Serangan Spa Hotels

"It was a rough start, but ended well"

"Nice"

"Over all the properly was very good, very nice breakfast & beautiful pools. Check-in was horrible, we had 3 rooms one was available 1h before Check-in the second room I had to chase up and we checked in 30min past the check-in time. The third room wasn't available until 2.5h past the check-in time without any explanation. I had to ask for the management to explain what had happened without any explanation he extended checkout time for that room by 3h and organised a transfer to our next hotel. Majority of the staff on the floor was very helpful and good but not the check-in stuff. They need to improve the communication skills to the guests as specialy when guests pay top dollar for the stay."

"Beach is great, plenty of comfy loungers and plenty of shade. Our one-bedroom suite was beautifully clean and comfortable, though a bit un-resorty being directly off the hotel lobby. Breakfast outrageously good. Excellent beachside restaurant. Reason I’m not giving 5 stars is because of the incessant construction noise of pneumatic drilling and power-cutting next to the beach, **every** day. I don’t appreciate hotels doing substantial construction, other than basic urgent repairs, while paying guests are present. People think carefully about where to stay for their precious days of relaxation on holiday — they don’t come for power tools. The pools are currently a very weird layout — I don’t understand why the adults-only area seems to be a small portion (the shallower side) of a small pool closest to the reception. Then the pool bar is in a different section immediately at the bottom of the children’s slide (!). There seems to be major new construction work (in addition to the beach-adjacent construction) happening to an area next to the pool, so I really hope they’re expanding the adults-only section and creating some logic to the layout. Our room’s aircon was limited to 22 degrees at coolest (communal controlled-temperature air). We wish we’d taken a smaller room at the Laguna next door — the pools and landscaping there are not just a bit better but on a totally different world-class level. Westin pool area isn’t an appealing place to chill out."

"The property is well maintained. Room was super clean and daily room cleaning is a nice thing to have. Breakfast buffet was awesome and had lots of options to choose from. Most importantly the staff was lovely and very friendly. Location is also great, near to beach where you can either walk or take the hotel shuttle. All in all the stay was incredible at Courtyard."

"We had a great stay at Hilton Bali. Bit further out in nusa dua but plenty of travel options to get around. Hotel was clean and tidy, safe and had good dining options like the beachfront restaurant where you can dine with your toes in the sand. Good private beach to swim at as well. The setting and views are incredible so would recommend to all"

"We managed to score an amazing deal during school holidays so was thinking maybe it was too good to be true but no we were super impressed with the Hard Rock Hotel. Room was clean and spacious. We loved the pool area where they had so many activities for kids but also areas adults could chill. Happy hour cocktails and mocktails plus super friendly staff. We were doing an anniversary celebration plus our son’s 14th birthday and the hotel went above and beyond with a cake for each celebration aswell as singing happy birthday to him. Would definitely recommend and stay again - thanks for a great holiday! "

"Most AMAZING resort! "

"We stayed in Alila Ocean suite. The view was amazingly unforgettable! Room is spacious. But the lights controls were a little confusing. And the temperature control in the shower room was a tad difficult to navigate. Wifi can be a bit sketchy. But all these is compensated by the outstanding customer service and the view that greeted us everyday. Seasalt was beyond fabulous. Shoutoutb to all the smiley and warm staff , especially Dera and Rai. Though building feels dated, it is generally well maintained. I would love to go back again, and stay at room 316!"