Hotel Dekat West Springfield Town Hall

"Very modern and bright. Very clean and quiet"

"Excellent stay. Staff were friendly, great amenities, and hotel was very clean. However, disappointed as housekeeping came once during our four night stay. Taking out trash, replacing towels, and restocking coffee/tea service is of value to me."

"Breakfast was exceptional. We couldn’t have been happier during our stay."

"Very nice hotel, but just wasn’t crazy about the parking. I guess parking is very little because it was in the heart of the city. "

"Really loved it! Everything about this place gives you a really classic vibe and it’s enchanting from the lobby to the room itself. Loved everything about this hotel!!!"

"This was a great place. Clean and the staff was friendly and welcoming "

"Clean, quiet room, great parking and great location. Would definitely stay there again. "

"Rooms are incredibly outdated and need to be refreshed. Wall paper peeling, yellowing of the ceiling and walls, and scuffed up furniture. Very overpriced for what we paid. "

"Staff was nice. The foid was only so so, but it is usually that way with this type of hotel "

"AC OK Staff friendly Parking Very Good "

"Great stay "

"The pool was cold and run down and filled with screaming children. There was no towel attendant and the towels were threadbare and itchy and small. Locker room was clean. Stayed in the presidential suite. The furniture was uncomfortable (aside from the bed), the jacuzzi jets didn’t work, nor did the shower head so I had to take a separate shower to wash my hair. Food was mediocre but portions large. Staff were polite but clearly miserable. This hotel used to be so pretty and upscale and now...

"Nice"

"Clean room and friendly and helpful staff. I "

"El menú de desayuno podría mejorar. No tenían pan para tostadas. Todo los dias era revoltillo, sausage y papitas "

"Stayed 4 nights and three of the days had no hot water to our room. Reception suggested running both faucets to push water faster however after 20 minutes, still ice cold. Not too many other options in this area and would hesitate to stay here again. I’m a Bonvoy member but staff seemed disinterested as I booked through Expedia. Not a great experience as someone who travels for dance conventions and stay at Marriotts at least once per month. Worst one yet."

"Beds were perfect"

"La habitación el piso o la cerámica está levantado , suena cuando la pisas y por las noches traquea usando ella sola se acomoda . Esos ruidos no te dejan dormir puedes creer que una persona se metió a tu habitación,De hecho hise el checkout a las 12 de la noche no pude dormir con ese ruido ; las camas ya están vencidas . No tuve Wifi , no se con cual nombre me registraron probé los fis nombres y apellidos y no funcionó . El desayuno Ada que ver . Definitivamente por ahora no regreso. "

"Great amenities at this property great breakfast loved having the laundry available having a pool and hot tub. That was also great. The only negative is there’s a male associate running the front desk in the morning hours, and during the day he should not be in customer service does not smile and that’s what you want when you walk through the door. The woman in the evening is excellent very accommodating. They upgraded my room because it was so dead. She was a peach. I love the property because...

"Clean hotel and front staff was very friendly and helpful. Bummer part is maid service is every other day. "