Whitchurch hotels from RM184

"This is an old building, but it was clean and comfortable. The staff was friendly, helpful, and eager to do whatever they could to make our staff a good one."

"Reception staff were very welcoming, room was very clean, and breakfast was very nice. I didn't like the attitude of the women in the spa section, felt like they were talking down to me had a lot of ego and arrogance, not sure if it was a colour thing. "

"It's in a great location, staff are great. Breakfast was pretty good considering the price. The room was good , very clean and a window that opened. Parking was next to the hotel . Walked to the anvil in 10 minutes."

"Yes it was very good"

"I found my overall stay ideal. Only thing I found not so ideal was the smell in the bathroom. I couldn’t decide if that was coming from the toilet or the shower. It wasn’t something I made a complaint about because it only affected me when I was in the bathroom. The rest of the time I had the door shut and couldn’t smell it. There was the odd bit of dirt on the floor in the bedroom. I think someone may have had a birthday in that room as there was a couple letters, confetti size on the floor but other than that was comfortable and I had the best sleep every night. The staff were lovely, always warm and welcoming."

"Easy check in with help on hand, room was nice, comfortable and had a great TV. Dinner was fine, bar staff friendly and breakfast perfect. Car park gets busy with Gym users, but found a space easily enough."

"We stayed in a standard double room, which was spacious, very clean, with a super comfortable bed! I slept like a log! The staff were all friendly and helpful. We had a swim in the pool, which although small, was excellent for swimming lengths and was a nice temperature. We ate at the restaurant, which served pub grub and was very tasteful. So why not 5 stars? The toilet in the room was separate to the shower and bath, and also the sink. It would have been nice to have a little sink in the toilet, as in the night you had to feel around for 2 rooms! There was no room service at all. There was a page on the app but in the restaurant the server told us you'd have to order downstairs and take the food up yourself. Most concerning, the pool was unmanned. No one was in that area at all. We had to sign a waver form before using it, so don't use the pool on your own. There was a panic pull outside the sauna but if you had an accident or you needed help away from the pull cord, I'm not sure how long it would be before someone found you.Lastly, there is a small amount of parking on site but you need to phone in advance to book this at £21. Overall a lovely hotel and we would stay here again."

"It's so close to the cathedral! Also liked the bathtub in our room. Good water pressure and lots of hot water."

"We recently stayed at this hotel after breaking down on our journey. Unfortunately, we couldn’t make our first night and phoned the hotel to explain the situation. The woman we spoke to didn’t seem very interested or concerned, and we were disappointed that nobody even asked if we were okay given the circumstances. When we finally arrived the following evening around 5:30pm, the staff there were friendly and welcoming, and the stay itself was pleasant. However, the lack of empathy and customer care during our initial phone call left a negative first impression. Overall, the hotel itself was fine, but better communication and understanding in situations like this would really improve the customer experience."