2/10
I would leave 0 stars if I could. Extremely Disappointed — No Running Water and No Accountability
I stayed at Hotel Maison Tofani and had a terrible experience. There was no running water in our room — not in the toilet, shower, or sink. When we brought this to the staff’s attention, they refused to move us to a new room and claimed it was a "city-wide issue."
However, we spoke to other nearby businesses, and they all had running water — so clearly this was a problem with the hotel, not the city.
This situation was completely unacceptable, especially for a hotel that presents itself as upscale. No water means no ability to use the bathroom or shower — completely unsanitary. We asked for a full refund given the circumstances, but the hotel did not accommodate us.
I would strongly advise others to stay elsewhere, especially if you expect basic amenities and accountability when something goes wrong.
Sandra
Menginap 2 malam pada Jul 2025