Hotel berdekatan The Lakes at Castle Hills

"My husband I stay here every time we come to Dallas. This last time we stayed it was for my birthday. I left my AirPods on the nightstand by the bed which I would not have done when they clean the room well we forgot to put the do not disturb sign out and went out. We came back to a clean room but no AirPods. We told the front desk and ask for the manager and he said I have them looking for them I asked can you check the cameras and was told he did not know how to work them that he was sry and...

"The property had a strong scent that was a little over -bearing. I had to get my door key re-keyed 4 times. When it happened to my husband, I tried to add him to my account to make sure he could get a key and the front desk person told me that wasn't necessary that he could just ask for a new key for that room number. I felt that was not a very secure way to hand out keys to people. "

"Location is great, just minutes away from shopping and great restaurants. The rooms are very nice with big showers, the lobby has a pool table and ping pong and is set up nicely for relaxing with family. We will stay again! "

"The property was a gem. Breakfast was of surprising quality and it was pet friendly!"

"G"

"Great hotel. Always clean and the rooms are huge! "

"Clear room. Friendly staff."

"Room was unclean. Hotel was completely under construction and we were not notified."

"Could never get a person to answer the front desk. When we asked for late check out, they were resistant and made the request feel difficult. When we were checking out, we asked if they were full and they commented not at all, so I didn’t understand why us asking for an hour later checkout was an issue. The staff was rude in every encounter. "

"Large clean room and adequate breakfast. Staff was kind and helpful."

"Staff was so helpful. Brent over backwards to get me in my room early."

"Parking safe food good Kevin check in guy wonderful "

"Swimming pool was closed the entire 9 days we were there. Manager said pool would open but never did. Also facial tissues were out the entire time."

"Great location, facility and breakfast. Will definitely come back. "

"The staff were most friendly and helpful. Facilities great, and comfortable"

"Breakfast was good "

"The hotel staff were great. The hotel was clean and quiet. The location was great close to restaurants and shopping."

"Hear through the walls. Light blinks off and on.(they know there is electrical issues) Carpet messed up pokes feet with tacks at bathroom door. (.disgusting. ) He said no ice machine. First found broken one but Finally found good one. Night shift barely spoke English and can’t answer questions. Can’t know how to add to hubby’s points he said . (Day shift says can’t add to points if through 3rd party ) Doesn’t know pool hours. But THEN FOUND OUT ITS BEEN CLOSED 2 YEARS. I ONLY RENTED FOR THE...

"The AC units are preset and locked so the temp in the room never went below 72 degrees. I have health issues and I was uncomfortable and didn't sleep well our entire stay. We asked for our room to be cleaned during our stay, and it was never done. We had to call down to the front desk for more towels (due to housekeeping not cleaning the room as requested). The elevators (both of them) went out of service on our second day there, and we were staying on the 3rd floor, which means we had to...