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Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World

4.0 star property
Family-friendly hotel with 3 outdoor pools and full-service spa

Choose dates to view prices

Photo gallery for Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World

Potholing/cave exploring
Property amenity
1 bedroom, premium bedding, Select Comfort beds, minibar
Couples treatment room(s), body treatments, massages
Exterior
Wakax Hacienda - Cenote & Boutique Hotel offers a tranquil atmosphere guests love. Start your day with a continental breakfast, then choose between a soothing body treatment at the spa, a refreshing swim in one of three outdoor pools, or entertainment in the arcade/game room.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Pool
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

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  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Check availability for these dates

Tonight

Sep 24 - Sep 25
Check availability for tonight Sep 24 - Sep 25

Tomorrow

Sep 25 - Sep 26
Check availability for tomorrow Sep 25 - Sep 26
Available filters for rooms
Showing 9 of 9 rooms

View all photos for Suite, Terrace

1 bedroom, premium bedding, Select Comfort beds, minibar

Suite, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Separate bedroom
Ceiling fan
Select Comfort bed
Premium bedding
Blackout curtains
Rainfall showerhead
Designer toiletries
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Private Pool (Rooms not connected)

1 bedroom, premium bedding, Select Comfort beds, minibar

Villa, 2 Bedrooms, Private Pool (Rooms not connected)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Separate bedroom
  • 223 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds and 2 King Beds

View all photos for Standard Triple Room

1 bedroom, premium bedding, Select Comfort beds, minibar

Standard Triple Room

Highlights

Air conditioning
Separate bedroom
Select Comfort bed
Blackout curtains
Premium bedding
Ceiling fan
Rainfall showerhead
Designer toiletries
  • Sleeps 3
  • 2 Double Beds OR 1 Twin Bed

View all photos for Villa, Private Pool

1 bedroom, premium bedding, Select Comfort beds, minibar

Villa, Private Pool

Highlights

Deck/patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 188 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, 1 Large Single Bed

1 bedroom, premium bedding, Select Comfort beds, minibar

Standard Single Room, 1 Large Single Bed

Highlights

Air conditioning
Separate bedroom
Select Comfort bed
Blackout curtains
Premium bedding
Ceiling fan
Rainfall showerhead
Designer toiletries
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, Select Comfort beds, minibar

Standard Room, 1 King Bed

Highlights

Air conditioning
Separate bedroom
Select Comfort bed
Blackout curtains
Premium bedding
Ceiling fan
Rainfall showerhead
Designer toiletries
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, premium bedding, Select Comfort beds, minibar

Standard Room, 2 Double Beds

Highlights

Air conditioning
Separate bedroom
Select Comfort bed
Blackout curtains
Premium bedding
Ceiling fan
Rainfall showerhead
Designer toiletries
  • 44 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, Terrace

1 bedroom, premium bedding, Select Comfort beds, minibar

Junior Suite, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Separate bedroom
Ceiling fan
Select Comfort bed
Premium bedding
Blackout curtains
Rainfall showerhead
Designer toiletries
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

1 bedroom, premium bedding, Select Comfort beds, minibar

Family Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Air conditioning
Separate bedroom
Ceiling fan
Select Comfort bed
Premium bedding
Blackout curtains
Rainfall showerhead
  • 94 sq m
  • 2 bedrooms
  • Partial lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

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Exterior

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About the area

Map
239 Carr. Tulum - Cancún Ejidal, Tulum, QROO, 77780

What's nearby

  • Cenote Manatí - 5 min drive - 4.3 km
  • Soliman Bay - 6 min drive - 4.3 km
  • Xel-Há Park - 6 min drive - 7.5 km
  • Tulum Mayan Ruins - 9 min drive - 11.3 km
  • Dos Ojos Cenote - 14 min drive - 7.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

  • ‪Chula Vista - ‬8 min drive
  • ‪Xula Vista Restaurant - ‬8 min drive
  • ‪Seaside Grill - ‬5 min drive
  • ‪World Cafe - ‬5 min drive
  • ‪Restaurante El Crucero - ‬6 min drive

