Allen hotels from RM194

"Front desk staff was kind, and the room was somewhat clean. Unfortunately, the rest of the experience went downhill from there. The overall property felt sketchy and left me feeling unsafe—I truly wish I had read reviews before booking. This was not at all the Embassy Suites experience I’m used to. The bar service was especially disappointing. I was the only person sitting at the bar waiting on my husband and was never acknowledged or offered a drink. After about 30 minutes, I finally asked if I could order, and the bartender responded with a sarcastic comment: “Well, this is a bar.” He then instructed us to get up and walk over to get our drinks he wouldn’t serve us at our chairs (mind you we were the ONLY people at the bar top). Said he didn’t want to be expected to serve others, which was both confusing and unprofessional. He spent most of the time sitting down and showed little interest in providing service. To make matters worse, I witnessed concerning food handling. A staff member brought out a bowl of ranch dressing, had the bartender and another employee smell it as if it might be spoiled, then returned it to the serving area and wiped a film off the top with a napkin using her bare hands before putting it back out for guests. Between the lack of hospitality, poor service, and questionable cleanliness standards, this was a very disappointing stay.Would Never book here again."

"I did not have breakfast overall was good stay!"

"Everything was great! Just what we needed for a good nights stay! "

"Clean room, great breakfast. Easy check in and check out when using app!!!"

"Clean, well appointed room. Friendly, helpful staff. Only complaints are charge for WiFi and such loud music in the bar that it was even impossible to sit in the lobby for a drink and have a conversation."

"Bad"

"Buffet was okay. It was cold "

"Solo les falta que las TV tengan abierta l App de Netflix para uno poner su cuenta"

"This property was so nice. Breakfast had a lot of options the pool and hot tub are small but never felt crowded. All the staff was super friendly! "