6/10 Boleh diterima
maricela
Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama kumpulan
30 Jun 2025
Sukakan: Kemudahan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I didn’t like when pulling into the property getting asked if I’m checked in. When stated I’m checking in front desk was rude and didn’t listen when I provided the reservation for two rooms. Overall not a good start. The parking security was great was able to have my vehicle inside not having to worry about my car getting broken into. Room 307 the beds were nicely made noticed the sink mirror was extremely dirty water stains. When accessing the bathroom shower noticed few hair strains on the shower wall. My second reservation room 306 the ac unit was leaking water had to provide a trash can to collect the water falling out. Once turning off unit it continued dripping water. I went to front desk to report issue was able to switch bedrooms to 308 which the bedroom is clean no issues. I also attended the free breakfast. The waiter didn’t mention what is free mean for my reservation I had to ask another person how to understand menu for free meals. Since menu had full prices. I placed my order. When meal where given I was given an extra meal which would have been extra charge free, but I never placed that extra meal. When paying for my meal I was getting over charged when explained I have two reservations which comes with 4 free meals following the free menu I was only being checked for one reservation instead for the both valid coupon, given upon arrival. Upon check out was fairly quick and was able to get my deposit back after room check. Overall experience wasn’t what I expect
maricela
Menginap 1 malam pada Jun 2025
