Hotel Dekat The Custard Factory

"I stayed in a smaller room. This is my 2nd visit. My only complaint is the pillows they are awful. Everything else is good. Staff super helpful, great easy parking. Nice touches like the fridge and coffee machine downstairs."

"Good space with upgraded room. Comfortable and clean"

"Sangat selesa & mesra."

"Ordered room service at a late time of the night. Whilst I don’t expect gourmet at 1am it is reasonable to have something edible. £35 for 2 dry panini rolls isn’t really good enough and this could be improved. Also no spa - which should make the 5 star experience better."

"Very good"

"Alexander the Great room really was great. Staff very helpful."

"Clean and comfortable."

"Very clean. Booked in for a week. Not hassled by usual hotel domestic staff to change towels etc. Only if asked did cleaners attend. Microwave / combi oven instructions were not clear, but I managed. Really comfortable bed, powerful shower."

"Very helpful staff. Thank you!"

"The apartment and building generally was beautifully decorated and gave a feeling of luxury. The presence of decent coffee, bottled water and luxury toiletries felt like little treats."

"Staff really welcoming and pleasant. Rooms were perfect and clean. Plenty of extra air conditioning around the hotel due to extreme high temperatures. Quick check in and check out. Offered a glass of bubbly on arrival. Despite busy hotel and World Cup Football there was no noise so slept really well. Breakfast was lovely, great selection of food and juices. Perfect location and will definitely stay again."

"Breakfast was fine Aircon was decent Bar staff were obnoxious 💩 , we are not just robots. Won’t be staying again"

"Spent a Saturday night at the AC Marriott Birmingham with my partner and came away with mixed feelings. The hotel has a lot going for it on paper - a great location, a genuinely comfortable bed, and a clean, contemporary feel throughout. The air conditioning was a godsend given the current heatwave, and the rooms look sharp with their modern aesthetic. That said, the design choices that make the place look good are the same ones that made for a poor night's sleep. The wooden floors, while...

"Good location. Staff amazing. Our bedroom was clean but walls need redecorating. Bed extremely comfortable. VERY noisy until 12pm (next to The Button Factory Pub)."

"Stain in pillow and bedsheets bath room had hair on the wall. Very disappointed"

"Unfortunately we were put in a room that faces the road where there are ongoing roadworks. These went on all through the night, we gave up at 7 am and went for breakfast then headed straight home. The lorries were constantly back and forth with reversing alarms going. I have complained to premier inn but they accept no responsibility for placing guests in rooms while this work continues. Avoid Waterloo Street Birmingham for the time being."

"Bbb"

"Perfect location! Quaint spot just outside of the city centre close to UoB. Sam and reception staff incredibly friendly. We could have chatted for hours if we didn't have an itinerary of things we needed to complete before the end of the day! Would definitely recommend a stay here."

"Excellent staff easy to access"

"Friendly staff. Great sized rooms. Excellent breakfast. Unfortunately, property advertised as having air conditioning which is only available in the lobby areas. Rooms only have a type of climate control that does not help with extremes of weathers. They did signpost on arrival that all cooling systems were down which was unfortunate due to the heatwave present."