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"Still fairly new. Staff helpful but the front desk gets pretty busy at times. The restaurant seems better than it was a year ago when we first stayed there. We were upgraded to a room with club lounge access, which was nice. The best thing about this hotel is that it is a short walk (across the street) from the ski slopes and lesson center/rentals. Parking is not guaranteed but generally available. Room are Japanese, so smallish, but nice tub with hot water from a natural spring. "

"The location is good. But the food is not that great if you are not a fan of sashimis. Also allergic to crabs and was not informed about them in the menu. And there is no replacement options."

"My wife enjoyed the hotsprings and found a nice curry place near by"

"The stuff was very friendly. The room was clean, but very small. If you arrive with a small suitcase it is fine. But if you have stuff for skiing you will not find any place or cupboard to store your items. They don’t have a dry room. So you have to leave your Ski equipment in the lobby and the stuff takes care of it."

"The most amazing stay on the slopes !! Everything was perfect - baby amenities :), room, food, view, skiing !! We will be back for sure. ありがとうございまし！⛄️"

"Loved it! Great property and wonderful onsen and breakfast"

"Carpet almost worn through, poorly maintained rooms, make for a two star rating at best, in spite of the views. Not worth the price paid"

"OMO5 is a great base for exploring the city. Just steps from the Otaru Canal and surrounded by shops and restaurants, the location is perfect. Clean, modern rooms and friendly staff made the stay easy and comfortable. Would happily stay again."

"Recently updated rooms, a little small but not too small. Breakfast is great and lots of parking onsite for a fee. "