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"Over all it was a good stay"

"Nice staff, clean room, close to shopping center and restaurants"

"Good amenities…staff at the buffet breakfast is doing an awesome job.They are very organized and friendly.The towels in my room are all new and well stocked.Definitely my to go hotel in Pasay."

"Excellent"

"The Hotel is very clean and beds were comfortable and linen was of good quality. Free shuttle service to mall and airport was a bonus. The pool was also huge and very nice."

"Always loved Shangri-La Makati, great staff, ambiance, rooms, and so conveniently located."

"Yes "

"Every thing was perfect .. best place i have ever stayed "

"On the day that I checked-in, there were no towels in my room…not even a tiny piece. The housekeeping department told me that their towel supplier came in late. Several hours later, a housekeeper knocked on my door and provided me one piece of bath towel and a robe. I tried to understand the situation at first. However, on my 3rd day when I asked that my room be cleaned, they never replaced that one piece of bath towel and robe that I’ve been using since I checked-in. And so I had to re-use these things since no one was answering the housekeeping department phone when I kept calling, hoping to get an explanation as to why they still don’t provide enough towels, three days after. For this second blunder, I thought it is no longer acceptable. If a hotel cannot provide the most basic things, then why does it still operate ?"