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"The staff are the main asset at this hotel. We got our first room and there was a strong chemical smell in the room and across the full floor. We managed to move to a different floor and it was much better. In general the hotel is nice however there are quite a few tired areas. I would avoid breakfast - there is a local bakery nearby, we went here instead. It was advertised as 2 pools which is true however depending on your booking and side of the hotel you are staying in will dictate which pool you can use. Something that was not clear to us at booking or at check in. "

"Very nice place to stay"

"The first thing you have to know: the staff is EXCEPTIONAL. From the manager, Miss Anna Yoon, to the servers and bartenders, to the security, the staff is arguably the kindest and most capable I have ever come across. They work so hard and make it look effortless (it’s NOT!) and they make you feel like family. The second thing: the property is beautiful. This was perhaps the nicest hotel room I’ve ever stayed in. The suites are stunning and comfortable and have everything you need. From big details, like a gorgeous tub, to small details, like including a yoga mat and pool bag for you, they have thought of everything. I would move into that suite if I could. A word of warning, the mattress is VERY firm, which caused me back pain, but my partner was fine with it. Just be aware if you have spinal pain like me. The bedding was beyond comfortable, though. The spa was wonderful! Amazing and capable staff. They were able to pivot in their appointments to accommodate my pain and were really kind about it, especially given my embarrassment. Highly recommend getting as many treatments as possible! Finally, the food. We loved the free breakfast. The fruits were delicious, the baked goods were lovely. But the duck soup. That will live rent free in my mind. I LOVE the duck soup. We are so grateful for our stay. Cannot wait to return."

"Great location, clean."

"The room has a strange odor that resembles sewerages. Because we only stay for one night and have to leave first thing in the morning, we didn’t complain to the management. "

"It’s a good but not great property. Clean with a nice lobby and access to lots of restaurants and shops. I would stay here again, but it’s not my first choice in George Town. My favorite thing about the hotel is that it was washing machines and dryers! "

"Frequent visitor being recognised, courteous interaction from staff throughout the stay"

"Beautiful hotel, clean and very nice staff! "

"The hotel has a great location, it’s close to all the key landmarks in Georgetown, around bars, restaurants, etc. However, the rooms are definitely not in good condition with issues like the shower head being broken among others. Staff are nice and it’s a decent place to stay for a short trip."