Hotel Keluarga di Summerland

"We place an Make up the room sign on the room door, but our room never got made up. There were no face clothes in the room. Air conditioning had been turned off during the day in the room, so when we went to take possession of the room, it was like an oven. It took 24 hours to cool down."

"My husband and I stayed for one night here on July 4, 2026. We were more than impressed with how clean the room was! At one point I thought the TV wasn't working (it was just user error LOL) and I looked behind the TV and it was even clean back there! The bed was comfortable, but a tad small. Queen sized beds would be nice if it was more than one night. We did have trouble using the login link to get our room number, but all it took was one call and the information was provided. Part of...

"No wifi"

"The lobby looks great and modern. That's the only part of the hotel that is. I've stayed in Sandman hotels before and this one is very out-dated, not upto what I was expecting from Sandman. There was no mention of a room airconditioning unit which was very loud, in fact had to turn it off to sleep. Then was hot because of no air conditioning. Staff was very helpful and understanding when we checked out the next day. Just a little disappointing for us as we had higher expectations from...

"We originally stopped by earlier on check in day and requested an earlier check in. Mathew, who was very accommodating said he would try to make it happen and call me when it was ready. He did call around 3 so we went by. The room was not ready yet so we left until about 4:30. We then checked back in signed in. Packing luggage upstairs we noticed a lot of empty beer cans scattered around the parking lot. We got into our room to find it had not been cleaned, beer cans in the sink, beds not made....

"Booked. 2 nights at 360 a night check in was supposed to be 4:00 didn’t get in till 5:00 to find an old dirty room with blood on the curtain. They had no other rooms so we left. Hoping I get refunded"