Emerald Lakes hotels from RM269

"Went for Mother’s Day. My suite was amazing spacious and plenty of towels!! Brunch buffet was delicious. The pool was so much fun. Reserved a couch. Didn’t like the stringent rules on drinks. But all the service was good everywhere you went and people were super helpful."

"I came here 8 years ago, and compared to today, everything feels outdated and lacking updates. We arrived on Saturday, and check-in was supposed to be at 3 PM, but our room wasn’t ready until almost 2–3 hours later. We are a family of 7, so it was very difficult trying to get ready for the pool in the locker room while waiting. The waterpark closed at 8 PM, so by the time we finally got into the room, we only had a couple of hours left to enjoy it, which felt like a waste of money. We asked for some kind of compensation or a later checkout because of the long delay. Unfortunately, the manager and staff did not seem apologetic or understanding. They only offered a 1-hour late checkout. Even after I explained that we lost almost 3 hours because of the delay, they still would not offer 2 hours, any discount, or compensation for a future stay. This was very disappointing and honestly the worst customer service experience I’ve had. I will not be coming back again."

"Clean room. Quiet. Courteous staff. No issues. Would stay again "

"Clean and beautiful!! Fireplace log lasted longer than expected! Hot tub was great!! "

"Under renovations, but room was great and breakfast was good as well. Good location close to Kalahari and stores."

"Tranquility "

"The entire stay was 10/10. I enjoyed their well prepared breakfast. The heated pool was very comfortable and a great addition as well! I will be back"

"Statues at Willowbrook and the room was upgraded and super clean and the jacuzzi tub was the star of the show. Huge bathroom as well. Loved the balcony to get fresh air. I thought all the indoor amenities listed were included in our stay but only the pool & hot tub were the rest you have additional costs for. But was super convenient not having to go far for all the activities. Staff went above and beyond for us! Over all we really enjoyed our stay. Will definitely go back again. "

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