Hotel Mewah di Surprise

"Overall a good stay. - one of Our rooms was by the kids pool and they played a movie two of our 4 Nights so it was loud right outside our balcony. We heard and saw the whole movie from our bed… - I had booked a couple months in advance for a large family and they split us up which was disappointing. + The staff was wonderful. Especially Andrew and Sherry (sp?) in the Point in Tyme and Richard who gave us lifts + The food was great. + The free lifts up the hill helped a lot. Just a foot...

"Property is beautiful, the room itself was beautiful and spacious. But the room was also not cleaned well and had a good sized number of small bugs crawling around the floor. When paying $300+ a night I don’t expect to see bugs crawling around the room. And to be clear the front desk agent at check in was amazing and extremely helpful. On the other hand the person from housekeeping was very nonchalant about the bug situation and so was the maintenance person. Extremely disappointing"

"Property is well maintained. Staff is knowledgeable and friendly. Lovely pool and clean rooms. Spa has many amenities"

"Best hotel breakfast ive ever had! Amazing selection"

"PERFECT"

"It was “ok”. Staff was nice, they helped me get into my room early. However when I went into the room, the walk in shower had two strands of someone else’s hair in it and areas of the tile grout were black. The sink stopper was broken and wouldn’t lift up when pushing the lever down. The only way to lift it was to manually touch it by putting your hand in the dirty water to lift it up. There was also dirt on the flooring near the balcony door."

"I stayed here once before in November of ‘25 and it was really good. This time was fine, but it definitely was not nearly as good as the first time. The bathroom of my room really didn’t seem like it had been turned over very well. The shampoo and shower gel were both out when I went to go take a shower the first morning and I was a little pressed for time. Someone swapped out the shampoo and brought a small bottle of body wash. There was also some hair left in the shower. The knives in the...

"Good"