About this property

Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World

Upscale family-friendly hotel near Xel-Há Park
Near Soliman Bay, Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World provides a garden, an arcade/games room and 2 bars. Active travellers can enjoy hiking/biking trails, ecotours and spelunking at this hotel. Indulge in a massage and a body treatment at Hacienda Wakax, the on-site spa. A business centre and a restaurant are available to all guests.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools, along with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Continental breakfast (surcharge), free bike hire and babysitting (surcharge)
  • A front desk safe, concierge services and luggage storage
Room features
All 50 rooms have comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches such as air conditioning and minibars.
More conveniences in all rooms include:
  • Rainfall showers and designer toiletries
  • Highchairs, ceiling fans and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 25 for adults and USD 12 for children
  • 2 bars/lounges
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • El Cocal

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Ecotours
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Spelunking
  • Winery release events

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • High chair
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body treatments
  • Couples treatment rooms
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 10 per cent of room rate
The resort fee includes:
  • Beach towels
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately USD 25 for adults and from USD 12 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

WAKAX HACIENDA
Wakax Hacienda Cenote Boutique Hotel

Frequently asked questions

Does Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World have a pool?

Yes, this property has 3 outdoor pools.

Is Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World pet-friendly?

No, pets are not allowed at this property.

How much is parking at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World?

Self-parking and valet parking are free at this property.

What time is check-in at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. Late check-in is available during limited hours.

What time is check-out at Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World?

Checkout is at noon.

Where is Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World located?

This family-friendly Tulum hotel is located on the waterfront, within a 5-minute walk of LabnaHa Ecopark Adventures and Maya Adrenaline. Cenotes Labnaha and Cenote Tortugas are also within 10 minutes.

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Reviews

Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Eco-friendliness

9.8

Property conditions & facilities
Rating 10 - Excellent. 31 out of 36 reviews
Rating 8 - Good. 3 out of 36 reviews
Rating 6 - Okay. 0 out of 36 reviews
Rating 4 - Poor. 2 out of 36 reviews
Rating 2 - Terrible. 0 out of 36 reviews

Reviews

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

top

riesige hacienda, too zimmer, wunderschöne anlage - kaum zu toppen
Stayed 1 night in Apr 2025

10/10 Excellent

Kortney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place and I feel so lucky to have found it and cant wait to come back!
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is easily one of the best experiences I have had at a hotel. The owners and staff are the kindest people and made our stay one of the most memorable and special trips for our family. We can’t recommend going here enough! We will be back. Quiet, Clean, adventures in nature, bike trails, food and yoga were all amazing!
Stayed 5 nights in May 2025

10/10 Excellent

Clarissa

Liked: Amenities
Excellent service, friendly staff
Stayed 3 nights in Jan 2024

8/10 Good

Lakeisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing. If you are looking for a place to retreat and step away from the busy world, then this is the place.
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Take the tours they offer! Educational, beautiful and fun! One of the most beautiful places I’ve stayed. Breathtaking property, comfortable, clean room, excellent food, (a little pricey but as expected when paying the gringa tax ;) Will return.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gina Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property. Special thanks to Ivan, Miguel, Luis, and Armando !

10/10 Excellent

Alexander

Liked: Staff & service, property conditions & facilities, room comfort

wunderbare Unterkunft

Tolles Hotel, sehr großes und sauberes Zimmer. Freundliches Personal. Allerdings nicht ganz preiswert.
Stayed 1 night in Dec 2023

10/10 Excellent

Juan Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel ! Very tranquil, except for one night, guest of a wedding party decided to continue their celebration in there rooms and had the entire area up till 5 am, we lost alot of sleep. Hotel staff should have intervene. But overall it was an amazing beautiful hotel with excellent staff.
Stayed 5 nights in Aug 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly beautiful and unique. The property is just outstanding and the staff are amazing. I loved the included tour options and Gonzalo is a great tour guide. Swimming/paddleboarding/kayaking in the lagoon was incredibly beautiful and just stunning. You can also go on an amazing underground river tour right there on the property in one of the most incredible cave systems on the planet. I love this place

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet palace

Really beautiful buildings and surround nature. Great place to stay if there’s seaweed on the beaches (you’re quite far from the beach). Actually very easy to get around using collectivos, you can get a lift to the front gate by the staff. Way cheaper than taxis. Very quiet and the owner’s vision is great.
Stayed 5 nights in May 2023

