay the cook did not show up and the “included” breakfast did not happen before we needed to depart. We won’t be staying here again and are going to try another hotel in Avalon next time.

4/10 Poor

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They didn’t honor any special requests for newlyweds. They didn’t have room service and said no to just about everything. Overpriced.
Stayed 1 night in Aug 2023

10/10 Excellent

Carmen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fi
Stayed 1 night in Aug 2023

6/10 Okay

Zoe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is charming. Great hillside location and a sweet room with a beautiful view. Communication was wonderful prior to the stay, so no complaints there, but the tone changed on checkout with a very brusque, almost rude reminder to be downstairs to check out even though we were only ten minutes late. Then there was some confusion around picking up our bags at the ferry terminal. We weren't told where the driver would be, so we waited at the original pick up point while he was in the nearby parking lot. when I texted to find out where he was, I got a gruff response that he'd been waiting for 20 minutes...even though we couldn't possibly have known that. I was left feeling that the high turnover of guests/visitors to the island meant a dip in service was acceptable. What would've been a great stay in a hotel that I'd definitely return to--and recommend--as a SoCal resident became a sightly underwhelming experience.
Stayed 1 night in Aug 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

kristine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely 💯 the best hotel ever , will never stay anywhere but here Sylvia and Sara were exceptional , an asset to this hotel The driver also was fantastic, it was the highlife of our trip Love this place
Stayed 1 night in Jul 2023

2/10 Terrible

Carolyn

Travelled with family
Disliked: Staff & service
Front desk - Sarah was extremely rude, and immature. She must not be aware that she works in hospitality. We paid for a room in advance and was told that my 2 minors ages 3 and 11 needed to leave the room, that we need to find another hotel since our party was too large (5 total). The entire island was sold out for the night. Sarah's reply was that is not my problem. I was shocked. She was seriously trying to get my 2 kids out of the room and forced us to stay in the lobby and at midnightkivked us off the propertyto sit on the ground in feont of hotel. For 4 hours, we were going back and forth. Sherrifs finally came and said we were able to stay the night as a family in our room. Tjis was titally unnecessary. We paid $444 a night and this was by far the worse experience i have ever had. I do not recommended staying here. Sarah was either having a bad night or hates working but its unfortunate that we were the victims. First time on the island and it was an awful experience to encounter
Stayed 1 night in Jul 2023
Response from Daniel on 31 Jul 2023
Dear Carolyn,We are sorry about your experience. Unfortunately, we disagreed with your description of your experience. First, you made the reservation with Expedia and only claimed the reservation was for one person. When you arrived with 5 people Sarah at the front desk advised you that the room's occupancy is for a maximum of two people and we are not allowed to have 5 people in that room. You were informed of this but were in a hurry to join a tour so you left. The hotel was full and we did try as you requested to find another lodging for you but every hotel is full with no vacancy. After you were back from your tour we even drove you to different hotels to see if there was any chance of finding an empty room. One hotel told us over the phone that they have a room but you need to go there in 10 minutes before he get off work. However, when you were ready to go and we drove you there he was gone for the day. You were arguing with Sarah for hours and we have to call the Sheriff to assist in the situation. Sheriff advise you the same and you were not listening. Finally, the Sherrif take into consideration the minor with you and asked the hotel to give special consideration to let you stay in the room since it was already 1 o'clock in the morning and no place to go. We agreed and let you know that it would be uncomfortable and we also waive the extra person charge. This would never happen if you enter the correct 5 people when you made the reservation and we would properly accommodate the type of room based on the number of people. We are sorry that you had a bad experience on your visit to the island. We hope you would come back to the island again. Please enter the correct number of people when you are making a reservation in Expedia so this would not happen in the future.We would like you to remove this review and we would also ask Expedia to do the same.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the daily availability of transportation to and from the facility. Lovely pool, views. Helpful staff. A step above at all levels.
Stayed 1 night in Jul 2023

10/10 Excellent

Vince

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hosts Sylvia and Sara were great. They made our stay worthwhile by displaying their hospitality and kindness. They hotel turned out to be everything you expected to be. I would definitely stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

Fernando

Stayed 1 night in Jul 2023

10/10 Excellent

LaRenda

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Jul 2023