Price Guarantee Terms & Conditions

1. Expedia Best Price Guarantee. In the event that you find a lower publicly available rate for stand-alone hotels and packages (hotel + air) on Expedia.com.my ("Expedia Malaysia") or on another Malaysian-based website within 1 month (30 days) of booking with Expedia Malaysia, we will credit your account the difference. In addition, we will give you a single-use RM150 coupon that can be used towards a future booking of an Expedia Special Rate hotel or air plus hotel package on Expedia Malaysia. This Expedia Best Price Guarantee is subject to the Terms and Conditions.
2. Notifying Expedia of a Claim.You must contact us at 007-803-011-0463 prior to booking or within 1 month (30 days) after you have made a booking on Expedia Malaysia to make a claim under the Expedia Best Price Guarantee. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives applying the criteria set out below.
3. Must be "Apples to Apples" Comparison. The Expedia Best Price Guarantee is available only for exact itinerary matches, for example, specific carrier or provider (including class of service), hotel (including room type), applicable refund policy, and the exact same dates and times of travel or service as booked through Expedia Malaysia. For any stand-alone product booking (e.g., a hotel room), the comparison must be to the same product purchased stand-alone through another website (i.e., not part of a hotel + air travel package). Except as noted below, the Expedia Best Price Guarantee applies only to the cost of booked travel, as presented in the Expedia Malaysia search results, inclusive of taxes and fees. The Expedia Best Price Guarantee is not available for bookings on websites where the carrier, property, rental car company, itinerary or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, any residency, regional and age-related requirements.
4. Comparison Rates Must Be Available to the General Public Online. The Expedia Best Price Guarantee applies only to prices both advertised and available to the general public on an English-language website. For example, this does not include rates offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received. The rate must be quoted and able to be booked, and paid for in Malaysian Ringgits (without the use of a currency exchange calculator) at the time you contact the Expedia Malaysia customer service representatives.
5. Important Note For Packages. When you book a travel package (i.e., air + hotel) with Expedia Malaysia, the Expedia Best Price Guarantee applies to the cost of the travel package inclusive of taxes and fees.
6. Verification of Claims. So that Expedia Malaysia can confirm that the lower quote is genuine, available and able to be booked by the general public, all requests and claims, including receipts, are subject to verification by Expedia Malaysia customer service representatives. Expedia Malaysia will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Expedia Malaysia customer service representative. Nor will Expedia Malaysia verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. You must provide the customer service representative with all requested information relating to the lower price including, without limitation, the address of the website on which the lower price is available, the identity of the relevant travel goods or services and the applicable dates for use of same. Failure to provide the Expedia customer service representatives with sufficient evidence or details of the lower price may result in invalidation of your claim. For verification of non-prepaid hotel bookings, the customer service representative will instruct you to mail a copy of your hotel receipt to Expedia Malaysia within thirty (30) days after you have completed the hotel stay. Verified requests will receive a credit to the credit card used for the booking, within approximately seven to ten (7-10) days of verification.
7. Limits on Coupons. Limit one (1) one hundred and fifty Malaysian ringgit (RM150) coupon per entire booking, and a maximum of three (3) coupons per customer per calendar month (regardless of the number of accounts used by the customer). Each coupon is valid for one (1) year from the month of issuance and is subject to the coupon terms & conditions provided with the coupon. The total booking value must be over RM 75.
8. Changes. Expedia may modify or discontinue the Expedia Best Price Guarantee or restrict its availability to any person, at any time, without prior notice or liability to you, except where excluding or limiting liability is prohibited by law. The terms that are in effect at the time of your booking will determine your eligibility under the Expedia Best Price Guarantee. No change in the Expedia Best Price Guarantee will affect any coupon that has already been issued to you. The failure by Expedia to enforce any provision of these Expedia Best Price Guarantee Terms & Conditions shall not constitute a waiver of that provision.
9. Miscellaneous.These Expedia Best Price Guarantee Terms & Conditions are governed by the laws of State of Washington, USA and any dispute arising out of or in connection with these Expedia Best Price Guarantee Terms & Conditions shall be submitted to the exclusive jurisdiction of the courts located in Bellevue, Washington, USA. If any part of the these Expedia Best Price Guarantee Terms & Conditions is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and will continue in effect. These Expedia Best Price Guarantee Terms & Conditions constitutes the entire agreement between you and Expedia with respect to this Best Price Guarantee and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Expedia.