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Reviews of Hyatt Place Austin Downtown

3 out of 5
Hyatt Place Austin Downtown
211 E 3rd St, Austin, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1031 reviews" "
Rating 8 - Good. 252 out of 1031 reviews" "
Rating 6 - Okay. 106 out of 1031 reviews" "
Rating 4 - Poor. 52 out of 1031 reviews" "
Rating 2 - Terrible. 30 out of 1031 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Urika, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to place to stay when in town
Stayed 1 night in May 2024
Response from HP Team on 6 May 2024
Thank you so much for your review. We are glad you've chosen us as your go to location here in Austin.

10/10 Excellent

Salida

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was convenient and walkable to downtown area.
Stayed 2 nights in Apr 2024
Response from HP Team on 2 May 2024
Thank you so much for your review. Weare glad you were able to enjoy the local area.

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice and in convenient location. Be aware that the only parking is valet and that it is expensive. However, I will say that that the valets did a very good (and quick) job of taking/retrieving car.
Stayed 2 nights in Apr 2024
Response from HP Team on 2 May 2024
Joel, Thank you for the feedback! We will be sure to let our valet team know that you were happy with the speedy service and great job they did.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to many things. Friendly and welcoming personel and atmosphere
Stayed 2 nights in Mar 2024
Response from HP Team on 2 May 2024
Thank you so much for the review! We are so glad that you found the team welcoming and the location convenient to so many great attractions.

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from HP Team on 2 May 2024
Thank you so much for taking the time to review our hotel.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HP Team on 2 May 2024
Thank you for taking the time to review us. We are glad you enjoyed your stay with us and will continue to improve our service so that your next stay is even better!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the convince of breakfast being provided and ordering my Starbucks coffee.
Stayed 1 night in Apr 2024
Response from HP Team on 2 May 2024
Thank you so much! we are glad you enjoyed our wonderful breakfast and freshly made coffee.

6/10 Okay

Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities
Super busy area but very quiet hotel. The beds we had were so uncomfortable. Elevator buttons barely work and valet lost my car which put us behind on leaving. The manager was great and immediately refunded us.
Stayed 1 night in Apr 2024
Response from HP Team on 2 May 2024
Thank you for taking the time to provide us feedback. We are glad that you found the hotel quiet and that a manager was able to assist with your valet issue. We would like to apologize again for the mishap and hope you will stay again with us in the future.

10/10 Excellent

Margarita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice. Pool a little small.
Stayed 2 nights in Apr 2024
Response from HP Team on 2 May 2024
Thank you so much for leaving us a review. We are so happy that you enjoyed your stay with us.

8/10 Good

Phillip

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from HP Team on 2 May 2024
Thank you for taking the time to leave us a review and we are glad you enjoyed your stay. We are always looking to improve our service and hope you will choose the Hyatt Place again in the future.

10/10 Excellent

Aylin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 1 night in Apr 2024
Response from HP Team on 2 May 2024
Thank you so much for taking time to review our hotel.

8/10 Good

Fei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from HP Team on 2 May 2024
Thank you so much for taking time to review our hotel. We hope to serve you again in the future and blow you away with our service.

10/10 Excellent

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good servie
Stayed 1 night in Apr 2024
Response from Hyatt Place Team on 7 Apr 2024
Dear Rita, Thank you for the review. We are glad you enjoyed your stay. Feedback such as yours assists us in improving our service and property.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome. Every one of them. Clean hotel and great location to walk wherever.
Stayed 4 nights in Apr 2024
Response from Hyatt Place Team on 7 Apr 2024
Dear Kevin, Thank you for the review. We are glad you enjoyed your stay and the service our staff provided.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hyatt Place Team on 7 Apr 2024
Dear Michael, Thank you for the review. We are glad you enjoyed your stay. Feedback such as yours assists us in improving our service and property.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Hyatt Place Team on 7 Apr 2024
Dear Michael, Thank you for the review. We are glad you enjoyed your stay.

10/10 Excellent

Bao-Tran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hyatt Place Team on 7 Apr 2024
Dear Bao-Tran, Thank you for the review. We are glad you enjoyed your stay.

6/10 Okay

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were put in a room with a view of the roof and a wall. It is extra expensive to stay here since valet parking is sooo high
Stayed 2 nights in Jan 2024
Response from Hyatt Place Team on 7 Apr 2024
Dear Jeffrey, I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. Please know that your comments and issues will be addressed.

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't realize it was right next to the convention center but worked out fine. Lovely little restaurants all around.
Stayed 3 nights in Dec 2023
Response from Hyatt Place Team on 6 Mar 2024
Hello Jennifer,Thank you for your kind words. We are pleased you enjoyed your stay and the location for exploring. Much appreciated.

