Hotel Dekat West Springfield Public Library

"Brava, to all the staff here"

"Good stay "

"Breakfast was exceptional. We couldn’t have been happier during our stay."

"Best place to stay"

"Clean room good staff"

"PARKING WAS FINE-DID NOT USE BREAKFAST"

"We prepaid for the room. We arrived at 11PM, tired after a long drive, and they had no room. We waited a long time while the night desk clerk cleaned a room. The room wasn't very clean."

"Staff was nice. The foid was only so so, but it is usually that way with this type of hotel "

"The pool was cold and run down and filled with screaming children. There was no towel attendant and the towels were threadbare and itchy and small. Locker room was clean. Stayed in the presidential suite. The furniture was uncomfortable (aside from the bed), the jacuzzi jets didn’t work, nor did the shower head so I had to take a separate shower to wash my hair. Food was mediocre but portions large. Staff were polite but clearly miserable. This hotel used to be so pretty and upscale and now...

"The facilities need some updates. The breakfast made my husband and I sick. The electricity went off during March Madness. Would not stay again."

"Room is clean and recently updated. Staff was extremely helpful and kind. Parking is easy and free. Did not have breakfast or eat at the hotel. "

"Stayed for a quick night away. We arrived late and the staff was incredibly friendly. Clean property with easy parking. "

"Yes it was everyone was great !!!!"

"The staff at check in was the least professional I have ever encountered. "

"Habitación amplia limpia Desayuno completo personal servicial "

"I chose the Comfort Inn & Suites West Springfield for a special birthday weekend getaway, specifically looking forward to relaxing in the pool and hot tub area. While the front desk staff (particularly the lady at check-in) was incredibly kind and welcoming, I unfortunately cannot say the same for the rest of my experience.My stay was significantly impacted by a complete lack of supervision in the pool area. Throughout the weekend, there were groups of unattended children jumping in and out of...

"While the staff was lovely, the pool was down, it stunk SO BAD, and the room hadn't been cleaned. There was hair everywhere, no coffee, and very dated and unkept. "

"The check in staff was not friendly or greet us upon arrival."

"This is a perfect hotel for pets . There’s plenty of room to walk around "

"Pool was clean, room was clean and comfortable. Staff was kind and helpful. Beds not comfortable. Besides the bed it was a great stay. "