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Hotel Casa Tortuga Tulum Cenotes Park Inclusive

3.0 star property
Hotel with 2 restaurants, a quick walk to Cenote Tortugas

Choose dates to view prices

Photo gallery for Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Ecotours
1 bedroom, blackout curtains, free WiFi, bed sheets
2 outdoor pools, open 9:00 AM to 10:00 PM, pool loungers
1 bedroom, blackout curtains, free WiFi, bed sheets
Balcony
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast available
  • Pool
  • Parking included
  • Air conditioning

Get more when you're a member

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  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double Room - Adults only

1 bedroom, blackout curtains, free WiFi, bed sheets

Deluxe Double Room - Adults only

Highlights

Air conditioning
Mini-fridge
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
Digital channels
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Suite

1 bedroom, blackout curtains, free WiFi, bed sheets

Comfort Suite

Highlights

Air conditioning
Mini-fridge
Dining table
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
2 bathrooms
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room, 1 King Bed

1 bedroom, blackout curtains, free WiFi, bed sheets

Superior Double Room, 1 King Bed

Highlights

Air conditioning
Mini-fridge
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
Digital channels
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Studio

1 bedroom, blackout curtains, free WiFi, bed sheets

Basic Studio

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Kitchenette
Mini-fridge
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room, 2 Double Beds

1 bedroom, blackout curtains, free WiFi, bed sheets

Superior Quadruple Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Mini-fridge
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
Digital channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite

1 bedroom, blackout curtains, free WiFi, bed sheets

Deluxe Suite

Highlights

Air conditioning
Mini-fridge
Dining table
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
2 bathrooms
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

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About the area

Tulum is home to Hotel Casa Tortuga Tulum Cenotes Park Inclusive. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Cenote Tortugas and Tulum National Park. Don't miss out on a visit to Xel-Há Park. Kayaking, snorkelling and swimming offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining nearby.
Visit our Tulum travel guideOpens in a new window
Map
Carretera Federal Playa del Carmen, Tulum, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 3 min drive - 3.2 km
  • Cenote Manatí - 5 min drive - 4.3 km
  • Soliman Bay - 6 min drive - 4.3 km
  • Xel-Há Park - 6 min drive - 7.5 km
  • Tulum Mayan Ruins - 9 min drive - 11.3 km

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬11 min drive
  • ‪Mulut Jach Ki - ‬6 min drive
  • ‪Templo Dios del Viento - ‬11 min drive
  • ‪World Cafe - ‬5 min drive
  • ‪Chula Vista - ‬8 min drive

About this property

Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Hotel near Tulum National Park
Located close to Cenote Tortugas, Hotel Casa Tortuga Tulum Cenotes Park Inclusive provides a terrace, 2 coffee shops/cafes and a garden. Adventurous travellers may like the ecotours at this hotel. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as an outdoor entertainment area and a bar.
Other perks include:
  • 2 outdoor pools with sunloungers
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), tour/ticket information and smoke-free property
Room features
All guest rooms at Hotel Casa Tortuga Tulum Cenotes Park Inclusive feature comforts, such as air conditioning, in addition to
Extra amenities include:
  • Showers and shampoo
  • 60-cm plasma TVs with digital channels
  • Wardrobes/cupboards, mini fridges and ceiling fans

All-inclusive details

All-inclusive room rates at Hotel Casa Tortuga Tulum Cenotes Park Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 1:00 PM for a fee: MXN 350 for adults and MXN 350 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge

Things to do

  • 2 outdoor pools
  • Ecotours

Family friendly

  • 2 outdoor pools
  • Mini-fridge

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (once per stay)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Humane treatment of captive wild animals
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 60-cm plasma TV with digital channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately MXN 350 for adults and from MXN 350 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 20 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cenote Casa Tortuga Tulum
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Tulum
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel Tulum

Frequently asked questions

Does Hotel Casa Tortuga Tulum Cenotes Park Inclusive have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 9:00 AM to 10:00 PM.

