Hotel berdekatan Zoo Beruang Cherokee

"The pool wasn't ready. I was told the pool would be ready. Not true."

"My husband and I were celebrating our anniversary and decided to stay here. OMG!! The staff there is TOP TIER! Best customer service I have EVER had in a hotel setting! The lobby is beautifully decorated and clean as a whistle! The moment we checked in we knew we made the right choice! The room was really nice, very clean, and the amenities were great! We plan to return for the Fall Festival in October and we will definitely be staying here!! Thank to all of the staff at Great Smokies Inn! We'll...

"The rooms were super clean. It was A little noisy but everything was great and price was very competitive."

"Rooms were comfortable. Located in downtown but noise wasn’t a problem. Friendly greeting when we arrived. Food was good."

"Lisa was great. She was very personable, informative, helpful and obviously working very hard to make up what appeared to be a staff shortage. Disappointed that the pool was not open for understandable reasons. Continental breakfast seem lacking for adults. Receptionists seem to be wearing too many hats and having to leave the desk, which pointed toward staff shortage. Facility was very clean and the housekeeping personnel were very helpful as well as being exceptionally friendly 👌. Room was...

"It was excellent "

"I liked having the opportunity to not drive looking for activities in the area. Everything was at the hotel."

"This property was okay for 1 night I loved the balcony"

"All was good"

"Room was actually better maintained and much quieter than we had in the casino last time and we got free breakfast. I can walk across the street and be gambling quicker than I can walk from the Cherokee Hotel inside the casino . lol"

"Clean room and great view of river. But Building, outside steps, and balcony needs pressure washing. Overall I would stay there again."

"We enjoyed our stay but I was a little disappointed with the lack of usb charging stations, i didn't bring mine, so they loaned us a device. They were very helpful."

"Lobby smelled of animals. Cat rooms the lobby near food. No shuttle as advertised. Close to casino"

"we absolutely loved this property! front desk lady was kinda rude & tried to charge us twice (in cash then tried to charge our card) thankfully the manager fixed it and told her just to give us our cash back. housekeeping was daily which was nice. definitely would stay again!"

"When I first arrived into room ,the floor was not swept,dead flies on window sill,curtains that were not hung properly holes in curtains. No outdoor seats or table like every other room had,had to take next room over when they left.Day 2 toilet was plugged had to ask for plunger and do myself. I was told at check in I would have to ask for clean towels so I knew that.But being reserved for 3 days should not have to ask for more coffee or cups. TV very small to see from beds. I was never asked...

"I booked here for the view of the river from the room, and it was amazing. The room was very spacious. However, the wall paper in the bathroom was peeling away. You could see light all the way around the door. The eaves on the river side was rotten with missing parts that had fallen away. The toilet was so low it seemed like a daycare toilet. There was hair and a bug in the bath tub."

"The ac and refrigerator sound is too loud. The bathtub is slow draining tub"

"Balcony facing the river building was an older one but was clean and well maintained Staff were very good people helpful and courteous will stay there again on next trip."

"Nice motel next to a river with a fire pit and shelter along the river. Nice pool area"

"It was rustic and functional and staff were friendly but my stay was frustrated by being charged by OYO on my bank account after I had paid the front desk at check in for my two nights. I paid the online rate of $142-143 at the desk and was charged an additional $180 the next morning by OYO. When I called them, they said they needed a confirmation number to look up my stay. Long story short, they never sent me a confirmation number as my stay was booked originally through Expedia, so I guess I’m...