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This was my second time staying at Quinta Rivera and it was very disappointing. 4-5 years ago I stayed at Quinta Rivera and I had an absolute pleasant experience. However, my second time around was very disappointing. Rooms are outdated. My room was dirty, bed sheets were ripped and stained. On my first night, I noticed the pillow cases had a potent bad smell. And so I called the front desk to have them change the pillow cases. It turns out the pillows were the ones that needed to be changed. The curtains are suppose to be white but look gray from accumulated dirt. On occasions I have to call the reception desk to bring room essentials because maintenance staff forgot to replenish. Lastly, during our 12 days in Quinta Rivera hotel we had no internet service.
Overall, the cleanliness needs to be address and rooms need to be updated. The only 2 great things about Quinta Rivera: is the location -since its just a couple of blocks to el centro and its staff; both reception staff and restaurant staff were very kind and pleasant.
I enjoyed my stay at the hotel. It was clean, the wifi worked great in the room. Staff at the front desk were friendly and the price to stay was cheap.
Awful experience, dirty and stinky rooms, poor service in frontdesk, after a visit to downtown and returning by night, our room wasn´t made. Better pick another place.
Room was not what was advertised room was outdated and old, carpet was dirty smelled like mold the bathroom was dirty with a mildew smell the lights took a minute to come on when switched on and flickered. Bedding smelled like mildew, towels were ragged and old and you were only given two when it was a room for 4 adults. No parking had to get up in the middle of the night to move my car and WiFi was non existent even tho they swore that we could connect. Lobby staff is rude the only good thing is the convenient restaurant on site that serves great food. Location is good walking distance to the centro , mercado, jardín.
Verified traveller
Stayed 2 nights in Sep 2018
8/10 Good
Dianne
6 Aug 2018
Liked: Cleanliness, staff & service
Dianne
Stayed 1 night in Jul 2018
8/10 Good
Verified traveller
26 Jul 2018
Verified traveller
Stayed 2 nights in Jul 2018
Response from Quinta Rivera on 9 Dec 2018
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
Only stayed for one night but it was a pleasant one. The hotel os probaly one of the nicer ones in that town. There is plenty of parking and the hotel staff are very nice.
The town was having a barbacoa festival at the mercado so that was very nice. Lots of food.They also had some sort of town fair that week which we took advantage of.
The only thing I found weird about the hotel is that at checkout they actually had to radio someone to go check the room before they could release us from liability I guess. Other than that its a nice place to stay. I would stay again.
Nuestra estancia fue bastante placentera, sin embargo como áreas de oportunidad, podrían incluir aire acondicionado en las habitaciones, así como mejorar la limpieza en la alberca.
Pero sin duda alguna, por el lugar y la atención del personal, es altamente recomendable.
Debería de dar más edredones y un calefactor es demaciado frio
Kelvin Audry
Stayed 1 night in Feb 2024
6/10 Okay
Juan de Dios
Business traveller
4 Feb 2024
Disliked: Room comfort
Regular
Falta mucho mantenimiento, las habitaciones muy deterioradas, humedad y mal olor, la alberca muy sucia. Fuera de eso el hotel tiene buena ubicación, amplio estacionamiento, desayuno bufet con costo extra, bonitas areas comunes.