6/10 Okay

Sam

Disappointed
Stayed 2 nights in Mar 2024
Response from Hyatt Place Team on 6 Mar 2024
Dear Sam,Thank you for providing a review. We are sorry your stay was less than exceptional.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hyatt Place Team on 6 Mar 2024
Dear Amber,Thank you for your review. We appreciated your time.

8/10 Good

Bobbie

Stayed 1 night in Mar 2024
Response from Hyatt Place Team on 7 Apr 2024
Dear Bobbie, Thank you for the review. We appreciate your feedback and look forward to welcoming you back.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location exceeded our expectations. The staff was so kind and attentive. It’s just a basic hotel, but it’s comfy and clean and honestly, that’s what you want when you have stay away from home.
Response from Hyatt Place Team on 4 Mar 2024
Dear Daniel,Thank you for your excellent review. We are so pleased our team exceeded your expectations. We hope to see you again. Much appreciated.

10/10 Excellent

ENRIQUE, Wylie

Stayed 1 night in Mar 2024
Response from Hyatt Place Team on 7 Apr 2024
Dear ENRIQUE, We are so glad you enjoyed your stay. Thank you for the review. We appreciate your feedback and look forward to welcoming you back.

4/10 Poor

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The air conditioning system was so loud that we could not sleep. Every time it came on it woke us up. It was like a gale force wind. I had to out the covers over my head. Miserable.
Stayed 1 night in Mar 2024
Response from Hyatt Place Team on 4 Mar 2024
Hello Laurie,Thank you for providing a review. We are sorry to hear that you were unable to sleep due to the AC. We will look into this and appreciate your feedback.

10/10 Excellent

Harold M Hall

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The valet parking was most helpful. There were wonderful places to eat in a 2 block area.
Stayed 1 night in Mar 2024
Response from Hyatt Place Team on 4 Mar 2024
Dear Harold,Thank you for your fantastic review. We are pleased you enjoyed your stay and our valet team provided excellent service. Much appreciated.

10/10 Excellent

Kamran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay will definitely recommend and stay here again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the full breakfast, staff very helpful with dinner recommendations, transportation and anything else we asked about. convenient location to all of downtown area.
Stayed 3 nights in Feb 2024
Response from Hyatt Place Team on 26 Feb 2024
Hello Roger,Thanks very much for the excellent review! We are so pleased you enjoyed your stay; breakfast and you found our location convenient.

8/10 Good

Rosmari

Travelled with partner
The room key that keeps people safe by allowing only people in the hotel to access through the elevator
Stayed 2 nights in Feb 2024
Response from Hyatt Place Team on 26 Feb 2024
Hello Rosmari,Thank you for your review. Our guest's safety and security are very important to us, and we appreciate you noticed. Thanks very much.

10/10 Excellent

Whitney Van

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 2 nights in Feb 2024
Response from Hyatt Place Team on 26 Feb 2024
Hello Whitney,Thanks very much for the fantastic review. We are so glad you enjoyed your stay and our location. We appreciate the feedback.

10/10 Excellent

Lilian, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hyatt Place Team on 24 Feb 2024
Hello Lilian,Thank you for the excellent review. We are so happy you enjoyed your stay with us. Much appreciated.

10/10 Excellent

COURTNEY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area. Beds are not comfortable. Pillows were not comfortable either.
Stayed 1 night in Feb 2024
Response from Hyatt Place Team on 20 Feb 2024
Hello Courtney,Thanks very much for the 5-star review. We are so glad you enjoyed our location. We appreciate the feedback.

8/10 Good

Heather

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only enough linens/towels for one. Not enough for a room that sleeps five
Stayed 1 night in Feb 2024
Response from Hyatt Place Team on 20 Feb 2024
Hello Heather,Thank you for providing a review. We appreciate your feedback.

10/10 Excellent

Luis Fernando, Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and great value
Stayed 1 night in Feb 2024
Response from Hyatt Place Team on 18 Feb 2024
Dear Luis,Thank you for your fantastic review. We are so pleased to hear that you enjoyed your stay with us and our team provided great service. Thanks again!

6/10 Okay

Jonah

Disliked: Amenities, property conditions & facilities
The pool looked nothing like the photos online, we were not the only couple to walk in with our bathing suits on, and walk out. We booked this hotel based on the pool and breakfast and both were subpar.
Stayed 4 nights in Feb 2024
Response from Hyatt Place Team on 13 Feb 2024
Dear Jonah,Thank you for providing a review. We apologize your stay was less than exceptional. We appreciate your feedback.

