Hotel Keluarga di South Bay

"The room's bathroom had a spider web in an upper corner. When I moved the tray from the bathroom vanity I found hair."

"This is the nicest best Western I’ve ever stayed at! The pool and garden areas were lusciously landscaped and the rooms were nice and clean, and the beds were comfortable, and the staff was pleasant!! great stay!!!"

"Booked our stay for 1 night. The host was warm and welcoming and made our check in very easy. The next morning checkout was easy. The hotel was clean and well maintained."

"Todo bien"

"Don't come here at all!"

"The room was Ok. Bathroom is outdated. However shower is not working properly with leakage when you turned it on. No complementary water in the room. Poor noise isolation in the room. Breakfast doesn’t have a good variety and ran out of items. We paid $285 per night which is very high price to what the hotel offer."

"This hotel is a health hazard due to mold and lack of cleanliness. I complained at the front desk to Kassandra the next morning and maintenance came and apologized. I was told I would get a full refund which I have not received yet. I took videos of the moldy areas and are looking for a way to get my full refund. Really disappointed with how this place is run."

"When we arrived, we noticed a large crack in the room’s window, and the phone wasn’t working. We reported both issues to the front desk, but unfortunately, the staff didn’t seem very concerned or responsive. The breakfast was a nice surprise, especially the fresh waffles—the waffle maker was easy to use, and there were plenty of options to choose from. Check-out was quick and easy, and the front desk associate who helped us was friendly, professional, and very helpful. Overall, the stay had...