10/10 Excellent

Aliaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

For anyone who wants to see Quintana Roo without the typical Tulum/holiday party vibe-this is the place for you! Our trip was mainly to see center Yucatán (Valladolid/Merida…etc) but we also wanted to check out Quintana Roo/Riviera Maya without staying in the typical beach party loud music resorts. If that is what you are looking for then Wakax Hacienda is THE place to go. It turned out to be a magical spot to spend a few days-that we can say it became a highlight of our trip. We even added an extra night and could easily have spent more time.
Stayed 4 nights in Dec 2022

8/10 Good

DAVOR

Stayed 3 nights in Apr 2025

10/10 Excellent

Shelley-Rae Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

10/10 Excellent

Divya Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Recharge your batteries. Absolutely perfect balance of calm quiet and activity. This space has breathtaking natural environment. Gives you space to breathe and relax, but also give opportunities to relax and engage your mind in natural activities Absolutely beautiful
Stayed 1 night in Jun 2023

10/10 Excellent

Mervyn

Liked: Cleanliness, staff & service, property conditions & facilities
This was a really nice tranquil part of our time in Mexico. We found no need to leave Hacienda Wakax for the four days we were there. The activities and dining was all we wanted. In particular the hours spent in and around the Cenotes was great. Totally recommend this resort.
Stayed 4 nights in Jun 2023

4/10 Poor

SABRINA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The photographs are beautiful, and the reviews were so great - I was looking forward to this. But it was very disappointing. While the property is indeed beautiful, the constant asking for tips from staff made the stay uncomfortable and unpleasant. There is one dining option where the food is very very average, and overpriced, the service extremely slow and the moment your bill arrives, the waiter makes it a point to tell you that tip is not included, and tell you how to add it. Every. Single. Time. It is oppressive. The tour guide on the property was great. and we enjoyed the excursions, but it was clear that even he was waiting for a tip, even tho activities are included. It was just too much, especially given that this place is insanely expensive. (Water is free in the room but costs $7 USD at the cafe. Sometimes, our items weren't on the bill, so we were told to just give cash for the missing items). The area by the lake, near the cafe, is absolutely lovely but there was rock music playing there all the time. So it was not peaceful, even tho it so easily could be. And this is not a party place. Beware that the only way you can leave the place (if you dont have a vehicle) is to have them call a cab. At the minimum you will pay $35 USD for one way. Even for a five minute drive. I love Mexico, but so unhappy with this stay. PS: Beaches of Tulum are overrun with seaweed
Stayed 4 nights in Feb 2023

4/10 Poor

Donna

Disliked: Staff & service, amenities, property conditions & facilities
Poor service, poor communication, main pool closed during our entire 5 night stay, one restaurant only with limited (and expensive) food choices, private terrace was not private, costly to take taxis to other restaurants. We felt trapped. For $600 CAD a night, this was a huge disappointment.
Stayed 5 nights in Feb 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is spread out over a large area, making it feel spacious. The paths to the rooms and buildings wind through the jungle and along the edges of a lake and some cenotes. There are places to sit and contemplate, several pools, bicycles you can borrow and lovely open air dining.
Stayed 5 nights in Jan 2023

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

Andria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really excited for our stay at Wakax but little did we know the full scope of how incredible this peace of paradise really is. We stepped into another world. It’s like nothing we ever experienced before.. the peace and tranquility, the wild and magical nature and wildlife, the adventures, the people and top of the line service.. It was so nice to have some alone time away from the crowds here and just enjoy nature. We got the best service from Armando and Luis in the restaurant. We had the most epic adventures with Gonzo in the underground river and Mayan Village. Gonzo is easily one of the coolest people- super knowledgeable of the land, animals and people… power up! 🤘 Our room was super comfortable and nothing beats the pure bliss of floating in the lagoon in the evening watching the bats above you and seeing the stars shine so bright. 💓 We really can’t wait to come back, we would totally get married here too! Haha Thank you for the most magical time! We will see you soon Wakax! ❤️🙏☮️🌿

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful and peaceful

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es espectacular