2/10 Terrible

Shamire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Air conditioner went out, phone did not work in room. Asked for Manager, no one ever contacted me but was told at checkout that I was refunded $29 dollars to Expedia. I paid 245 and checked in around 10PM. Not happy. Over all staff was great and bartender made an excellent margarita mix!
Stayed 1 night in Feb 2024
Response from Hyatt Place Team on 12 Feb 2024
Hello Shamire,Thank you for providing a review. We are sorry your stay was less than exceptional. We appreciate your feedback and that you had a good experience with our team.

8/10 Good

Joli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't like that you have to valet or "find" street parking. Should come with the room!!
Stayed 1 night in Feb 2024
Response from Hyatt Place Team on 12 Feb 2024
Hello Joli,Thank you for providing a review. We appreciate your feedback.

6/10 Okay

Syed

Travelled with family
Liked: Cleanliness, staff & service
Nice location, close to some excellent restaurants. Close to Austin lake that has nice track to walk/ Jog.
Stayed 2 nights in Feb 2024
Response from Hyatt Place Team on 6 Feb 2024
Thanks very much for the kind review. We are so glad you enjoyed our location. We appreciate the feedback.

8/10 Good

Tia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the one thing I did not like is that there was a man from the outside that was using computers to watch porn and jacking off. My friend witness this and reported it and i was surpised that one, you allow those sites, that they are not blocked and 2 with the computers being so close to front desk how this happens, 3 you need to have a password for hotel guest only and 4 the room is opened to the outside and anyone from the outside could have seen this happen.
Stayed 3 nights in Jan 2024
Response from Hyatt Place Team on 6 Feb 2024
Hello Tia,Thank you for bringing the unfortunate situation to our attention. We have addressed the situation and appreciate your feedback.

6/10 Okay

Alberto, Coral Springs

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very well located, nice staff and general condition of the hotel. Our room had a very loud noise coming from some duct near the window, that keep running for the whole time of our stay.
Stayed 1 night in Jan 2024
Response from Hyatt Place Team on 29 Jan 2024
Der Alberto,Thank you for the great review and we are pleased to hear that you enjoyed the location and had a good experience with our team. Thank you for the feedback regarding the noise. We will look into it. Much appreciated.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hyatt Place Team on 29 Jan 2024
Dear Jessica,Thanks very much for the fantastic review. We truly appreciate it and hope to welcome you back.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Pros: clean, friendly service, location (close to plenty of social activities). Cons: bed and pillows were extremely soft, valet parking: very expensive (with different fees added, plus asked for tip with a fee!). It was a bit excessive. Overall, if they found a better way to process the valet situation, it would have been a better experience.
Stayed 3 nights in Jan 2024
Response from Hyatt Place Team on 29 Jan 2024
Hello,Thank you for providing a review. We are glad you enjoyed the location and had a positive experience with our team. Our parking rates are in line with the downtown Austin market and appreciate the feedback.

10/10 Excellent

Noor

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Hyatt Place Team on 29 Jan 2024
Hello Noor,Thanks very much for the fantastic review. We truly appreciate it and hope to welcome you back.

10/10 Excellent

Jennifer, League City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for convention center events.
Stayed 2 nights in Jan 2024
Response from Hyatt Place Team on 24 Jan 2024
Hello Jennifer,Thanks very much for the excellent review! We are so pleased you enjoyed your stay and that you found our location convenient.

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hyatt Place Team on 29 Jan 2024
Hello Mallory,Thanks very much for the excellent review. We are so pleased you enjoyed your stay. We truly appreciate it and hope to welcome you back.

8/10 Good

evelyn

Stayed 1 night in Jan 2024
Response from Hyatt Place Team on 8 Feb 2024
Dear Evelyn,Thank you for your review. We are pleased you enjoyed your stay. Much appreciated.

8/10 Good

Norm

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hyatt Place is right downtown, close to the main streets and the river. The park is a short walk across the bridge and is an enjoyable town. The Hyatt staff were good and the valet was handy (parking is $50 per night or more anywhere in Austin).
Stayed 3 nights in Jan 2024
Response from Hyatt Place Team on 16 Jan 2024
Hello Norm,Thanks very much for your kind review. We are so pleased you enjoyed your stay, location and our team provided friendly service. We appreciate your feedback.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hyatt Place Team on 15 Jan 2024
Dear Brett,Thank you for your fantastic review. We are so pleased you enjoyed your stay with us. Much appreciated.

6/10 Okay

Rakesh

Travelled with family
Stayed 4 nights in Jan 2024
Response from Hyatt Place Team on 10 Jan 2024
Dear Rakesh,Thank you for taking the time to provide a review.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, But Lacking
Great location and very roomy, but for the price lacking in other ways. Breakfast was very limited, bed was not the most comfortable, and the doors slam beyond control.
Stayed 1 night in Jan 2024
Response from Hyatt Place Team on 8 Jan 2024
Thank you for taking the time to provide a review.