Is Hotel Casa Tortuga Tulum Cenotes Park Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Hotel Casa Tortuga Tulum Cenotes Park Inclusive located?

Situated in Tulum, this hotel is 0.4 mi (0.7 km) from Cenote Tortugas and 3.1 mi (5 km) from Tulum National Park. Xel-Há Park and Tulum Mayan Ruins are also within 9 mi (15 km).

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Hotel Casa Tortuga Tulum Cenotes Park Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 26 out of 44 reviews
Rating 8 - Good. 9 out of 44 reviews
Rating 6 - Okay. 5 out of 44 reviews
Rating 4 - Poor. 2 out of 44 reviews
Rating 2 - Terrible. 2 out of 44 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Lizbeth Cortes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
Stayed 8 nights in Aug 2025

10/10 Excellent

Gicel

Liked: Cleanliness, amenities, property conditions & facilities
This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back!
Stayed 3 nights in Jul 2025

10/10 Excellent

Karina Yadira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2025

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Jun 2025

10/10 Excellent

Kevin

Liked: Property conditions & facilities
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
Stayed 2 nights in Mar 2024

6/10 Okay

Monica

Disliked: Property conditions & facilities
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-The close proximity to the cenotes was great and they include access to one Cenote and they give a discount for the 4 Cenote tour. The price of the hotel for the area is good especially when your friends are getting married at dreams tulum which costs 400$ USD/night. —The dogs barking all night is the main problem (loud barking dogs all night long)and also being so far from town. -You can stand on the side of the road and flag down a collictivo (shuttle van) for 25$ Mexican. If you take taxis in this area they will cost you around 300-500$ MXN that is very expensive.
Stayed 2 nights in Jan 2020

8/10 Good

LUZ ELENA

Liked: Cleanliness, staff & service, amenities
El Sky no estaba pagado jejeje y la regadera no dispensaba el agua caliente constantemente solo duraba intérnalos de 2 a 3 minutos todo lo demás recorrido en cenotes 10 de 10 guías el agua etc, muy espectacular los señores y cuevas subterráneas.
Stayed 2 nights in Jul 2025

10/10 Excellent

ROBERTO VALENCIA

Liked: Cleanliness, amenities, property conditions & facilities
EL SERVICIO Y LA SEGURIDAD DEL LUGAR, AMABLES Y ATENTOS.
Stayed 3 nights in Jun 2025

8/10 Good

Raul

Stayed 2 nights in Apr 2025

6/10 Okay

Alejandro

Stayed 1 night in May 2025

10/10 Excellent

José Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.
Stayed 1 night in May 2025

10/10 Excellent

MARICRUZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!
Stayed 5 nights in May 2025

10/10 Excellent

Jose luis Jacinto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente, ampliamente recomendable El lugar es el indicado si buscas privacidad, sin ruidos solo naturaleza ! Los cenotes que tienen dentro del parque están hermosos y la ventaja de ser huésped es el poder visitarlos y nadar las veces que quieras sin cobro por la entrada
Stayed 7 nights in May 2025

10/10 Excellent

Michael

Stayed 1 night in May 2025

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
Stayed 1 night in Apr 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, lleno de naturaleza y paz.
Stayed 1 night in Jul 2024

8/10 Good

Gabriela

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Katya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bonne surprise

Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
Stayed 1 night in May 2024

8/10 Good

Oury Dal

Liked: Cleanliness, staff & service, property conditions & facilities
Entrée pour les cenotes inclu dans le prix. Très abordable. Le cenote club est très tranquille la semaine mais doit être très très bien le week-end car le set-up est incroyable pour faire la fête.
Stayed 1 night in Mar 2024

10/10 Excellent

norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es la mejor experiencia cuando voy a tulum regresaria siempre
Stayed 2 nights in Dec 2023

6/10 Okay

Diana

Liked: Cleanliness, staff & service, amenities
Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
Stayed 4 nights in Oct 2023

10/10 Excellent

Eduardo Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnífica opción de hospedaje en Tulum

Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.
Stayed 1 night in Jul 2023

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and the rooms are amazing!
Stayed 3 nights in May 2023