Hotel berdekatan Silk Street Market

"Superb entrance (you will love it) and gorgeous foyer 💕 staff are super nice. Rooms are clean, functional and have slippers, fresh bottles of water every day. Washing machine was added bonus but struggled to dry them as laundry room dryers were on so low it took hours (my only slight negative). We are heading back there after a 5 day detour to Shanghai so see you soon ❤️"

"it is a design property in the downtown centre, which is convenient. However, the signage, in particular inside the room is terrible. It takes time to work out what button is for what. It is not internationally standardised but a uniquely designed and developed most likely by the hotel. And that is the problem. Guests tend to be tired after flight and just want to settle in and relax. Yet, it takes ages to work out how the buttons work and are responsible for what, which can be frustrating....

"Amazing location"

"not bad"

"If you want to treat yourself and sleep in luxury stay here. This is one of the best hotels in the area. Access to stores is unmatched. The rooms are spectacular and worth every penny."

"Beautiful hotel, lovely staff - felt worth the price."

"Decent place."

"The air in the hotel was so thick, it was a smoke-filled room"

"The service was not attentive enough. Staff did not proactively assist with luggage when I was leaving, and customers were not greeted in the hallway. The lobby was chaotic, and staff did not provide clear instructions. During checkout, staff did not notice that the fee had already been prepaid and tried to charge me again. Terrible customer experience considering it is a 5 star hotel. Room is clean with pleasant smell."

"Overall service is warm and excellent. Special thanks to Dennis, he was very helpful to solve our problem."

"Beautiful breakfast and helpful staff."

"The service was exceptional and especially the concierge Sky was amazing"

"Exceeded my expectations. The manager was very good."

"The bed is comfortable but pillow is too thin. The room is a bit dark especially at the writing table side. Hope the hotel can provide more vegetarian food or vegetarian corner. "

"Food and drinks at the bar were very good. Stayed 4 nights but recommend no more than 2 other guest were extremely rude. Receptionist double charged me even after I told her I payed in advance but I did not have an active eSIM at the time so wasn’t able to show proof and she stated that on her end it showed that I had not payed and took 2 days to get the refund back once I had internet service. Rooms were not cleaned I only noticed because I dropped something and looked under the bed and it was...